Hajna Detre-McGrath
Dublin,Ireland
Summary
Highly skilled professional with exceptional communication skills and proficiency in multiple languages. Demonstrates a strong commitment to meeting deadlines, ensuring timely and accurate project completion. Adept at leveraging multilingual abilities to enhance cross-cultural interactions and collaborations.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Phone operator
Royal Marines
Dublin, Ireland
10.2014 - 06.2015
- Streamlined phone communication system, enhancing operational efficiency.
- Participated in team meetings to enhance overall service quality.
- Managed incoming calls for seamless operations.
- Provided telephonic assistance, resulting in improved customer care standards.
- Connected, held and transferred telephone calls by operating switchboards and consoles.
- Supported and advised distressed emergency callers to facilitate safe decision-making.
- Stayed calm when coordinating response to emergencies.
- Asked clear and relevant questions to extract critical information quickly.
- Redirected callers for smooth and prompt transfers.
Education
Doctor of Philosophy - Applied Linguistics and Intercultural Studies
National University of Ireland, Maynouth
Maynooth 09.2025 -
Master of Arts - Anthropology ( Linguistic Anthropology )
National University of Ireland, Maynouth
Maynooth 09.2022 - 11.2023
Bachelor of Arts - Major Anthropology, Minor Chinese
National University of Ireland, Maynouth
Maynooth 09.2019 - 05.2022
Skills
- Open-minded and flexible, with a proven ability to adapt quickly to new academic and cultural environments, both independently and in group settings”
- Multilingual
- Attention to deadlines
Languages
Hungarian
Native
English
Fluent
Chinese (Mandarin)
Intermediate
German
Elementary
Spanish
Beginner
Italian
Elementary
Affiliations
- Languages
- Reading
- Movies
- Music
Certification
TEFL Cambridge Certificate
Timeline
Doctor of Philosophy - Applied Linguistics and Intercultural Studies
National University of Ireland, Maynouth
09.2025 -
Master of Arts - Anthropology ( Linguistic Anthropology )
National University of Ireland, Maynouth
09.2022 - 11.2023
Bachelor of Arts - Major Anthropology, Minor Chinese
National University of Ireland, Maynouth
09.2019 - 05.2022
Phone operator
Royal Marines
10.2014 - 06.2015
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