Gregg Darmody
Cork
Summary
Accomplished professional with extensive expertise in strategic leadership and team development, driving operational performance improvement and full P&L ownership. Proven track record in communication and stakeholder engagement, technical sales and Aftersales strategy, and procurement and stock management. Adept at change management, process implementation, audit and compliance with ISO standards, KPI analysis, and business forecasting. Skilled in CRM software usage with a results-driven approach to Aftersales consultation within the automotive industry. Committed to enhancing client account management through process improvement strategies, Aftersales data analysis, and budget control.
Overview
16
16
years of professional experience
2031
2031
years of post-secondary education
1
1
Certification
Work history
Aftersales Manager
Johnson & Perrott Ltd., Mahonpoint Multi-Franchise
Mahon, Cork
2023.05 - Current
- Full operational control of Parts and Service departments with multi-million-euro P&L responsibility.
- Lead, coach and develop team of 26 across both departments.
- Drive profitability, labour recovery, workshop efficiency, and parts performance.
- Deliver ISO compliance and maintain accreditation standards across Aftersales operation.
- Manage operational standards across five vehicle franchises.
- Designed and implemented comprehensive Service Core Process to enhance customer journey, efficiency and compliance.
- Significantly increased Aftersales revenue and annual throughput through structured performance management and process optimization.
Aftersales Manager (Multi-Site)
Cavanaghs of Charleville & Mallow – Ford Franchise
Charleville, County Cork
2022.06 - 2023.05
- Multi-site Aftersales Manager across Charleville and Mallow, including CSS-approved Bodyshop.
- Full P&L accountability for Aftersales and Bodyshop operations with multi-million turnover.
- Led 35 staff across two locations.
- Improved CSI and NPS performance through structured leadership and process implementation.
- Strengthened dealer standards, operational controls, and franchise compliance.
- Implemented new operational processes to drive efficiency, accountability and customer satisfaction.
Aftersales / Parts Manager
Mc&S Agri Sales Ltd
Ballincollig/Bandon, County Cork
2014.05 - 2022.06
- Managed multi-million annual sales across two locations.
- Led and developed team of 8 Technicians and 4 Parts Advisors.
- Controlled €2M+ purchasing budget and promotional planning.
- Forecasted labour hours and managed parts inventory exceeding 25,000 SKUs.
- Oversaw workshop invoicing, profitability and performance KPIs.
- Managed full Warranty Department operations including registrations, claims management and compliance with manufacturer standards.
- Identified sales opportunities through warranty data analysis and workshop trends.
- Delivered preventative maintenance campaigns to increase workshop turnover.
- Negotiated with insurance assessors to manage repair claims from assessment to resolution.
- Implemented 5S standards across Aftersales department.
- Recruited and developed technical and parts personnel.
- Reduced purchase costs by 66%
- Increased average parts margin from 28%-42%
Parts Manager
Mc&S Agri Sales Ltd
Ballincollig, Cork
2014.01 - 2022.06
- Managed key trade accounts and strategic customer relationships.
- Monitored daily parts profitability and stock control across two sites.
- Analysed annual customer spend to identify growth and recovery opportunities.
- Designed targeted sales campaigns to reactivate declining or lost accounts.
- Negotiated supplier agreements across EMEIA markets.
- Sourced external OEM suppliers to reduce operational costs and improve margins.
Parts Advisor
Mc&S Agri Sales Ltd
Ballincollig, Cork
2012.05 - 2014.01
- Sold New Holland parts and accessories.
- Prepared customer quotations and managed front counter sales.
- Controlled goods in/out and stock management processes.
- Conducted stock takes and warehouse organisation.
Apprentice Motor Technician
Kevin O’Leary, Bandon
Bandon, Cork
2010.07 - 2012.05
- Carried out servicing and repairs on cars and light commercial vehicles.
- Developed diagnostic capability across automotive systems.
- Completed service documentation to franchise standards including Vehicle Health Checks.
Education
Professional Diploma - Leadership & Management
UCD
Dublin2025
High School Diploma -
Presentation Brothers College
Cork 2004.01 - 2010.01
Skills
- Strategic Leadership & Team Development
- Full P&L Ownership
- Operational Performance Improvement
- Communication & Stakeholder Engagement
- Technical Sales & Aftersales Strategy
- Change Management & Process Implementation
- Audit & Compliance (ISO Standards)
- KPI Analysis & Business Forecasting
- Process improvement strategy
- Client account management
Certification
- Certified Parts Manager – Expert Level (CNH Web University), 2014
- Stock Management & Warehouse Logistics (CNH Web University), 2014
- Parts Selling Techniques (CNH Web University), 2013
- Customer Communication & Relationship Management (CNH Web University), 2014
Accomplishments
- Achieved ISO Accreditation (2023, 2024, 2025) – Johnson & Perrott
- Increased Aftersales business performance by 60% (2023–2025)
- Grew annual throughput from 4,200 visits to 9,200 visits (2023–2026)
- Achieved New Holland ROI Dealer of the Year (2015, 2020, 2022)
- Professional Diploma in Leadership & Management – UCD (2025)
Timeline
Aftersales Manager
Johnson & Perrott Ltd., Mahonpoint Multi-Franchise
2023.05 - Current
Aftersales Manager (Multi-Site)
Cavanaghs of Charleville & Mallow – Ford Franchise
2022.06 - 2023.05
Aftersales / Parts Manager
Mc&S Agri Sales Ltd
2014.05 - 2022.06
Parts Manager
Mc&S Agri Sales Ltd
2014.01 - 2022.06
Parts Advisor
Mc&S Agri Sales Ltd
2012.05 - 2014.01
Apprentice Motor Technician
Kevin O’Leary, Bandon
2010.07 - 2012.05
High School Diploma -
Presentation Brothers College
2004.01 - 2010.01
Professional Diploma - Leadership & Management
UCD