Grainne Gillick
Tullamore,Offaly
Summary
Driven Relationship Manager focused on deepening client relationships by providing superior service and support. Outgoing and ambitious professional with 4+ years' experience in the Capital Markets Industry.
Overview
9
9
years of professional experience
5
5
years of post-secondary education
Work History
Relationship Manager
Intertrust a CSC Company
Dublin, Leinster
03.2022 - Current
- Manages long-term customer relationships to increase revenue. Maintained and grows existing and new client relationships
- Manages all company secretarial obligations for client portfolios
- Attends board meetings and prepares boardpacks and minutes where required
- Handles transactions of client entities including the onboarding, transaction management and liquidation
- Drafts standard agreements and ancillary documents under guidance
- Communicates with clients, internal and external parties concerned on the client portfolio
- Promotes client service culture by providing timely responses to client queries, complaints and queries from internal and external parties
- Ensures client portfolios adhere to regulations that are relevant
- Responsible for client billing and invoicing
- Coaches junior team members where required
- Oversees execution of transaction documents by junior members of the team
Assistant Relationship Manager
Intertrust a CSC Company
Dublin, Leinster
03.2020 - 02.2022
- Manages long-term customer relationships to increase revenue. Maintained and grows existing and new client relationships
- Manages all company secretarial obligations for client portfolios
- Attends board meetings and prepares boardpacks and minutes where required
- Handles transactions of client entities including the onboarding, transaction management and liquidation
- Drafts standard agreements and ancillary documents under guidance
- Communicates with clients, internal and external parties concerned on the client portfolio
- Promotes client service culture by providing timely responses to client queries, complaints and queries from internal and external parties
- Ensures client portfolios adhere to regulations that are relevant
- Responsible for client billing and invoicing
Administrator
Intertrust a CSC Company
Dublin, Leinster
01.2019 - 02.2020
- Manages all company secretarial obligations for client portfolios
- Attends board meetings and prepares boardpacks and minutes where required
- Supported the Relationship Manager with transactions of client entities including the onboarding, transaction management and liquidation
- Handled all administration tasks and attended to post for client portfolio
- Communicates with clients, internal and external parties concerned on the client portfolio
- Promotes client service culture by providing timely responses to client queries, complaints and queries from internal and external parties
- Ensures client portfolios adhere to regulations that are relevant
Counter Staff Member
PJ Grennan's Quality Foods
05.2014 - 11.2018
- Weekend and seasonal work during my time in University. Full-time May 2017 to Nov 2018
- Served Customers on the Deli and Butcher counters and worked on the till and dealing with money when required
- Worked on the administration and office job side to deal with the suppliers, monies and other administrative duties in 2018.
- Met agreed count timeframes for excellent customer satisfaction.
- Maintained excellent client satisfaction by providing professional, courteous customer service.
- Maintained and recorded gift certificate documentation for accurate financial records.
- Processed sales, exchange and refund transactions efficiently to reduce customer waiting times.
- Processed cash, cheque, credit and debit payments accurately and efficiently, minimising till discrepancies.
- Offered exceptional customer service with strong product knowledge.
Education
Postgraduate Diploma - Management and Corporate Governance
University of Ulster
Dublin 12.2020 - 12.2022
Bachelor of Law ,LL.B - Law
National University Ireland, Galway
Galway, County Galway 09.2016 - 05.2017
Bachelor Degree - Classics and Legal Studies
National University of Ireland, Galway
Galway, County Galway 09.2013 - 05.2016
Leaving Certificate -
Sacred Heart School
Tullamore, County Offaly 04.2001 - /2013
Skills
- Leadership skills
- Facilitation skills
- Communication skills
- Active listening skills
- Organisational and teamwork skills
- Computer literate in Microsoft Office
- Administration skills
Interests
- Keeping fit
- Travel
- History
- Music
Accomplishments
- ICSA qualified
- Member of Chartered Governance Institute UK & Ireland
Timeline
Relationship Manager
Intertrust a CSC Company
03.2022 - Current
Postgraduate Diploma - Management and Corporate Governance
University of Ulster
12.2020 - 12.2022
Assistant Relationship Manager
Intertrust a CSC Company
03.2020 - 02.2022
Administrator
Intertrust a CSC Company
01.2019 - 02.2020
Bachelor of Law ,LL.B - Law
National University Ireland, Galway
09.2016 - 05.2017
Counter Staff Member
PJ Grennan's Quality Foods
05.2014 - 11.2018
Bachelor Degree - Classics and Legal Studies
National University of Ireland, Galway
09.2013 - 05.2016
Leaving Certificate -
Sacred Heart School
04.2001 - /2013
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