Gunashree Chandrasekaran
Dublin,Ireland
Summary
Dedicated customer service professional with a strong focus on customer satisfaction and exceptional communication skills. Proven ability to handle objections and deliver multichannel support via phone, email, and chat. Adept at fostering positive customer relations through teamwork, collaboration, and effective time management. Committed to enhancing organisational efficiency while maintaining a high standard of service excellence.
Overview
3
3
years of professional experience
24
24
years of post-secondary education
Work History
Customer Support Executive
RedBus
, India
04.2022 - 12.2023
- Assisted customers with ticket bookings, cancellations, and modifications
- Resolved customer queries regarding bus schedules, pricing, and services
- Maintained a high level of accuracy while processing transactions and managing complaints
- Provided support via phone, email, and chat to ensure seamless travel experiences
- Worked collaboratively with bus operators to address real-time travel disruptions
- Handled live chat queries within strict timeframe targets.
- Promoted brand loyalty through proactive problem-solving.
Sales Representative
Max Fashion India
Chennai, India
02.2023 - 11.2024
- Assisted customers with merchandise selection and checkout process
- Addressed customer needs effectively, prioritizing tasks during peak hours
- Built strong relationships with customers to increase sales and brand loyalty
- Fostered strong customer relationships through exceptional service.
Education
Master of Science - Data Analytics
Dublin Business School
Bachelor of Engineering - Computer Science
Jeppiaar Engineering College
04.2001 -
Skills
- Excellent Customer Service & Communication Skills
- Customer relations
- Teamwork & Collaboration
- Organizational & Time Management Skills
- Multichannel Customer Support (Phone, Email, Chat)
- Ability to handle objections
- Customer satisfaction focus
Languages
Tamil
Native
ENGLISH
Fluent
Availibility & Additional info
- Afternoons & Evenings, Evenings Anytime, Anytime
- PPSN ✔️
- IRP ✔️
- PASSPORT ✔️
- IRISH BANK ACCOUNT ✔️
Timeline
Sales Representative
Max Fashion India
02.2023 - 11.2024
Customer Support Executive
RedBus
04.2022 - 12.2023
Bachelor of Engineering - Computer Science
Jeppiaar Engineering College
04.2001 -
Master of Science - Data Analytics
Dublin Business School
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