Harsh Shah
Limerick City,Republic of Ireland
Summary
Accomplished professional with expertise in customer success, retention, and escalation handling, leveraging advanced skills in SQL, Power BI, Tableau, and Excel to drive data-driven decision-making. Demonstrates cross-functional leadership and public speaking abilities to enhance stakeholder engagement and optimise IT lifecycle processes. Proficient in quality tools such as 8D, Ishikawa, JIT, and MOST for engineering data analysis. Known for a results-driven approach in pricing and quotation development alongside technical product knowledge. Aspires to further develop strategic initiatives that align with organisational goals.
Overview
5
5
years of professional experience
1
1
Certification
Work history
Technical Sales Engineer
Twin Engineers
Pune
2023.09 - 2024.08
- Managed end-to-end B2B technical sales cycles with top automotive clients (TATA Motors, VOLVO, FORD).
- Led client consultations aligning product features with business needs, boosting closure rates.
- Liaised with internal R&D to tailor client-specific engineering solutions.
Key Account Manager
Freelancer (Digital Marketing Agency)
, Remote
2022.01 - 2022.08
- Managed key client portfolios; led 30-member cross-functional intern team
- Directed HR recruitment; onboarded freelancers
- Oversaw content, campaign strategies; drove client retention
Business Development Officer
INDIGO Paints Ltd.
Pune, India
2021.08 - 2022.01
- Led BTL marketing efforts, dealer engagement, and product promotion campaigns.(Managed West Maharashtra Region, 5 cities)
- Orchestrated creative strategies to enhance brand visibility.
Customer Relations Manager & Sales Lead
Gryt.Fit
Pune, India
2019.10 - 2021.02
- Headed CRM operations, revenue tracking, and internal sales strategy. (Increased sales by 120%)
- Handled daily attendance/accounts and created brand collaboration pipelines.
- Maintained fun, client-oriented team culture.
Education
MSc - Business Analytics
University of Limerick
Limerick 2024.09 -
BBA - Business/Commerce (Marketing)
DY Patil Institute of Distance Learning
Pune, India 2019.06 - 2022.05
B.E. - Mechanical Engineering
Savitribai Phule Pune University
Pune, India 2014.06 - 2021.05
Skills
- Customer Success & Retention Strategy
- Stakeholder Engagement & Escalation Handling
- SQL & Data Analysis
- Power BI & Tableau (BI Tools)
- Cross-Functional Leadership
- Technical Product Knowledge
- IT Lifecycle & Quality Tools (8D, Ishikawa, JIT)
Certification
- SEAL RIPPED Program, United Nations Global Compact, Certified Leadership Training (Top Graduate, 2018)
- Internship, Gabriel India Ltd., Project: Quality Tool Application in Shock Absorbers
- Appreciation Letter, Joint General Secretary, AISSMS COE Pune, 2018–19
Custom
- Currently completing SAP Cloud Learning modules via SAP Learning Hub
- Interested in Preferred Success Framework, Cloud ERP Integration, and Strategic Account Management
Timeline
MSc - Business Analytics
University of Limerick
2024.09 -
Technical Sales Engineer
Twin Engineers
2023.09 - 2024.08
Key Account Manager
Freelancer (Digital Marketing Agency)
2022.01 - 2022.08
Business Development Officer
INDIGO Paints Ltd.
2021.08 - 2022.01
Customer Relations Manager & Sales Lead
Gryt.Fit
2019.10 - 2021.02
BBA - Business/Commerce (Marketing)
DY Patil Institute of Distance Learning
2019.06 - 2022.05
B.E. - Mechanical Engineering
Savitribai Phule Pune University
2014.06 - 2021.05