Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Hannah Cumming

Kalgoorlie

Summary

Experienced in client relationship management and sales processes, leveraging strategic thinking to drive business growth and ensure customer satisfaction. Proven track record of effective communication and problem-solving, consistently meeting client needs and achieving sales targets. Diligent Account Manager with a solid track record in internal sales consulting. Expertise in building and maintaining customer relationships, contributing to increased client satisfaction and retention. Demonstrated proficiency in sales strategy development and effective communication.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Internal Sales Consultant

Hardy Spicer
10.2014 - Current
  • Internal Sales Answering phones & emails Creating quotes for customers Ordering and shelving stock EXEL experience Payroll Experience Keeping up to date with OHS & company policies Customer interaction/ Resolving enquires Picking up/dropping off stock.
  • Enhanced client satisfaction by promptly addressing concerns and providing exceptional customer service.
  • Streamlined internal communication processes to improve collaboration between sales, marketing, and product teams.
  • Increased sales by developing strong relationships with key clients and providing tailored solutions to their needs.
  • Collaborated with finance team to ensure accurate billing procedures were maintained for all accounts under management.
  • Maintained up-to-date knowledge of industry trends, allowing for proactive adjustments to sales strategies when necessary.
  • Consistently met or exceeded monthly sales quotas contributing significantly towards company''s overall revenue growth.
  • Developed thorough understanding of company''s products/services features and benefits enabling quick response times during client inquiries.
  • Assisted in the negotiation of contracts with clients, resulting in mutually beneficial agreements for both parties.
  • Coordinated closely with operations and logistics teams ensuring seamless end-to-end customer experiences.
  • Managed a diverse portfolio of accounts, ensuring timely follow-ups and maintaining long-lasting client relationships.
  • Built relationships with customers and community to establish long-term business growth.
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Managed accounts to retain existing relationships and grow share of business.
  • Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
  • Implemented systems and procedures to increase sales.
  • Prepared sales presentations for clients showing success and credibility of products.
  • Compiled and analyzed data to determine approaches to improve sales and performance.
  • Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.
  • Aligned company goals with customer outcomes and increased satisfaction by automating contact management systems.

Early Childcare Educator (Room Leader)

Kalgoorlie Early Learning Centre
01.2011 - 01.2014
  • Some of the things I did was Opening & Closing Of Centre Setting up Activities Implementing the curriculum plan Planning and making the curriculum plan as per the early childcare framework.
  • Observing and documenting children (reports) Changing nappies & making bottles.
  • Coordinated with other staff members effectively in order to provide a cohesive childcare program promoting teamwork and collaboration.
  • Ensured the health and safety of children by consistently monitoring their activities both indoors and outdoors.
  • Collaborated with parents to address individual child needs and discuss progress reports regularly.
  • Implemented hands-on learning opportunities that encouraged exploration, problem-solving, and critical thinking skills among children.
  • Developed strong relationships with families, maintaining open communication channels for optimal support of each child''s growth and wellbeing.
  • Developed and implemented behavior management plans.
  • Helped new preschool children get used to classes by giving one-on-one support.
  • Organized activities to teach preschool children foundational learning skills such as letters and numbers.
  • Organized and supervised large and small group activities.
  • Documented behavior, development and learning of children to enable tracking history and maintain accurate records.

Childcare Educator

Goodstart Early Learning
05.2010 - 12.2010
  • Effectively managed classroom behavior by implementing consistent rules and routines for all students.
  • Collaborated with lead teachers on lesson planning, assessment strategies, and curriculum development.
  • Assisted in the creation of a nurturing and safe environment for children to learn and grow.
  • Communicated regularly with parents regarding their child''s progress, achievements, and areas for growth.
  • Enhanced children''s cognitive development by implementing engaging and age-appropriate learning activities.
  • Provided one-on-one support to children with special needs or developmental delays.
  • Established strong relationships with families through open communication channels such as parent-teacher conferences or daily check-ins at drop-off/pick-up times.
  • Observed strict adherence to licensing standards by following established policies on safety procedures, food preparation guidelines, and sanitation practices.
  • Monitored daily health checks of each child upon arrival at the facility to ensure safety and well-being of all students.
  • Helped facilitate the transition from home life into childcare setting by providing a comforting presence during separation periods.

Shop Assistant

Goldfields Party Central
09.2009 - 04.2010
  • Customer Service Preparing Balloon Displays For Events Receiving Payments General Cleaning.
  • Processed returns and exchanges efficiently, adhering to company policies while maintaining customer satisfaction.
  • Balanced multiple tasks simultaneously during peak times without compromising quality of service or accuracy in transactions.
  • Handled cash transactions accurately and efficiently at the point of sale, minimizing errors and discrepancies.
  • Achieved sales targets by effectively promoting store products and upselling items when appropriate.
  • Resolved customer complaints and issues in a professional manner to maintain positive relationships.

Casual Waitress & Customer Service

Palace Hotel
01.2008 - 09.2009
  • Interaction with customers Taking orders & Payments Waiting Tables Cleaning tables & Dishes.
  • Handled high-pressure situations calmly during peak hours while maintaining exceptional service standards.
  • Developed strong multitasking skills by simultaneously managing multiple tables and attending to various guest needs.
  • Ensured accurate order-taking and timely delivery of meals to guests, resulting in positive feedback and repeat business.
  • Enhanced customer satisfaction by providing attentive and friendly service during busy shifts.

Education

Diploma - Early Childhood Studies

YMCA
Kalgoorlie

certificate 3 In Early Childcare Services in Childcare - Early Childhood Care And Education

YMCA
Kalgoorlie

Personal Training

Skills

  • Asthma Management Training Certificate
  • Anaphylaxis Management Training Certificate
  • Certified supervisor
  • Licensed Supervisor
  • National Quality Framework Certificate
  • Supporting & Guiding Children’s Behaviour Certificate
  • Belonging, Being & Becoming Certificate
  • Approachable Attitude
  • Customer Engagement
  • Teambuilding
  • Organizational skills
  • Multitasking
  • Advanced Microsoft Office Skills
  • Time management
  • Organization
  • Work ethic
  • Flexible
  • Computer skills
  • Data management
  • Supervision
  • Sales presentations
  • Objection handling
  • Sales strategy development
  • Customer needs assessment
  • Management reports
  • Teamwork and collaboration
  • Problem-solving
  • Attention to detail
  • Adaptability and flexibility
  • Decision-making
  • Product knowledge
  • Time management abilities
  • Inventory management
  • Document management
  • Closing techniques
  • Data confidentiality
  • Operating procedures and policies
  • Pricing strategy
  • Data analytics
  • Customer order management

Certification

Asthma Management Certificate Anaphylaxis certificate Certified supervisor Certified supervisor number: CS-40017398 National Quality Framework Certificate Supporting & Guiding Children’s Behaviour Certificate Belonging, Being & Becoming Certificate I have attached copies of these plus more to the back of my resume Resume created with Go2Job App

References

Billy Cumming Hardy Spicer Manager billy.cumming@hardyspicer.com.au 0417 747 027 

Kelly Reilly Palace Hotel Manager 0408 262 428 

Steph Winley Personal 0429 112 558

Timeline

Internal Sales Consultant

Hardy Spicer
10.2014 - Current

Early Childcare Educator (Room Leader)

Kalgoorlie Early Learning Centre
01.2011 - 01.2014

Childcare Educator

Goodstart Early Learning
05.2010 - 12.2010

Shop Assistant

Goldfields Party Central
09.2009 - 04.2010

Casual Waitress & Customer Service

Palace Hotel
01.2008 - 09.2009

Diploma - Early Childhood Studies

YMCA

certificate 3 In Early Childcare Services in Childcare - Early Childhood Care And Education

YMCA

Personal Training

Similar Profiles

CREATE PROFILE
Hannah Cumming