Greg McGrath
Dublin
Summary
Dynamic professional with a proven track record at Emovis, excelling in project management and operational efficiency. Adept at enhancing customer satisfaction through effective communication and conflict resolution. Successfully implemented process improvements that streamlined operations, fostering cross-functional collaboration and driving team performance to achieve business objectives.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Key Stakeholder & Interoperability Manager
Turas Mobility Services
Dublin
12.2021 - Current
- Coordinated team schedules and ensured smooth daily operations.
- Facilitated communication between departments to enhance workflow.
- Supported project planning and execution for departmental initiatives.
- Handled customer inquiries and resolved issues promptly.
- Conducted research to improve operational processes and efficiency.
- Maintained accurate records of daily activities and reports.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Created monthly reports for senior management summarizing operational performance metrics.
- Conducted performance reviews for team members.
- Developed and implemented strategic plans to achieve company objectives.
IMSP Operations Manager
Emovis
Dublin
04.2014 - 12.2021
- Oversaw daily operations to ensure efficient workflow and productivity.
- Implemented process improvements to enhance operational efficiency and effectiveness.
- Coordinated training programs for new staff to ensure compliance and performance standards.
- Developed standard operating procedures to streamline processes and improve consistency.
- Collaborated with cross-functional teams to resolve operational challenges quickly.
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
- Built strong operational teams to meet process and production demands.
- Monitored and improved efficiency of processes, team performance, and customer service.
- Coordinated with other departments including sales, marketing, human resources. to ensure efficient operations.
- Implemented policies and standard operating procedures and managed quality, customer service and logistics.
- Developed and implemented operational procedures to ensure quality standards are met.
Customer Service Representative
Emovis
Dublin
09.2008 - 04.2014
- Assisted customers with inquiries using company-specific knowledge base.
- Resolved complaints by actively listening and providing tailored solutions.
- Coordinated with team members to ensure consistent service delivery.
- Educated customers on products and services to enhance satisfaction.
- Documented customer interactions for future reference and quality control.
- Trained new staff on company policies and customer service standards.
- Collaborated with management to improve service protocols and procedures.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
Education
Some College (No Degree) - Accounting And Finance
Plunket College
DublinSkills
- Project management
- Process improvement
- Customer relationship management
- Operational efficiency
- Cross-functional collaboration
- Conflict resolution
- Effective communication
- Customer service
Certification
- Lean Six Sigma Yellow Belt
- Effective Business communication
Affiliations
- Walking
- Pool
References
References available upon request.
Timeline
Key Stakeholder & Interoperability Manager
Turas Mobility Services
12.2021 - Current
IMSP Operations Manager
Emovis
04.2014 - 12.2021
Customer Service Representative
Emovis
09.2008 - 04.2014
Some College (No Degree) - Accounting And Finance
Plunket College
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