Summary
Overview
Work history
Education
Skills
Affiliations
Timeline
Generic
Happiness Chinenye WAHURULO

Happiness Chinenye WAHURULO

SOCIAL HEALTHCARE WORKER
CO LONGFORD,IRELAND

Summary

Caring and compassionate social healthcare professional, committed to offering first-class, individualised support to service users. Skilled at adapting communication styles to build two-way conversation with clients. Designs comprehensive support packages to meet unique service user needs.

Knowledgeable with experience in providing tailored support to help service users increase independence and quality of life. Dedicated and motivated individual with strong knowledge of safeguarding principles to protect service users and staff from risk.

Empathetic problem-solver dedicated to supporting individuals and communities through challenging situations. Skilled in active listening and conflict resolution, combined with strong foundation in human behaviour and social systems. Committed to making meaningful difference in role.

Overview

28
28
years of professional experience

Work history

Certified Nursing Assistant

COMFORT CARE
Longford, Co Longford
04.2025 - Current
  • Offered emotional support to patients and their families during stressful times.
  • Managed patient documentation meticulously, enhancing the accuracy of medical history.
  • Ensured safety measures were adhered to, which enhanced patient well-being.
  • Monitored vital signs, resulting in accurate health records.
  • Administered first aid procedures promptly in emergency situations, ensuring wellness.
  • Facilitated smoother recovery process by carrying out physical therapy exercises with patients.
  • Maintained clean environment for infection control.
  • Promoted dignity and respect whilst providing personal hygiene assistance to patients.
  • Assisted with medication administration to ensure timely intake.
  • Conducted professional communication with medical team for seamless healthcare delivery.
  • Collaborated efficiently with nursing staff to provide holistic care.
  • Utilised proper lifting techniques when moving or repositioning patients preventing injury.
  • Participated actively in team meetings contributing towards efficient problem-solving.
  • Transported patients safely around the facility contributing towards their comfort.
  • Adhered strictly to confidentiality protocols safeguarding sensitive patient information.
  • Provided vital patient care by assisting with daily living activities.
  • Monitored and recorded patient vital signs, including recording daily inputs and outputs.
  • Created and maintained safe living environment for patients, and helped facilitate activities of daily living (ADL).
  • Assessed patients, documented and monitored vital signs and communicated changes to supervising nurses.
  • Assisted patients with mobility and ambulation throughout facility.
  • Turned and repositioned patients for comfort and medical safety.
  • Supported patient mobility needs and transported to appointments.
  • Assisted with transferring residents in and out of wheelchairs and adaptive equipment.
  • Provided hands-on nursing care to patients under direct supervision and in alignment with medical centre's policies and procedures.
  • Improved patients' comfort for a more pleasant hospital stay.
  • Positioned residents for comfort and to prevent skin pressure problems.

Senior Social Care Worker

ORCHARD CARE
Longford, Co Longford
09.2024 - 04.2025
  • Facilitated training sessions to enhance team's knowledge and skills in social care provision.
  • Performed crisis intervention tasks during emergencies maintaining calm environment.
  • Collaborated with multidisciplinary teams, achieving cohesive patient care strategies.
  • Maintained detailed records documenting progress or changes in service user's conditions.
  • Ensured service user safety by monitoring and providing personal care.
  • Fostered positive relationships with service users through empathetic communication.
  • Provided emotional support to service users, promoting mental health stability.
  • Coordinated activities that stimulated mental engagement amongst service users.
  • Adhered to all relevant legislation whilst carrying out duties, upholding professional standards.
  • Conducted regular service user assessments resulting in updated and accurate care plans.
  • Assisted in daily living activities for increased independence of service users.
  • Liaised with family members for effective communication regarding the progress of service users.
  • Administered medication as per doctor's instructions, ensuring proper health management.
  • Encouraged participation in recreational activities enhancing overall quality of life.
  • Advocated on behalf of service users, ensuring their rights and interests were protected.
  • Managed complex caseloads to deliver high-quality social care services.
  • Developed individualised care plans for improved patient wellbeing.
  • Managed challenging behaviours through implementation of effective behaviour management strategies.
  • Responded calmly to manage crises and emergency situations.
  • Safeguarded client information with strict adherence to privacy and data security policies.
  • Collaborated with other professionals in health and social care to coordinate holistic support.
  • Established and maintained professional relationships to offer objective guidance and support.
  • Adhered to safeguarding principles to protect service users from risk.
  • Maintained accurate, up-to-date and confidential files in line with reporting standards.
  • Worked with community organisations to create access to resources and assistance to meet client varying needs.
  • Promoted client well-being through effective case management, counselling and advocacy.
  • Exercised professional judgement to implement interventions and make tough decisions.
  • Evaluated and addressed individual client needs and concerns through targeted assessments.
  • Reported on case progress, updates and interventions in alignment with regulatory standards.
  • Liaised with multi-disciplinary professionals and caregivers to foster access to medical care.
  • Managed assigned caseload documentation in alignment with regulatory requirements and standards.
  • Offered trauma-informed resources and care options for clients undergoing crises.
  • Guided clients through application processes for governmental assistance.
  • Assisted disabled individuals in navigating systemic needs and programmes to meet required case management metrics.
  • Facilitated therapy and counselling sessions to help clients connect with qualified healthcare professionals.
  • Built positive, productive client relationships for enhanced social support.
  • Attended regular training and supervision workshops for improved service user support.
  • Maintained confidential case documentation in line with data protection regulations.
  • Promoted independence and positive wellbeing when working with vulnerable adults and children.
  • Provided mental health support to service users, as well as signposting community resources and local charities.
  • Monitored service user progress, escalating concerns for swift resolution.
  • Consulted with multidisciplinary team of professionals to optimise treatment plans for complex cases.
  • Responded proactively to changing circumstances for optimised service user care.
  • Used assessment findings to action necessary care plan adaptations.
  • Liaised with families and caregivers to develop balanced rehabilitation programmes.
  • Oversaw multiple social work cases simultaneously, directing assessments, conducting interviews and recommending best courses of action.
  • Supervised small groups of adults with additional mental health needs in assigned therapy groups.
  • Coordinated with trained and licensed service providers to facilitate life skills workshops for vulnerable adults.
  • Prepared reports for legal action and provided evidence in court.
  • Collaborated with officials to prepare required legal documentation for court proceedings.

Health Care Assistant

ASP
CAMPAGNOLA, ITALY
09.2017 - 04.2025
  • Administered non-prescription medication under supervision, relieved minor discomforts swiftly.
  • Liaised between patients and healthcare professionals, facilitated effective communication channels.
  • Kept detailed records of patient progress, assisted medical staff in treatment planning.
  • Assisted in physical therapy sessions with patients to promote mobility improvement.
  • Collaborated with nurses to provide comprehensive patient care, ensuring a smooth recovery path.
  • Handled challenging behaviour from dementia-affected individuals effectively without resorting to force or intimidation.
  • Managed personal hygiene of bed-bound patients, maintained dignity and respect at all times.
  • Enhanced healing process by changing wound dressings regularly.
  • Upheld patient confidentiality at all times whilst performing duties as per data protection norms set down by the NHS.
  • Assisted elderly residents with daily tasks such as eating, bathing and dressing up for an enhanced quality of life while living in care homes.
  • Delivered high-quality patient service by maintaining cleanliness in wards.
  • Popularised health promotion campaigns among patients by distributing relevant literature and explaining key messages clearly.
  • Ensured infection control measures were adhered to strictly for a safe environment for both staff and patients alike.
  • Assisted in patient care, improved comfort and well-being.
  • Helped individuals with day-to-day activities while consistently encouraging independence and self-belief.
  • Maintained confidentiality and compliance standards for optimised patient care.
  • Worked closely with nurses to maintain high levels of communication.
  • Completed care documentation and monitored patient progress to achieve up-to-date records.
  • Aided service users in everyday activities, such as washing and dressing, ensuring constant safety and effective care.
  • Charted daily observations, mobility activity and eating percentages to aid continued client assessment.
  • Helped service users improve their independence, building strength and confidence to enhance daily living.
  • Submitted reports to manager regarding status of client.
  • Supported clinical staff to complete health assessments.
  • Built patient confidence through physical exercise, promoting positive lifestyle changes and improved wellbeing.
  • Provided compassionate personal care for elderly patients, offering support with washing, dressing and toileting.
  • Safely and securely transported patients using hoists and wheelchairs.
  • Built caring, supportive relationships with residents, enhancing daily life through personalised care.
  • Kept patient environments clean and neat following optimum hygiene standards.
  • Successfully positioned, lifted and moved patients from bed into wheelchairs, applying safe handling techniques.
  • Worked closely with nurses to maintain optimum levels of communication.
  • Completed documentation of care, hospital actions and patient activities for up-to-date client records.
  • Worked professionally with caregiving teams and hospital departments to maintain continuity of care.
  • Assisted with rehabilitative care following treatment plans established by health professionals.
  • Recorded clinical observations in electronic health record and reported observed changes to senior clinical staff.
  • Prioritised patient welfare, providing comfort, reassurance and support to reduce anxiety and distress.
  • Ensured optimal hydration, monitoring and recording patients' fluid intake and output in fluid balance charts.

Customer Liaison Officer

ECOBANK PLC
PORT HARCOURT, NIGERIA
08.2005 - 06.2016
  • Communicated effectively with clients, enhanced their understanding of our services.
  • Handled sensitive information with discretion, ensured client confidence and trust.
  • Facilitated positive customer experiences with clear and helpful information delivery.
  • Boosted customer retention by providing exceptional service at all times.
  • Maintained up-to-date knowledge of products to provide accurate advice to customers.
  • Streamlined communication channels for effective problem-solving solutions.
  • Delivered outstanding service to enhance the company's reputation among clients.
  • Improved customer satisfaction by promptly addressing concerns and queries.
  • Addressed customer inquiries promptly, resulted in higher satisfaction rates.
  • Contributed to business growth by establishing strong customer relationships.
  • Assisted in resolving disputes effectively, led to increased trust from customers.
  • Collaborated closely with sales team to maximise account coverage.
  • Offered personalised service solutions, promoted overall business performance.
  • Strengthened brand loyalty, maintained strong relationships with key customers.
  • Ensured timely resolution of complaints with professionalism and empathy.
  • Championed client needs to internal teams for improved product offerings.
  • Managed complex client issues for a more streamlined communication process.
  • Represented customer needs in team meetings for better product alignment.
  • Coordinated customer feedback to improve product development.
  • Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
  • Resolved customer issues effectively, using strong interpersonal skills and conflict resolution techniques.
  • Assisted customers with varying questions using product knowledge and service expertise.
  • Managed high-volume customer queries simultaneously through effective multitasking.
  • Provided warm, positive customer care from arrival to departure, encouraging return visits and repeat spending.
  • Maintained customer happiness with forward-thinking strategies focused on addressing needs and resolving concerns.
  • Handled phone, email and social media enquiries with consistent customer service across multiple channels.
  • Answered customer telephone calls promptly and improved on-hold wait times.
  • Participated in regular training to maintain up-to-date knowledge on company products and policies.
  • Processed inbound customer calls, providing information on service or product upgrades
  • Adhered strictly to policies and procedures for continued company compliance.
  • Assisted customers with product complaints, logging issues for investigation and providing replacement items.
  • Consistently achieved service rating targets, managing customer enquiries with personalised care and attention.
  • Maintained excellent working relations with numerous external clients, providing timely quotes and shipping information.
  • Boosted monthly sales revenue by skilfully promoting diverse product and service options.
  • Built customer rapport by providing friendly, genuine service, increasing customer retention by 50%.
  • Assisted customers with additional retail services, including alterations, special orders and item loans.
  • Processed high-value payments with meticulous accuracy.
  • Managed 20+ daily calls, taking orders and escalated cancellations.
  • Maintained compliant documentation for reliable company records.
  • Maintained excellent client satisfaction by providing in-depth support.
  • Resolved customer complaints following guidelines and referred complex inquiries to team leaders.
  • Obtained feedback from customers to improve service experience.
  • Set appointments with field teams to carry out service changes or deliver new products.
  • Shared informational brochures and details about policies to help guests make decisions.
  • Prepared necessary forms to complete transactions.

Administrative Assistant

SHELL PETROLEUM DEVELOPMENT COMPANY (SHELL)
PORT HARCOURT, NIGERIA
07.1997 - 08.2005
  • Performed bookkeeping tasks, including invoicing and expense tracking.
  • Ensured efficient travel arrangements for staff including booking flights and accommodations.
  • Expedited document filing system with a new, organised method.
  • Managed front desk duties to ensure smooth operation of reception area.
  • Assisted with budget preparations enabling effective financial planning.
  • Updated company databases by inputting new employee contact information and employment details.
  • Improved customer satisfaction through prompt response to email and phone queries.
  • Supported accurate record-keeping with proficient data entry skills.
  • Streamlined administrative processes for increased efficiency in the workplace.
  • Interacted professionally with clients providing excellent service at all times.
  • Contributed to team effort by accomplishing related results as needed.
  • Coordinated office operations by handling phone inquiries, managing correspondence and supervising office cleanliness.
  • Facilitated internal communication.
  • Handled sensitive information discreetly maintaining high level confidentiality at all times.
  • Maintained stock levels to avoid shortages in office supplies.
  • Assisted in the preparation of regularly scheduled reports for upper management review.
  • Initiated purchase orders for office supplies ensuring cost-effective procurement.
  • Submitted timely reports which provided critical updates on various projects.
  • Organised client meetings, prepared agendas and took detailed minutes.
  • Handled incoming calls for staff, answering questions, directing calls and documenting messages.
  • Supported staff with administrative needs for photocopying, faxing and filing.
  • Arranged filing systems for easy use and retrieval by personnel.
  • Wrote professional letters, emails and memoranda for business communication.
  • Examined, scanned and input documents in software system.
  • Sorted and organised different types of information by document type, personnel or location.
  • Kept adequate office supplies on hand to support staff and business requirements.
  • Reviewed documents for staff to proofread for errors, correct formatting and verify factual information.
  • Processed new customer orders, coordinated related documentation and adjusted account balances.
  • Opened and routed business parcels and letters.
  • Transcribed or scanned data to create new files.
  • Gathered information, created charts and produced reports for staff.
  • Produced clean, error-free professional business correspondence for office team.
  • Classified physical and digital documentation with correct codes.
  • Applied maths abilities to calculate and check financial figures.
  • Took dictation and transcribed words for staff to create records and correspondence.
  • Accurately reconciled and processed expense reports for 20 employees.
  • Documented financial transactions and classified each with correct code.
  • Tracked metrics spreadsheets and modelled data for staff.

Education

Certificate of Higher Education - Social Work

ALISON
Loughrea H62 AV62, Ireland
05.2025 - 05.2025

MBA - ECONOMICS

UNIMORE ITALY
MODENA, ITALY
09.2020 -

Associate of Science - CERTIFIED NURSING ASSISTANT

FORMODENA ITALY
MODENA
11.2021

Bachelor of Science - PUBLIC ADMINISTRATION

UNIVERSITY OF PORT HARCOOURT
PORT HACOURT, NIGERIA
06.2004

High School Diploma - ADMINISTRATION

STELLA MARIS
ABA
06.1997

Some College (No Degree) - O'LEVEL

ASUBIOJO PRIMARY SCHOOL
LAGOS, NIGERIA
05.1990

Skills

  • Nutrition and feeding assistance
  • Resilience handling
  • Tactful communication
  • Palliative care understanding
  • Healthcare collaboration
  • Sensitivity training
  • Oxygen therapy administration
  • Recording body measurements
  • Urine sample collection
  • Workplace confidentiality
  • Empathy displaying
  • Respect for diversity
  • Interpersonal relationships building
  • Basic life support training
  • Nutrition and diet familiarity
  • Assisting with personal hygiene
  • Infection control techniques
  • Restorative care principles
  • Medical ethics understanding
  • Basic life support
  • Manual handling
  • Palliative Care
  • Dementia awareness
  • Medication Administration
  • Pain management
  • Medical terminology
  • Mental health support
  • General housekeeping
  • Vital signs monitoring
  • Companionship and emotional support
  • Patient lifting techniques
  • Bereavement support
  • Patient education
  • Helping with medication
  • Compassionate and trustworthy caregiver
  • Clinical documentation
  • First Aid certification
  • Reliable transportation
  • Charting and record keeping
  • Empathetic care
  • Bedside manner
  • Patient advocacy
  • Respiratory equipment training
  • Effectively interacts with patients and families
  • Proficient in documentation procedures
  • Calm and level-headed under duress
  • Compassionate care
  • Assisting with personal grooming
  • Knowledge of dementia and Alzheimer's
  • Bilingual in Italian
  • Mobility assistance
  • Wound dressing
  • Safe driving practices
  • Preparing meals
  • Patient-focused care
  • Catheter preparation and change
  • Understands mobility assistance needs
  • Collecting specimens
  • Understands medical procedures
  • Performing patient intakes
  • Medical terminology knowledge
  • Catheter change and preparation
  • Documentation procedures expert
  • Excellent interpersonal skills
  • Feeding assistance
  • Grooming and bathing assistance
  • Patient relations
  • Quick problem solver
  • Hospice care provider
  • Electronic charting
  • Infection control procedures
  • Personal care
  • Infection prevention and control
  • Monitoring Vital Signs
  • Motivational interviewing
  • Point of care testing (POCT)
  • Computer literate
  • Daily living management
  • Secure manual handling
  • Record-keeping
  • Disability support
  • Respiration rate monitoring
  • Continence management
  • Workload prioritisation

Affiliations

  • READING AND TRAVELLING

Timeline

Certificate of Higher Education - Social Work

ALISON
05.2025 - 05.2025

Certified Nursing Assistant

COMFORT CARE
04.2025 - Current

Senior Social Care Worker

ORCHARD CARE
09.2024 - 04.2025

MBA - ECONOMICS

UNIMORE ITALY
09.2020 -

Health Care Assistant

ASP
09.2017 - 04.2025

Customer Liaison Officer

ECOBANK PLC
08.2005 - 06.2016

Administrative Assistant

SHELL PETROLEUM DEVELOPMENT COMPANY (SHELL)
07.1997 - 08.2005

Associate of Science - CERTIFIED NURSING ASSISTANT

FORMODENA ITALY

Bachelor of Science - PUBLIC ADMINISTRATION

UNIVERSITY OF PORT HARCOOURT

High School Diploma - ADMINISTRATION

STELLA MARIS

Some College (No Degree) - O'LEVEL

ASUBIOJO PRIMARY SCHOOL

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Happiness Chinenye WAHURULOSOCIAL HEALTHCARE WORKER