Hi, I’m
Hariharan Iyer
Data Engineer
Dublin
Summary
Responsive expert experienced in monitoring database performance, troubleshooting issues and optimizing database environment. Possesses strong analytical skills, excellent problem-solving abilities, and deep understanding of database technologies and systems. Equally confident working independently and collaboratively as needed and utilizing excellent communication skills.
Overview
3
years of professional experience
7
years of post-secondary education
Work History
Envidius Database Systems LtdCavan
Data Engineer
11.2021 - Current
Job overview
- Generated detailed studies on potential third-party data handling solutions, verifying compliance with internal needs and stakeholder requirements.
- Designed compliance frameworks for multi-site data warehousing efforts to verify conformity with state and federal data security guidelines.
- Collaborated on ETL (Extract, Transform, Load) tasks, maintaining data integrity and verifying pipeline stability.
- Designed and developed analytical data structures.
- Prepared documentation and analytic reports, delivering summarized results, analysis and conclusions to stakeholders.
- Developed, implemented and maintained data analytics protocols, standards, and documentation.
Telus InternationalDublin
Customer Support Analyst
12.2020 - 11.2021
Job overview
- Worked within task management system to receive, manage and close support requests.
- Recognized escalation needs and connected customers with advanced support staff.
- Identified trends in client requests and helped management get ahead of ongoing problems.
- Tracked changing software and technologies with potential to impact customer requirements.
- Partnered with sales, operations and field service teams to coordinate solutions.
- Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.
- Generated reports to track performance and analyze trends.
- Offered assistance in implementing and developing training programs.
- Collaborated with vendors to locate replacement components and resolve advanced problems.
PoundlandDublin
Supervisor of Operations
09.2020 - 12.2020
Job overview
- Established and administered annual budget with controls to prevent overages, minimize burn rate, and support sustainability objectives.
- Devised processes to boost long-term business success and increase profit levels.
- Worked in matrix management environment with oversight of division level managers, operations, sales, finance, human resources, safety, and compliance.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Partnered with vendors and suppliers to effectively manage and budget.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Trained team members on new hotel services and products to support promotional efforts.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
Education
National College of IrelandDublin
Master of Science from Data Analytics
01.2018 - 09.2019
Yeshwantrao Chavan College of Engineering Nagpur, India
Bachelor of Engineering from Computer Technology
07.2012 - 06.2017
Skills
Systems inquiry proficiency
Timeline
Data Engineer
Envidius Database Systems Ltd
11.2021 - Current
Customer Support Analyst
Telus International
12.2020 - 11.2021
Supervisor of Operations
Poundland
09.2020 - 12.2020
National College of Ireland
Master of Science from Data Analytics
01.2018 - 09.2019
Yeshwantrao Chavan College of Engineering
Bachelor of Engineering from Computer Technology
07.2012 - 06.2017
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