HAFEEZ KALLUNGAL RAHMAN
ABU DHABI ,UAE
Summary
With a proven track record at ETISALAT (E&), I excel in IT support and customer service, significantly reducing client downtime through effective network troubleshooting, including FTTH and WIMAX. My expertise spans hardware maintenance and CRM, complemented by a strong aptitude for customer empathy and remote support, ensuring high satisfaction and operational efficiency.
Overview
10
10
years of professional experience
1
1
Certification
Work History
IT SUPPORT AND CUSTOMER SUPPORT TECHNICIAN
ETISALAT (E&)
12.2014 - 07.2024
- Assisted in troubleshooting network issues, reducing client downtime.
- Good knoweldge in FTTH (GPON ) , WIMAX Network installation and troubleshooting fiber optics and copper network
- Experience in Customer Support and Operational role.
- Working knowledge of PCs and applications MS Office, Outlook
- installation and repair internet , iptv , telephone network
- installation and maintenance cctv and related network
- Installation and termination fiber optic and cat6 cable
Education
High School Diploma -
Government Polytechnic College
Ernakulam, Kerala05-2012
Skills
- CRM experience
- Remote support
- Call center experience
- Customer empathy
- network administration
- hardware troubleshooting
- hardware maintenance
- IT support troubleshootinig
Certification
- Telecommunications Line Installer Certification - Electronics Technicians
Languages
English
Full Professional
Timeline
IT SUPPORT AND CUSTOMER SUPPORT TECHNICIAN
ETISALAT (E&)
12.2014 - 07.2024
High School Diploma -
Government Polytechnic College
Similar Profiles
Abdulla AljeaidiAbdulla Aljeaidi
Specialist Workforce Management at EtisalatSpecialist Workforce Management at Etisalat
Angad KharkaAngad Kharka
Sr. Sales Executive at EtisalatSr. Sales Executive at Etisalat
TINO K BOBANTINO K BOBAN
Sales Executive(POS) at EtisalatSales Executive(POS) at Etisalat