Gustavo Robaina De Oliveira
Dublin
Summary
Motivated and compassionate Psychology graduate with strong interpersonal skills, academic knowledge in mental health, and experience supporting diverse individuals in fast-paced, high-pressure environments. Skilled in communication, problem-solving, confidentiality, and de-escalation. Seeking a Social Care or Support Worker position in Ireland.
Overview
4
4
years of professional experience
Work History
Senior Hotel Receptionist
Number 31
02.2023 - Current
- Provide frontline support to guests, often acting as first point of contact for individuals under stress or in crisis.
- Manage complaints and sensitive situations, applying calm, patient, and solution-focused communication.
- Maintain confidential records, financial logs, and accurate documentation.
- Train and support new staff, promoting teamwork and effective communication.
- Assist vulnerable guests, including those anxious, distressed, or experiencing confusion, using empathy and de-escalation.
Hotel Receptionist
Hotel St. George & Clifden Guesthouse by Nina
06.2021 - 10.2023
- Handled a high volume of enquiries, providing professional and compassionate support.
- Resolved conflicts and supported guests with emotional or practical difficulties.
- Ensured accurate record-keeping, data entry, and secure management of personal information.
- Coordinated with housekeeping and management to ensure a safe and supportive environment.
Education
Bachelor of Arts (Hons) - Psychology
Dublin Business School
Ireland09.2025
Skills
- Understanding of mental health, behaviour, trauma, and stress responses
- Strong communication, empathy, and active listening
- De-escalation and conflict resolution in high-pressure situations
- Report writing, confidentiality, and accurate record-keeping
- Teamwork, reliability, and professional boundaries
- Adaptability and problem-solving
- IT skills: Microsoft Office, CRM systems, data entry, SPSS
References
Available upon request.
LANGUAGES
Portuguese
Native or Bilingual
English
Full Professional
Spanish
Limited Working
Timeline
Senior Hotel Receptionist
Number 31
02.2023 - Current
Hotel Receptionist
Hotel St. George & Clifden Guesthouse by Nina
06.2021 - 10.2023
Bachelor of Arts (Hons) - Psychology
Dublin Business School