Gulnaz Mansuri
Kilcock
Summary
Results-oriented Salesforce Consultant with 5 years of experience specializing in Salesforce implementation, customization, and optimization. Proven track record of driving business growth and efficiency through strategic Salesforce solutions. Skilled in gathering requirements, designing and configuring Salesforce solutions, and providing expert guidance to clients.
Overview
11
11
years of professional experience
1
1
Certification
Work History
SENIOR SALESFORCE CONSULTANT
PROVIDENT CRM
04.2019 - 03.2024
- Led multiple Salesforce implementation projects from initiation to completion, collaborating with cross-functional teams to gather business requirements, design custom solutions, and configure Salesforce to meet organizational needs.
- Designed and implemented custom Salesforce solutions using declarative tools such as Flows, Validation Rules, and Custom Objects to streamline business processes and improve data quality.
- Managed and maintained Salesforce platform, including user setup, security settings, data management, custom reports, dashboards, lightning pages and apps.
- Developed comprehensive user training materials and conducted training sessions for end-users, resulting in increased user adoption and proficiency with the Salesforce platform.
- Provided ongoing support, troubleshooting, and enhancements to Salesforce functionality based on user feedback and evolving business requirements.
- Contributed to continuous improvement initiatives, identifying opportunities to enhance processes and optimize Salesforce solutions.
BUSINESS ANALYST
ZNET TECHNOLOGY
08.2015 - 02.2016
- Enabled business growth by developing network of channel partners and managed Company's CRM System.
SALES ADMINISTRATOR
CY FUTURE PVT LTD
06.2013 - 07.2015
- Worked with Internal CRM system, that includes updating all work activity / leads / sales etc.
Education
BACHELORS IN TECHNOLOGY - COMPUTER SCIENCE ENGINEERING
GOVT WOMEN ENGINEERING COLLEGE
India06.2012
Skills
- Process Automation
- Business Analysis
- Solution Design
- Custom Reporting
- User Training
- Report Building
- Communication and Team Collaboration
- Technical Documentation and Reporting
- Data Migration
- Workflow Management
- Requirements Gathering
Certification
- SALESFORCE ADMINISTRATOR
- SERVICE CLOUD CONSULTANT
- SALES CLOUD CONSULTANT
- PLATFORM APP BUILDER
- EXPERIENCE CLOUD CONSULTANT
- FIELD SERVICE LIGHTNING
- ADVANCED ADMINISTRATOR
- MARKETING CLOUD ACCOUNT ENGAGEMENT SPECIALIST
- SALESFORCE CERTIFIED ASSOCIATE
VISA STATUS
Stamp4, no sponsorship required
Timeline
SENIOR SALESFORCE CONSULTANT
PROVIDENT CRM
04.2019 - 03.2024
BUSINESS ANALYST
ZNET TECHNOLOGY
08.2015 - 02.2016
SALES ADMINISTRATOR
CY FUTURE PVT LTD
06.2013 - 07.2015
BACHELORS IN TECHNOLOGY - COMPUTER SCIENCE ENGINEERING
GOVT WOMEN ENGINEERING COLLEGE
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