Harsha D
Bengaluru
Summary
Sr. Sales Engineer at Imperva with expertise in Application and API Security, Data Security. Proven track record in designing RFP specifications and leading successful workshops, enhancing partner success initiatives. Skilled in DDoS defense strategies and adept at fostering strong client relationships, ensuring optimal security solutions for enterprise customers.
Overview
9
9
years of professional experience
Work History
Sr.Sales Engineer
Imperva
Bengaluru
12.2021 - Current
- SME for API & Database Security.
- Work with Account Team to engage and secure new business for Public Sector as well as Enterprise Customers.
- Work closely with consultants and partners on RFP, SOW, Solution Design, Prebid Queries etc.
- Design proposal to help customers meet Audit and Compliance.
- Understand the Business Use case and demonstrate Imperva’s offerings accordingly.
- Run POC of Imperva’s Application and Data Security Products.
- Conduct Workshops and Webinars for Channel Partners and Distributors.
Senior Product Support Engineer (Level 3)
Zscaler
01.2019 - 12.2021
- Engaging with customers on escalated support issues and critical customer situations.
- Taking ownership of escalations from level-1 and Level-2 engineers.
- Handling critical accounts and cases from Premium Customers.
- Working on issues related to non-working internet, non-working websites and applications, network slowness, Virtual Private Networks (VPN), Generic routing encapsulation (GRE), HTTP, HTTPS, DNS and proxy troubleshooting.
- Working on authentication mechanisms like SAML, Active Directory.
- Configuring and troubleshooting Data leakage prevention (DLP) and file type control.
- Helping customers to configure IPsec and GRE from their on-premise firewalls or routers towards Zscaler.
- Taking Wireshark captures on Zscaler data centre nodes to analyse issues.
- Troubleshooting on ZEN nodes/ZEN DCs.
- Troubleshooting on URL based Policy involves (URL Filtering Policy and Cloud App control Policy WEB 2.0) issues for user and location-based traffic forwarding.
- Engaging with customer to troubleshoot complex security/network problems.
- Performing in-depth diagnostics and troubleshooting using networking tools.
- Reproducing customer issues, Interface with Engineering, Product management and cloud operations and assist the customer with testing new tools and patches.
- Prioritize outstanding customer issue and assure timely resolution.
- Manage customer satisfaction for the Zscaler products.
- Incident and Escalation handling/management.
- Cross-functional team engagement for critical Incidents/Bugs/ERs.
- Deploying Zscaler Product during Implementation phase.
- Building good-will, trust and confidence with Premium Customer.
- Understanding Customer business problems and providing technical solutions as per their requirements.
- Creating and updating knowledge base documentations.
Member of Technical Staff
Mitel Networks
11.2017 - 12.2018
- Managing, troubleshooting and configuring Mitel cloud networks and security infrastructure.
- Building virtual servers on the F5 load balancer (reverse proxy) with pool members and nodes for loadbalancing.
- Analyzing application TCP Level traffic with tools like Wireshark.
- Working on static routing, EIGRP.
- Configuring/troubleshooting VLANs access and trunks ports, VP, port channel on switches.
- Handling priority calls of incident, problem, change management tickets and On-Call support.
- Monitoring network devices with Nagios tool.
- Installing configuring and managing Esxi host.
- Migrated Vms across hosts within a HA cluster to perform maintenance tasks on Esxi hosts.
- Used VMware vMotion to eliminate application downtime from planned server maintenance by migrating running virtual machines between hosts.
- Created clones from existing VMs (both live and powered-off).
- Deployed several VMs from Templates and customized their configurations as needed.
- Responded to server down alerts in a timely manner and brought them up via HP iLO/ Delli DRAC.
- Monitor, troubleshoot and capacity planning of vSphere environment.
- Using Thin Provisioning for all new VM servers.
- Implementing all patch management solutions.
- Evaluate new products and recommends updates and upgrades.
- Worked with the customer to create standardized work instructions.
Network Engineer for Client & Networking Trainer
Mohan’s Networking Institute
06.2016 - 10.2017
- Configured Vlan’s and assigning the ports connected to the end device to particular Vlan’s.
- Configured Inter Vlan routing on L3 switches.
- Configured and Tested DHCP offers to the client from different network server.
- Configured redundant path with in Distribution Layer using Spanning Tree protocol, port channel, Port Security.
- Troubleshooting and reconfiguration in case of any issues in protocols.
Education
Bachelor of Engineering -
Amrutha Institute of Engineering and Management Science
10.2017
Skills
- Application security and APIs
- Cisco IronPort email security
- Symantec Email security solutions
- Designing RFP specifications and responses
- DDoS
- Data security Posture Management(DSPM)
- Enabling partner success initiatives
- Advanced bot protection
- Data Activity Monitoring(DAM)/Data Security Fabric(DSF)
- Endpoint proxy solutions for security
- Events and webinars coordination
- web application firewalls
- Content delivery networks
- developing key management systems
- A comprehensive suite of Zscaler services (DLP, ZIA, ZPA)
References
I hereby vouch for the authenticity of the above information that it is true to best of my knowledge.
Timeline
Sr.Sales Engineer
Imperva
12.2021 - Current
Senior Product Support Engineer (Level 3)
Zscaler
01.2019 - 12.2021
Member of Technical Staff
Mitel Networks
11.2017 - 12.2018
Network Engineer for Client & Networking Trainer
Mohan’s Networking Institute
06.2016 - 10.2017
Bachelor of Engineering -
Amrutha Institute of Engineering and Management Science
Similar Profiles
Masha GrinmanMasha Grinman
Senior Software Developer at ImpervaSenior Software Developer at Imperva
Mike SchroederMike Schroeder
Professional Services Practice Lead at ImpervaProfessional Services Practice Lead at Imperva
Diksha MagotraDiksha Magotra
Cloud Security Engineer at ImpervaCloud Security Engineer at Imperva