HABIB SHIRZAD

Key Responsibilities.

Manage and resolve customer tickets efficiently, ensuring timely and accurate responses.
Handle both inbound and outbound sales calls, promoting products/services, and identifying upsell opportunities.
Retain customers by understanding concerns, offering tailored solutions, and preventing churn.
Process and review new customer applications with a high level of accuracy.
Handle escalations professionally, providing clear resolutions, and maintaining customer satisfaction.
Diagnose and troubleshoot customer issues, offering effective, solution-driven support.
Maintain detailed records of customer interactions, updates, and resolutions.
Collaborate with cross‑functional teams (Billing, Technical Support, and Sales) to ensure smooth case handling.
Meet or exceed performance targets, including retention rates, sales goals, and service metrics.
Identify common customer issues, and propose process improvements to enhance the customer experience.
Provide follow-up communication to ensure customer needs are fully met.
Support the onboarding of new customers and guide them through product, or service setup.
Participate in training sessions to stay up to date with product knowledge, procedures, and best practices.
Deliver professional, customer-first communication through phone, email, and ticketing systems.

Key Responsibilities.

• Managed to handle more than 50 calls per day.
• Resolved customer issues effectively, using strong interpersonal skills and conflict resolution techniques.
• Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
• Assisted customers with varying questions using product knowledge and service expertise.
• Maintained excellent client satisfaction by providing in-depth support.
• Resolving product and service problems by clarifying the customer's query, identifying, and implementing a resolution.
• Taking ownership of the issue and following through on commitments made.
• Recommending improvements based on customer needs analysis.
• Participating in everyday conversations with my manager.
• Sharing my knowledge freely with others.
• Supporting my colleagues to achieve team goals and objectives.
• Delivering my own personal objectives.
• Answered customer telephone calls promptly, and improved on-hold wait times.
• Listened actively to offer accurate information and the best solution to their needs.
• Processed inbound customer calls, providing information on service, or product upgrades.
• Role modelling the Tesco values and leading by example in what I do and how I behave.

• Assisting customers, troubleshooting, taking orders, selling products, billing, team collaboration, floor support, creating new accounts, closing accounts, assisting with porting and service transfers, and other assigned tasks.
• Answered customer telephone calls promptly, and improved on-hold wait times.
• Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
• Assisted customers with varying questions using product knowledge and service expertise.
• Participated in regular training to maintain up-to-date knowledge of company products and policies.
• Employed active listening and product expertise to successfully resolve inbound queries.
• Adhered strictly to policies and procedures for continued company compliance.
• Boosted monthly sales revenue by skilfully promoting a diverse range of product and service options.
• Provided warm, positive customer care from arrival to departure, encouraging return visits, and repeat spending.
• Processed inbound customer calls, providing information on service, or product upgrades.
• Resolved customer issues effectively, using strong interpersonal skills and conflict resolution techniques.
• Processed high-value payments with meticulous accuracy.
• Maintained excellent working relations with numerous external clients, providing timely quotes and shipping information.
• Upsold new products and accessories to customers, capturing significant increases in add-on sales.
• Assisted customers with additional retail services, including alterations, special orders, and item loans.
• Managed high-volume customer queries simultaneously through effective multitasking.
• Maintained customer happiness with forward-thinking strategies focused on addressing needs and resolving concerns.
• Consistently achieved service rating targets, managing customer enquiries with personalised care and attention.

Key Responsibilities.

• Led daily operations of the fast‑food takeaway, ensuring a smooth workflow and high customer satisfaction.
• Applied strong team‑leadership skills to resolve productivity issues and motivate staff to meet KPIs.
• Managed staff scheduling, task delegation, and shift supervision to maintain efficient service operations.
• Conducted audits and risk assessments, ensuring full compliance with health, safety, and food handling regulations.
• Oversaw cash handling, order management, and accurate processing of customer transactions.
• Assisted with taking orders, preparing food items, and managing customer requests during peak hours.
• Addressed customer concerns professionally and resolved issues to maintain a positive customer experience.
• Implemented operational improvements to enhance speed, accuracy, and service quality.

Key Responsibilities.

• Installing routers, configuring Air Fibre and Power Beam, satellite connections, team leading, cabling, IP transmission, and other technical and administrative tasks.
• Encouraged adherence to organisational ICT standards for consistency.
• Kept software patched and secure to prevent data loss and unauthorised network access.
• Administered user accounts and monitored logs for proactive security management.
• Forecasted the future needs of ICT networks to support planning and expansion.
• Utilised available resources creatively for maximum return on investment (ROI).
• Analysed reported technical issues to diagnose, trace, and correct issues.
• Configured networks according to set specifications.
• Developed and applied new policies to guide team decision-making.
• Offered a specialist skill set to support recovery from emergency system failures.
• Recommended new hardware and software solutions from current technologies, keeping network performance and security updated to industry standards.
• Designed and updated network, and computer security measures.
• Tracked network performance to identify weak points, and implement improvements.
• Integrated feedback on existing systems to implement improvements.
• Upgraded workstations and network hardware with new technology in line with performance and budget objectives.
• Maintained server performance with attention to both hardware and software needs.
• Optimised network performance by continuously assessing best configuration practices.

Key Responsibilities.

• Managed the ICT sector, overseeing daily IT operations, system functionality, and infrastructure stability.
• Led the installation and configuration of software, hardware, UPS systems, and UBNT networking devices.
• Troubleshot and resolved internet connectivity issues, network outages, and user device problems.
• Oversaw printer management, including setup, maintenance, and repair coordination.
• Directed timely configuration of hardware for updates, repairs, replacements, and general maintenance.
• Managed user accounts, job scheduling, and IT administration tasks to ensure system security and efficiency.
• Assisted office management and provided technical support to the finance department for systems, tools, and data processes.
• Created digital survey forms, conducted data entry, and typed project reports and technical documentation.
• Coordinated with suppliers and managed IT governance, including sourcing strategies, to improve operational resilience.
• Presented technical solutions in clear written and verbal formats to improve team and stakeholder understanding.

• Setting up Excel sheets for data consolidation, collecting survey forms, entering data into computers, sharing information with the M&E coordinator, creating survey sheets, and formats for data collection.
• Compiled budget reports, financial spreadsheets, and organisational charts to support business governance.
• Trained junior staff on touch typing techniques to maintain quick completion times on projects.
• Produced monthly financial reports using advanced Excel spreadsheet functions.
• Organised, sorted, and verified input data against original documents.
• Examined data to detect errors and discrepancies.
• Photocopied, scanned, and printed relevant data for the manager.
• Created and maintained spreadsheets using Excel.