Hannah Smyth
Greystones
Summary
Recent MSc candidate in Responsible Business and Sustainability at Trinity College, Dublin (all requirements completed with provisional distinction, graduation pending),with a First-Class Honours BA in Geography and Sociology. Knowledge of ESG reporting, carbon accounting, and sustainable corporate governance. Strong organizational and communication skills developed through my administrative roles in healthcare settings, and over 5 years customer service experience. Excellent collaboration skills with a keen interest in advancing sustainability initiatives within a business context.
Overview
6
6
years of professional experience
Work History
Dental Receptionist
Truly Dental
Dun Laoghaire
09.2023 - 05.2024
- Executed general office administration tasks to enhance operational efficiency.
- Scheduled appointments using EXACT software, optimizing patient flow.
- Managed communication with patients through email and phone, addressing inquiries promptly.
- Processed payments, issuing detailed receipts for transparency.
- Claimed payments from HSE for medical card treatments to ensure proper reimbursement.
- Sent prescriptions, x-rays, treatment plans, and referral letters to facilitate patient care.
- Trained new staff members to uphold organizational standards and practices.
- Maintained a friendly and calming environment for patients, promoting comfort and trust.
Dental Assistant & Receptionist
Roseair Dental Practice
Greystones
09.2022 - 07.2023
- Office administration and appointment management.
- Assisted dentist with examinations, fillings, crowns, root canals, and Invisalign treatments.
- Provided emotional support to nervous patients during dental procedures.
- Sterilized dental instruments to ensure compliance with safety protocols.
- Managed inventory levels and placed orders to maintain efficient operations.
Front of House Staff
Fika Rooftop Restaurant
Bray
06.2021 - 05.2022
- Welcomed customers and maintained positive interactions to enhance experience.
- Operated till for cash and card payments, ensuring accuracy.
- Served orders efficiently, maintaining high standards of service.
- Catered to customer needs, addressing inquiries promptly.
- Collaborated with team members in a fast-paced environment to improve workflow.
Front of House Staff
Bewley's Cafe Grafton Street
Dublin
11.2018 - 03.2020
- Duties as above
Front of House Staff
Tramyard Kitchen
Greystones
03.2018 - 10.2018
- Duties as above
Education
MSc - Responsible Business and Sustainability
Trinity College
Dublin09.2025
BA - Geography & Sociology
Trinity College
Dublin05.2021
Leaving Certificate -
Loreto Secondary School
Bray06.2017
Skills
- Microsoft Office and Google Suite
- EXACT dental software
- Geographic Information Systems (GIS)
- SPSS
- Video conferencing tools
- Internet and email proficiency
- Critical and analytical thinking
- Oral and written communication
- Strong work ethic
- Collaboration and teamwork
- Time management skills
Languages
English, Mother tongue
Personal Information
- Date of Birth: 10/06/98
- Nationality: Irish
- Driving License: B
Timeline
Dental Receptionist
Truly Dental
09.2023 - 05.2024
Dental Assistant & Receptionist
Roseair Dental Practice
09.2022 - 07.2023
Front of House Staff
Fika Rooftop Restaurant
06.2021 - 05.2022
Front of House Staff
Bewley's Cafe Grafton Street
11.2018 - 03.2020
Front of House Staff
Tramyard Kitchen
03.2018 - 10.2018
MSc - Responsible Business and Sustainability
Trinity College
BA - Geography & Sociology
Trinity College
Leaving Certificate -
Loreto Secondary School