Hannah Phelan
Waterford
Summary
Highly organised and detail-oriented professional with excellent communication and interpersonal skills. Strong customer service abilities, adept at resolving problems efficiently and professionally. Experienced in cash handling and thriving in fast-paced environments. Passionate about animal care and welfare, holding a Level 5 qualification achieved with Distinctions. Reliable, punctual, and dependable with a strong work ethic. Adaptable and quick to learn new skills, committed to delivering high standards of service and care.
Overview
1
1
Certification
15
15
years of post-secondary education
Work history
Sales Assistant
Pat Hartley Fishmongers – Abbeyleix Market
- Delivered friendly and efficient customer service in a busy market setting
- Handled cash and card payments accurately
- Maintained clean and organised product displays
- Restocked products and ensured hygiene standards were met
- Built positive relationships with customers
Administrative Assistant
Kollect on Demand Ltd
- Carried out filing and document organisation
- Assisted with booking skip bag collections
- Maintained accurate records and supported office operations
- Demonstrated strong organisational and time management skills
Retail Assistant
The Book Centre
- Worked in stockroom and on the shop floor
- Priced and coded stock efficiently
- Handled customer transactions and queries
- Maintained a clean and organised work environment
Animal Care Assistant (17 Weeks Work Experience)
Inn the Dog House
- Provided daily care for dogs in a professional boarding/daycare environment
- Prepared and distributed food according to individual dietary requirements
- Maintained high standards of cleanliness through regular cleaning and sanitising of kennels and equipment
- Supervised and engaged with dogs through play and exercise, ensuring their safety and wellbeing
- Assisted in maintaining a calm and comfortable environment for animals
- Developed strong animal handling skills, patience, and awareness of animal behaviour
Education
NVQ Level 5 - Animal care and Dog Grooming
WWETB
Waterford 2025.09 - 2026.06
Leaving Certificate Applied (LCA) - undefined
St. Angela’s Secondary School, Ursuline Convent
Waterford 2019.01 - 2025.06
Junior Certificate - undefined
St. Ursula’s Primary School
Waterford 2011.01 - 2019.01
Skills
- Excellent communication and interpersonal skills
- Strong customer service skills with the ability to resolve problems professionally and efficiently
- Highly organised with excellent attention to detail
- Able to work effectively both independently and as part of a team
- Reliable, punctual, and dependable with a strong work ethic
- Experienced in cash handling and working efficiently in fast-paced environments
- Passionate about animal care and welfare, with a Level 5 qualification achieved with Distinctions
- Adaptable, quick to learn new skills, and eager to take on new challenges
- Committed to delivering high standards of service and care
Certification
- Successfully completed my Qualification in Animal Care and Dog Grooming.
- I have gained both theoretical knowledge and practical experience in animal handling, grooming techniques, and animal welfare and developed a strong understanding of safe handling practices and the importance of maintaining the health, comfort, and wellbeing of animals.
- Eager to apply these skills and continue developing within a professional animal care or grooming environment.
References
Available upon request
Interests & Hobbies
I enjoy cooking and baking, as well as going for walks with my dog. I like spending time with friends and maintaining an active lifestyle. I also have an interest in interior design and have gained experience through helping with home improvement and decorating projects.
Disclaimer
Hannah Phelan Date: 2026-06-01
Timeline
NVQ Level 5 - Animal care and Dog Grooming
WWETB
2025.09 - 2026.06
Leaving Certificate Applied (LCA) - undefined
St. Angela’s Secondary School, Ursuline Convent
2019.01 - 2025.06
Junior Certificate - undefined
St. Ursula’s Primary School
2011.01 - 2019.01
Animal Care Assistant (17 Weeks Work Experience)
Inn the Dog House
Retail Assistant
The Book Centre
Administrative Assistant
Kollect on Demand Ltd
Sales Assistant
Pat Hartley Fishmongers – Abbeyleix Market