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Full timeVolunteerContract workSeasonal workConsultingLocation preference
On-siteRemoteHybridLocation: Portmarnock, Co. Dublin, IE
Open to relocation: Yes
Open to work
Hamed Kamagate
Portmarnock,Co. Dublin
Work preference
Summary
Multilingual International Relations graduate and Quality Assurance Specialist with expertise in data verification, policy alignment, and process optimisation. Strong background in root cause and performance analysis, paired with advanced skills in Google Workspace and MS Office Suite for clear reporting and presentation. Proven track record of cross-cultural collaboration, research, and meeting critical deadlines under pressure. Dedicated to continuous improvement through team coaching, mentoring, and driving organisational goals.
Overview
3
3
Languages
1
1
year of professional experience
Work history
Operational Subject Matter Expert (SME)
TP @ Meta
Dublin, Ireland
2026.10 - 2026.10
- Policy & Community Standards Enforcement: Investigate and resolve complex account support requests and abusive content reports, applying nuanced policy judgments with deep awareness of French-speaking market culture and context.
- Acted as central point of contact between training, QA, and daily operations to facilitate seamless rollout of updated community guidelines and client policy changes.
- Collaborated with Quality and Training teams to analyse performance fallouts and implement corrective and preventive action plans, ensuring accuracy while meeting target SLA turnaround times.
- Mentored new hires during floor nesting phase, providing real-time support to tenured agents through 1:1 coaching, RCA reviews, and team huddles to enhance overall team performance.
Quality Control Analyst-CM (IOA Tech Maps)
Cognizant @ Google Maps
Dublin, Ireland
2025.06 - 2026.10
- Data Integrity, Quality & Compliance: Data modelling ensuring 100% adherence to global policy guidelines and rigorous quality control standards. Execution of quality control protocols to identify data anomalies, ensuring platform reliability and a seamless user experience.
- Resolved high-priority escalated bugs as Country Knowledge Consultant, ensuring compliance with localised French law and global corporate policy.
- Trained new joiners on project policy and operational guidelines, tracking and reporting their quality performance to team leadership to support onboarding effectiveness.
- Collaborated on project workflows under high-pressure deadlines in a multinational environment, strengthening cross-functional teamwork.
Education
Honours Bachelor of Arts - International Relations
Dublin City University (DCU)
Dublin, IrelandSkills
- Coaching and mentoring
- Research and policy writing
- Quality assurance
- Data verification
- Policy orientation
- Analytical skills
- Root cause analysis
- Performance analysis
- Report writing
- Google Workspace and MS Office proficiency
- Cross-cultural collaboration
Languages
English
Fluent
French
Native
Spanish
Upper intermediate
Timeline
Operational Subject Matter Expert (SME)
TP @ Meta
2026.10 - 2026.10
Quality Control Analyst-CM (IOA Tech Maps)
Cognizant @ Google Maps
2025.06 - 2026.10
Honours Bachelor of Arts - International Relations
Dublin City University (DCU)