GULSHAN
Gurugram
Summary
Customer Support professional skilled in efficiently addressing and resolving client inquiries while maintaining high standards. Strong focus on team collaboration and achieving results. Known for adaptability and reliability in dynamic environments. Expertise in communication, problem-solving, and customer relationship management.
Overview
1
1
year of professional experience
1
1
Certification
Work History
MEMBER
Computer Society of India
01.2024 - Current
Customer Support Executive
IGT Solutions
10.2024 - 02.2025
- Improved customer satisfaction by efficiently addressing and resolving inquiries, concerns, and complaints.
- Listened to customers' questions and concerns to provide answers or responses.
- Collected customer information and analyzed customer needs to recommend potential products or services.
Education
10th Class - Science
Swami Vivekananda Public School
Behror, RJ01.2021
BCA(Hons.) - Ai&Ds
K.R. Mangalam University
08.2027
ADCA(Advance Diploma) - computer Application
Anmol Computer Education
06.2023
12th class - Science
Swami Vivekananda Public School
Behror, RJ05.2023
Skills
- Customer and Member Data Insights
- Effective Multi-tasking
- Group Membership and Participation
- Data Analysis and Team Participation
- Consumer Requirements Analysis
- Telesales expertise and membership management
- Report Examination and Data Analysis
Certification
- ADCA certified
- Data Analysis with Python by Cognitive (IBM) certified
- Foundation To Ai Data Science & Analytics By Samatrix.io certified
- A1/A2 English certified
Languages
English
Hindi
Personal Information
- Date of Birth: 03/01/06
- Gender: Male
- Nationality: Indian
- Marital Status: Single
Training
- ADCA (Advance Diploma in Computer Applications)
- Foundation To Ai Data Science & Analytics, By Samatrix.io
- Data Analysis with Python, Cognitive Class.ai
- 100 Days of Code: Python Pro Bootcamp, Udemy
- Ai Tools Workshop, Be10x
- Scientific Computing with Python, Free Code Camp
Websites Portfolios And Profiles
https://www.linkedin.com/in/gulshan-45385b282?utm_source=share&utm_campaign=share_via&utm_content=profile&utm_medium=ios_app
Timeline
Customer Support Executive
IGT Solutions
10.2024 - 02.2025
MEMBER
Computer Society of India
01.2024 - Current
BCA(Hons.) - Ai&Ds
K.R. Mangalam University
ADCA(Advance Diploma) - computer Application
Anmol Computer Education
12th class - Science
Swami Vivekananda Public School
- ADCA certified
- Data Analysis with Python by Cognitive (IBM) certified
- Foundation To Ai Data Science & Analytics By Samatrix.io certified
- A1/A2 English certified
10th Class - Science
Swami Vivekananda Public School
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