Hamdan Liyakath Ali
Dubai
Summary
High-energy Front Office Manager bringing significant experience and great customer service skills. Also a Healthcare Administrator and Quality Enthusiast with a passion for Patient care experience, Medical Coding and Quality of care. A committed and diligent team player with excellent communication, & interpersonal skill. Focused on eliminating bottlenecks and maximizing productivity to meet challenging daily demands. Enthusiastic, friendly and personable demeanor with knack for organization.
Overview
8
8
years of professional experience
1
1
Certification
Work History
FRONT OFFICE MANAGER
PURE PATH MEDICAL CENTER
DUBAI
08.2024 - Current
- Responsible for managing the daily operations of the front office, including scheduling appointments, greeting guests, answering phone calls, and emails.
- Provided leadership to ensure that all Front Office team members are delivering excellent customer service.
- Collaborated with physicians and other staff members to improve clinical processes and patient outcomes.
- Managed patient records system to ensure accuracy, confidentiality, and legal compliance.
- Monitored clinic activities, such as billing, coding, and medical records maintenance.
- Maintained accurate records of financial transactions such as cashiering activities, credit card charges.
- Resolved customer complaints promptly and efficiently while maintaining a professional demeanor at all times.
- Created and optimized employee schedules for shift coverage.
- Orchestrated staff meetings to maintain open communication and quickly address concerns.
CLINIC FRONT OFFICE MANAGER
AL BARSHA AL NOOR POLYCLINIC
DUBAI
05.2023 - 11.2023
- Identify and recommend solutions to front office team member and office issues or problems
- Managing facility operations to ensure long-term success and connect patients with optimal treatment modalities
- Analyzing data trends, including any correlation between treatment types and patient outcomes, to develop a better understanding of overall facility efficiency
- Organizing clinical records, patient health records, and other essential documents and resources
- Solving patient problems in a way that complements the mission of your clinic
- Implementing any updates in healthcare standards
- Communicating with clinic employees, including all medical professionals, fellow managers, directors, and executives
- Manage all administrative duties and reports, including patient financials and billing
- Manage workflow systems, scheduling, and appointment scheduling through EMR, including patient check-in and registration, and insurance verification
- Manage staff by assigning and delegating tasks as needed
- Develop protocols and procedures to improve staff productivity
MEDICAL CODER & FRONT DESK OFFICER
AL NOOR POLYCLINICS
DUBAI
10.2022 - 04.2023
- Proficient in assigning accurate and appropriate medical codes, such as ICD10-CM, CPT, and HCPCS, to diagnoses, procedures, and services in compliance with coding guidelines and regulations
- Skilled in conducting coding audits to ensure compliance with coding standards, accuracy, and completeness
- Proficient in working with various EHR systems to extract and code medical information accurately and efficiently
- Familiarity with using coding software and tools to streamline coding processes
- Proven ability to lead and manage a team of medical coders, providing guidance, training, and mentorship to ensure coding accuracy, productivity, and professional growth
- Skilled in optimizing coding workflows, and implementing process improvements
- Knowledge in Insurance protocols of payers across and appeal for approvals accordingly
EVENT MARKETING EXECUTIVE
TRESCON GLOBAL
MANIPAL
10.2021 - 12.2021
- Conducting research and analysis to identify audiences
- Presenting ideas and strategies
- Developing marketing campaigns
- Preparing Event Summaries
PROCUREMENT ASSISTANT
BLINK EXPERIENCE
DUBAI
01.2019 - 07.2019
- Prepare an itemized Purchase Order
- Match prices against their previous costing & charges
- Coordinate with Finance for matching LPOs & invoices
- Organize & control purchase-related documents on the system
- Calculate all order costs & evaluate invoices for accuracy
- Match deliveries to invoices & statement of account
CUSTOMER EXPERIENCE/OPERATIONS ASSISTANT
ASHOK LEYLAND
CHENNAI
03.2017 - 04.2017
- Maintaining good relationships with the clients
- Well trained in inbound/outbound calls
- Focusing on customer service/customer feedback
Education
MBA - HEALTHCARE MANAGEMENT
Manipal University
MANIPAL, KARNATAKA06.2021
BACHELOR OF BUSINESS ADMINISTRATION -
Madras Christian College
CHENNAI, TAMIL NADU06.2017
HIGHER SECONDARY -
The Indian High School
DUBAI, UNITED ARAB EMIRATES04.2014
SECONDARY SCHOOL -
Our Own Indian School
DUBAI, UNITED ARAB EMIRATES05.2011
Skills
- Able To Listen To And Act On Instructions
- Excellent Communication
- Ability To Multi-Task
- Flexible Approach
- Documentation and control
- Reception operations
- Adaptability To Different Environment
- Customer Relationship Management
- Cross-Functional Team Leadership
- Nuero Linguistic Programming Practitioner
TECHNICAL PROFICIENCY
- Obtained International Computer Driving License (US Certified)
- MS Office (Word, Excel, Power Point and Outlook)
- SPSS, Tally
Certification
- CERTIFIED PROFESSIONAL CODER, AAPC
- EXCEL SKILLS FOR BUSINESS – Macquarie University (Coursera)
- TRANSACTIONAL ANALYST 101 - International Transactional Analysis Association, USA
- LEADING HEALTHCARE QUALITY AND SAFETY, The George Washington University, Washington DC
LANGUAGES
- English
- Arabic
- Hindi
- Tamil
- Malayalam
Timeline
FRONT OFFICE MANAGER
PURE PATH MEDICAL CENTER
08.2024 - Current
CLINIC FRONT OFFICE MANAGER
AL BARSHA AL NOOR POLYCLINIC
05.2023 - 11.2023
MEDICAL CODER & FRONT DESK OFFICER
AL NOOR POLYCLINICS
10.2022 - 04.2023
EVENT MARKETING EXECUTIVE
TRESCON GLOBAL
10.2021 - 12.2021
PROCUREMENT ASSISTANT
BLINK EXPERIENCE
01.2019 - 07.2019
CUSTOMER EXPERIENCE/OPERATIONS ASSISTANT
ASHOK LEYLAND
03.2017 - 04.2017
MBA - HEALTHCARE MANAGEMENT
Manipal University
BACHELOR OF BUSINESS ADMINISTRATION -
Madras Christian College
HIGHER SECONDARY -
The Indian High School
SECONDARY SCHOOL -
Our Own Indian School
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