Haniah Sajid
Birmingham,England
Summary
Over the years, I have thrived in dynamic environments where efficiency, teamwork, and adaptability are essential. My role in hospitality has taught me how to manage complex situations with a calm demeanour, multitask effectively, and deliver exceptional service under pressure. I am eager to apply my transferable skills in a new field that offers fresh challenges and opportunities for growth. I believe my strong interpersonal skills, attention to detail, and ability to thrive in fast-paced settings will be an asset in any new role. Additionally, my passion for continuous learning and development drives me to embrace new industries and take on tasks that will broaden my expertise. I look forward to embracing new opportunities and challenges as I take this next step in my professional journey.
Overview
9
9
years of professional experience
7
7
years of post-secondary education
Work history
Hospitality supervisor
The covered wagon
Birmingham
12.2022 - Current
- Guided new employees to ensure adherence to service protocols
- Led teams ensuring outstanding food and customer service
- Ensured timely meal preparation and delivery through effective kitchen staff coordination
- Maintained high standards of hygiene and cleanliness in all areas to ensure compliance with health and safety regulations.
- Reconciled cash and credit card transactions to maintain accurate records.
- Ensured seamless and customised dining experiences to meet diverse customer preferences
- Frequently collaborated with line manager to evaluate KPIs and targets
- Maintained high standards of health and hygiene requirements
- Answering phone calls, taking bookings and payments over the phone
Administrative assistant
ASR Advantage Solicitors
birmingham
01.2021 - 10.2022
- Handled incoming calls for staff, answering questions, directing calls and documenting messages.
- Supported staff with administrative needs for photocopying, faxing and filing.
- Handled sensitive information discreetly maintaining high level confidentiality at all times.
- Managed front desk duties to ensure smooth operation of reception area.
- Improved customer satisfaction through prompt response to email and phone queries.
- Supported accurate record-keeping with proficient data entry skills.
- Wrote professional letters, emails and memoranda for business communication.
- Organised client meetings, prepared agendas and took detailed minutes.
- Assisted in the preparation of regularly scheduled reports for upper management review.
Retail worker
Topshop
10.2017 - 12.2018
- Ensured shelves remained tidy to enhance customer satisfaction
- Operated cash registers with accuracy and processed cash and card transactions.
- Assisted customers in locating specific items to boost satisfaction.
- Received deliveries and stocked goods on shelves efficiently for easy accessibility.
- Resolved customer complaints professionally, ensuring swift and effective resolutions
- Took interest in customers' needs and concerns to provide thoughtful advice and product recommendations.
- Delivered expert product knowledge while addressing customer queries with clarity and professionalism
Nursery practitioner
Active Angels
Birmingham
08.2016 - 12.2016
- Developed trusting relationships with children, parents and staff.
- Maintained clean, safe play environments, disinfecting toys and surfaces regularly.
- Planned creative activities to motivate and inspire children.
- Improved fine motor skills in children by introducing age-appropriate crafting activities.
- Safeguarded children appropriately to meet legal requirements.
- Promoted emotional and social development of children, encouraging learning through play and sensory activities.
- Ensured a safe, nurturing environment for children through consistent supervision and careful monitoring of play areas.
- Tailored activities to make use of resources and engage all children based on their age, interests and abilities.
Education
Level 3 cache - childcare and development
Solihull College
Birmingham 09.2016 - 08.2018
GCSEs -
Hall Green secondary school
Birmingham 09.2010 - 08.2015
Skills
- Communication : Strong verbal and written skills, active listening, and building customer relationships
- Problem-Solving : Conflict resolution, decision-making under pressure, and critical thinking
- Time Management : Multitasking, prioritisation, and meeting deadlines in fast-paced environments
- Teamwork : Collaboration, leadership, and building positive relationships
- Adaptability : Flexibility in handling change and quickly learning new skills
- Customer Service : Delivering exceptional service, upselling, and managing feedback
- Attention to Detail : Accuracy, maintaining high standards, and identifying areas for improvement
References
References available upon request.
Timeline
Hospitality supervisor
The covered wagon
12.2022 - Current
Administrative assistant
ASR Advantage Solicitors
01.2021 - 10.2022
Retail worker
Topshop
10.2017 - 12.2018
Level 3 cache - childcare and development
Solihull College
09.2016 - 08.2018
Nursery practitioner
Active Angels
08.2016 - 12.2016
GCSEs -
Hall Green secondary school
09.2010 - 08.2015
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