Gráinne Delaney
Kiltipper ,Dublin 24
Summary
Proactive and detail-orientated individual with excellent time management and communication skills. Friendly, motivated and hardworking team player. Comfortable in fast-paced environments and willing to take on challenging work.
Overview
15
15
years of professional experience
6
6
years of post-secondary education
Work history
SME Platforms Manager
AIB Merchant Services
, Dublin
2022.02 - 2023.08
- Conducted user training on database systems, developing and implementing user-friendly training materials to enhance understanding.
- Coordinated with project management staff on database development timelines and project scope.
- Modified existing databases to meet unique needs and goals .
- Resolved performance issues quickly through accurate root cause identification.
- Set up and controlled user profiles and access levels for each database segment to protect important data.
Customer Success Manager
AIB Merchant Services
, Dublin
2021.02 - 2022.02
- Cultivated long-term relationships with clients to accurately quote pricing and terms to achieve customer objectives.
- Retained existing customer accounts through consistent engagement and sales data analysis.
- Handled customer concerns and complaints to resolve issues and build loyalty.
- Optimised sales volume by managing accounts and building rapport.
- Addressed problems in proactive and knowledgeable manner to maintain and enhance client satisfaction.
Sales Support
AIB Merchant Services
, Dublin
2017.09 - 2021.02
- Resolved basic customer queries and concerns to reduce pressure on wider sales teams.
- Supported external sales teams with increasing sales through targeted lead generation.
- Checked compliance files for accuracy and completeness, upkeeping reliable records.
- Provided administrative support to sales teams by fielding customer queries, preparing cost estimations and documenting orders.
- Assisted with ad-hoc administrative support for improved department operations.
Team Leader-Claims Adjuster
Sedgwick
, Dublin
2012.01 - 2017.09
- Kept clients well-informed of claim updates and case progress.
- Managed allocated caseload of complex and high-value claims.
- Communicated with clients to gather data and evaluate service needs.
- Followed up on all client requests and verified resolution.
- Fostered positive employee relationships through communication, training and coaching.
Financial Service Representative
Bank Of Ireland , Permanent TSB , Pepper Group
, Dublin, Sydney
2008.06 - 2012.04
- Researched financial products thoroughly to provide thorough, reliable client guidance.
- Helped customers with loan and mortgage applications, conducting interviews to determine most suitable options.
- Facilitated customer follow-up, using in-house CRM to update account details.
- Organised, sorted and verified input data against original documents.
- Address enquiries by phone or email regarding data information.
Education
Loreto Dalkey
Dublin, Leinster 2000.09 - 2006.05
Accredited Product Advisor in Personal Lines Insurance
University College Dublin
Dublin, Leinster 2012 - 2014
Skills
- Relationship-building and management
- Information gathering and analysis
- Exceptional communicator
- MI reporting
- Coaching and training
Languages
English
Native
Timeline
SME Platforms Manager
AIB Merchant Services
2022.02 - 2023.08
Customer Success Manager
AIB Merchant Services
2021.02 - 2022.02
Sales Support
AIB Merchant Services
2017.09 - 2021.02
Team Leader-Claims Adjuster
Sedgwick
2012.01 - 2017.09
Financial Service Representative
Bank Of Ireland , Permanent TSB , Pepper Group
2008.06 - 2012.04
Loreto Dalkey
2000.09 - 2006.05
Accredited Product Advisor in Personal Lines Insurance
University College Dublin
2012 - 2014