Gwenaelle Ní Dhonnabháin
Summary
I am a 21 year old female. I study Architecture in UCD. I am passionate , enthusiastic, ambitious, outgoing, optimistic, and a skilled communicator.
Overview
5
5
years of professional experience
Work history
Sales assistant
Crystals&Co
Dublin
2023.11 - Current
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Accepted and processed cash, cheque, card and mobile payments using POS systems.
- Provided service with a smile, offering courteous, helpful advice to best meet customer needs.
- Worked energetically to maintain efficient operations during peak trading hours.
- Cultivated loyal, profitable customer relationships, asking open-ended questions to assess and cater to individual needs.
- Assisted customers with product selection and sales, recommending items to increase transaction value.
- Maintained knowledge of products and features to provide recommendations to customers.
Bakery Supervisor
Le Petit Marche
Donegal Town, Ireland
2023.03 - Current
- Designed appealing product displays.
- Invoiced customers in timely and accurate manner.
- Served bakery customers daily with professional and effective customer service.
- Maintained current knowledge of pricing, ingredients, product availability and current promotion.
- Fostered cooperative working relationships among employees, responding correctly to emergency or safety situations.
- Remained flexible regarding scheduling to cover highly trafficked hours and staffing shortages.
- Maintained food safety levels by checking product temperatures and freshness.
- Completed all bakery preparations in timely and professional manner to keep shop running smoothly.
- Supervised bakery staff to create cohesive team.
- Kept up to date with cleaning and safety check schedules in line with company requirements.
waitress/bartender
The olde castle bar
Donegal Town, Ireland
2019.03 - 2022.12
- Checked on designated tables at appropriate intervals to refill drinks, respond to requests and receive customer feedback.
- Resolved customer complaints promptly, escalating larger operational concerns to management.
- Arranged alternative selections for guests with food allergies through careful collaboration with kitchen teams.
- Greeted and seated guests to establish prompt, high quality service.
- Demonstrated full knowledge of all menu items, contents and preparation methods to provide suggestions based on customer preference.
- Optimised customer experience, serving each guest with sincere, positive and enthusiastic attitude.
Education
Architecture
Univerity College Dublin
DublinLeaving Certificate -
Abbey Vocational School
Donegal Town2021
Skills
- Barista techniques
- Cooperative team player
- Display setup
- Opening and closing duties
- Bilingual in French and Irish
- Food trend knowledge
- Enthusiastic communicator
- Customer assistance
- Customer service oriented
- Fashion and styling expertise
Languages
English
First Language
French
Intermediate
B1
Irish
Upper Intermediate
B2
Timeline
Sales assistant
Crystals&Co
2023.11 - Current
Bakery Supervisor
Le Petit Marche
2023.03 - Current
waitress/bartender
The olde castle bar
2019.03 - 2022.12
Architecture
Univerity College Dublin
Leaving Certificate -
Abbey Vocational School