- Reading
- Swimming
- upcycling furniture
Gráinne McCarthy
Ballylinan
Summary
Detail-oriented Customer Service/Accounts Assistant with expertise in customer interactions and data management. Streamlined order processing and invoice entries to enhance operational efficiency. Focused on delivering exceptional service and maintaining strong client relationships.
Overview
19
19
years of professional experience
Work History
Customer Service/Accounts Assistant
Tullys Wholesale Ltd
06.2022 - Current
- Customer Service on phone and in person
- Taking orders and entering on company database
- Answering all emails in a timely manner.
- Answering all customer queries via phone and email.
- Entering invoices and credit notes.
- Entering all purchase invoices.
- Supplier Ordering.
- Sourcing and purchasing products.
- Maintaining vehicle maintenance schedules.
Checkout Operator/Deli Assistant
Dunne Stores Carlow
11.2020 - 10.2021
- Originally hired for busy Christmas period as checkout operator. Then re-hired in February for same position.
- Serving customers in a quick, efficient, and friendly manner.
- Helping and assisting customer when required.
- Handling Cash, operating checkouts.
- Keeping till area clean.
- Stocking shelves when required.
- Transferred to Deli in February 2021.
- Maintaining hot and cold food counters and fish counters.
- Preparing and cooking food on daily basis
- Preparing fresh sandwiches/rolls on customer request.
- Maintaining cleanliness throughout the day.
- Opening and Closing deli on selected days.
- Maintaining proper food hygiene standards.
Santa Elf/Helper
Santa Christmas Experience
12.2019 - 12.2019
- Checking in families and taking details of all children visiting Santa to maximise their experience.
- Taking payments and keeping tills in check.
- Talking and playing with families when the wait was long, to ensure that all families had a great experience and to reduce the boredom for children.
- Accompanying families into the cabin to visit Santa and to help with any anxious or nervous children.
- Printing photos of the experience for the families who requested them.
- Opening and locking up the cabin before and after each day.
Purchasing Administrator
Allwood Architectural Joinery
08.2019 - 11.2019
- Responsible for sourcing and purchasing goods for the manufacture of goods at the best price available.
- Purchasing any spare parts required for machining and organising servicing when required.
- Monitoring employee time clocks and processing hours for pay role.
- Setting up new employees and induction course for health and safety within the company.
- Monitoring staff on the floor to make sure they all had the correct works orders to maximise production levels and that all works orders were completed within the time specified.
- Answering the overflow of phone calls from main reception.
- I sourced new contractors for waste management to include the removal of dangerous and hazardous goods such as glues, paints, recycled and domestic waste.
- Any other ad-hoc duties as required by management.
Customer Service Agent
TM Blinds Ltd
01.2016 - 07.2019
- Working within the in-house call centre
- Taking orders directly via phone and making sure all orders are taking correctly.
- Managing all email orders. Making sure all emails are printed and all orders are processed.
- Processing blind orders on the in-house ordering system (Plato) in a timely and efficient manner to maximise production and all van routes.
- Dealing with customer complaints, queries and quotes.
- Ordering exclusive range of blinds using on-line ordering system in a timely manner.
- Dealing with all production floors to make sure that all customers’ requirements are met within a timely manner.
- Tracking orders for customers using the internal scanning system.
- Taking customer payments over phone.
- Liaising with customers when an out of stock is presented.
- Adhoc duties: Helping with reception when required.
- Helping with accounts with filing and paperwork when required.
Repair Department supervisor
TM Blinds Ltd
01.2016 - 07.2019
- Dealing with all customers repair queries.
- Processing all repair orders on the in-house repair system.
- Liaising with the production floor to make sure all customers repairs are dealt with in a timely manner.
- Quality Control on all production floors to make sure blinds meet customers’ requirements and needs.
- Child Safety monitoring – making sure all blinds meet child safety requirements.
- Collating all customer complaints and reporting same to management on weekly basis.
Service Coordinator
Initial Medical Services (Ireland) Ltd
07.2007 - 10.2015
- Responsible for scheduling service technicians to customer sites daily.
- Point of contact for all customer queries.
- Handle all telephone enquiries promptly.
- Responsible for internal database administration.
- Generate weekly, monthly, or ad hoc reports for customers and for management.
- Completion of legal paperwork on-line in a timely manner to ensure customer collections can be completed.
- Responsible for tracking annual leave and sick days and reporting same to management.
- Responsible for tracking drivers’ licenses & training to make sure all details are kept up to date.
- Responsible for the invoicing of all service collections in a timely manner as set out by customer requirements.
- Supporting management with orders of stock and materials.
- Raising purchase orders for same.
- Sales – Providing Sales assistance to sales rep and completing quotes for customers.
- Training – Providing onsite training for customers in Segregation, Packaging & Transport of Healthcare Risk Waste.
- Responsible for ordering stationery monthly.
- Compiling and completing Annual Environmental Reports for all waste collected.
- Compiling and completing Annual Environmental Reports for all large customers.
- Responsible for filing all driver’s paperwork, time sheets, work sheets, vehicle check sheets etc.
- Processing commission sheets for inter-company sales and providing details to payroll.
- Participating in annual facility compliance audits.
- Notify customers of any changes to the law in regards to waste management.
- Filing of all customers paperwork and contracts.
Education
Computer Applications & Research Skills -
Portlaoise01.2006
Computer Applications &Office Procedures -
Athy01.2003
Higher Certificate in Science Computing -
Carlow IT
01.2002
Skills
- Customer service
- Data entry
- Invoice processing
- Supplier ordering
- Purchase invoicing
- Inventory management
- Database administration
- Order processing
- Payment processing
- Client relationship management
- Time management
- Problem solving
- Attention to detail
- Microsoft Excel
- Invoice generation
- Knowledge of accounting software
- Invoice matching
- Invoice raising and processing
- Credit notes
- Administration duties
- Purchase order management
References
Paud O'Dwyer, Tullys Wholesale Ltd, 086 3410644
Websites, Portfolios and Profiles
linkedin.com/grainnemccarthy
Interests
Timeline
Customer Service/Accounts Assistant
Tullys Wholesale Ltd
06.2022 - Current
Checkout Operator/Deli Assistant
Dunne Stores Carlow
11.2020 - 10.2021
Santa Elf/Helper
Santa Christmas Experience
12.2019 - 12.2019
Purchasing Administrator
Allwood Architectural Joinery
08.2019 - 11.2019
Customer Service Agent
TM Blinds Ltd
01.2016 - 07.2019
Repair Department supervisor
TM Blinds Ltd
01.2016 - 07.2019
Service Coordinator
Initial Medical Services (Ireland) Ltd
07.2007 - 10.2015
Computer Applications & Research Skills -
Computer Applications &Office Procedures -
Higher Certificate in Science Computing -
Carlow IT