Summary
Overview
Work History
Education
Skills
Accomplishments
References
Certification
Timeline
Generic
Hannah Sherry

Hannah Sherry

Dublin

Summary

Detail-oriented Administrative and Customer Service Professional with over seven years of experience in managing complex inquiries and coordinating stakeholders. Expertise in client relationship management and staff training, delivering exceptional service in fast-paced environments. Skilled in prioritising tasks, maintaining accurate records, and facilitating effective communication. Aiming to apply organisational and communication skills in an Executive Assistant, Office Coordinator, or Client Services role.

Overview

1
1
Certification
8
8
years of professional experience

Work History

Sales & Customer Service Agent

Travel Department
12.2021 - Current
  • Provide customer support and travel advice across telephone, email and face-to-face channels, working within office, retail and remote environments.
  • Manage a high volume of customer enquiries while maintaining accurate records, booking documentation and customer information.
  • Deliver exceptional customer service throughout the customer journey, resolving complex issues efficiently and professionally.
  • Represent the Sales team in the implementation of HubSpot CRM, providing feedback on existing processes and contributing to the development of workflows, pipeline structures and user requirements.
  • Participate in project meetings with management and directors, assisting with system testing, process reviews and user adoption initiatives.
  • Contribute to workflow design and operational improvements by evaluating pipeline stages, naming conventions and customer journey processes.
  • Selected as a member of the company's out-of-hours Emergency Support Team, providing on-call assistance for customers, tour guides and travel partners during travel disruptions and emergencies.
  • Coordinate solutions for urgent issues including missed flights, accommodation concerns, lost luggage, customer welfare matters and operational challenges, often requiring rapid decision-making.

Groups & Tailormade Account Executive

Travel Department
05.2025 - 11.2025
  • Coordinated bespoke travel projects from initial enquiry through to booking confirmation, managing multiple stakeholders and deadlines.
  • Prepared quotations, proposals and presentations for prospective clients and organisations.
  • Liaised with suppliers, customers and internal departments to ensure successful project delivery and high levels of client satisfaction.
  • Supported departmental growth through lead generation, customer relationship management and business development activities.
  • Conducted follow-up communications and maintained detailed customer records and documentation.
  • Assisted management in monitoring costs, profitability and operational performance.
  • Delivered presentations to prospective clients and group organisers.

Sales & Customer Service Agent

Travel Department
12.2021 - 05.2025
  • Worked across retail, office and remote environments while supporting customers through all stages of the booking process.
  • Handled complex customer enquiries and provided effective resolutions under pressure.
  • Assisted with cash reconciliation, reporting and operational procedures.
  • Trained and mentored new team members, supporting onboarding and performance development.
  • Contributed to the creation of training resources and best-practice guidance for new employees.
  • Consistently exceeded customer service expectations and achieved strong commercial results.
  • Recognised for outstanding customer service and nominated for Staff Quarterly Award.

Retail Assistant & Delicatessen Staff

Morton's Grocery
10.2018 - 11.2021
  • Delivered exceptional customer service, enhancing shopping experience in a high-traffic retail setting.
  • Managed cash handling, lotto transactions, and payment processing, ensuring accuracy and efficiency at point of sale.
  • Maintained full compliance with HACCP regulations and food safety procedures.
  • Assisted with stock control and inventory management, contributing to optimal product availability and freshness.
  • Trained new employees and maintained operational standards.
  • Performed opening and closing procedures including security checks.

Education

QQI Level 6 - Tourism with Business

Liberties College PLC
Dublin, Ireland
01-2022

QQI Level 5 - Airline & Travel Agency Studies

Liberties College PLC
Dublin, Ireland
01-2021

Skills

  • CRM implementation
  • Client management
  • Administrative support
  • Data management
  • Schedule management
  • Microsoft Office proficiency
  • Stakeholder communication
  • Supplier and client liaison
  • Conflict resolution
  • Time management
  • Prioritisation skills
  • Independent worker
  • Mentorship
  • Presentation skills
  • Cash management

Accomplishments

  • Revenue Generated YTD: €1,754,898
  • Selected to represent the Sales team during the implementation and rollout of HubSpot CRM, contributing to workflow design, system testing and process improvements.
  • Appointed to the company's Out-of-Hours Emergency Support Team, providing operational support and problem resolution for customers travelling abroad.
  • Delivered presentations to prospective clients and group organisers as part of business development activities.
  • Trained and mentored new team members, supporting onboarding and team development.
  • Nominated for Staff Quarterly Award in recognition of customer service excellence.
  • Completed intermediate Excel Course
  • Full driving license.

References

Available upon request.

Certification

  • Driving Licence
  • Merit Completion Badge with Olas Excel Introduction

Timeline

Groups & Tailormade Account Executive

Travel Department
05.2025 - 11.2025

Sales & Customer Service Agent

Travel Department
12.2021 - Current

Sales & Customer Service Agent

Travel Department
12.2021 - 05.2025

Retail Assistant & Delicatessen Staff

Morton's Grocery
10.2018 - 11.2021

QQI Level 6 - Tourism with Business

Liberties College PLC

QQI Level 5 - Airline & Travel Agency Studies

Liberties College PLC

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Hannah Sherry