Driven Relationship Manager focused on deepening client relationships by providing superior service and support. Outgoing and ambitious professional with 4+ years' experience in the Capital Markets Industry.
Overview
9
9
years of professional experience
5
5
years of post-secondary education
Work History
Relationship Manager
Intertrust a CSC Company
Dublin, Leinster
2022.03 - Current
Manages long-term customer relationships to increase revenue. Maintained and grows existing and new client relationships
Manages all company secretarial obligations for client portfolios
Attends board meetings and prepares boardpacks and minutes where required
Handles transactions of client entities including the onboarding, transaction management and liquidation
Drafts standard agreements and ancillary documents under guidance
Communicates with clients, internal and external parties concerned on the client portfolio
Promotes client service culture by providing timely responses to client queries, complaints and queries from internal and external parties
Ensures client portfolios adhere to regulations that are relevant
Responsible for client billing and invoicing
Coaches junior team members where required
Oversees execution of transaction documents by junior members of the team
Assistant Relationship Manager
Intertrust a CSC Company
Dublin, Leinster
2020.03 - 2022.02
Manages long-term customer relationships to increase revenue. Maintained and grows existing and new client relationships
Manages all company secretarial obligations for client portfolios
Attends board meetings and prepares boardpacks and minutes where required
Handles transactions of client entities including the onboarding, transaction management and liquidation
Drafts standard agreements and ancillary documents under guidance
Communicates with clients, internal and external parties concerned on the client portfolio
Promotes client service culture by providing timely responses to client queries, complaints and queries from internal and external parties
Ensures client portfolios adhere to regulations that are relevant
Responsible for client billing and invoicing
Administrator
Intertrust a CSC Company
Dublin, Leinster
2019.01 - 2020.02
Manages all company secretarial obligations for client portfolios
Attends board meetings and prepares boardpacks and minutes where required
Supported the Relationship Manager with transactions of client entities including the onboarding, transaction management and liquidation
Handled all administration tasks and attended to post for client portfolio
Communicates with clients, internal and external parties concerned on the client portfolio
Promotes client service culture by providing timely responses to client queries, complaints and queries from internal and external parties
Ensures client portfolios adhere to regulations that are relevant
Counter Staff Member
PJ Grennan's Quality Foods
2014.05 - 2018.11
Weekend and seasonal work during my time in University. Full-time May 2017 to Nov 2018
Served Customers on the Deli and Butcher counters and worked on the till and dealing with money when required
Worked on the administration and office job side to deal with the suppliers, monies and other administrative duties in 2018.
Met agreed count timeframes for excellent customer satisfaction.
Maintained excellent client satisfaction by providing professional, courteous customer service.
Maintained and recorded gift certificate documentation for accurate financial records.
Processed sales, exchange and refund transactions efficiently to reduce customer waiting times.
Processed cash, cheque, credit and debit payments accurately and efficiently, minimising till discrepancies.
Offered exceptional customer service with strong product knowledge.
Education
Postgraduate Diploma - Management and Corporate Governance
University of Ulster
Dublin
2020.12 - 2022.12
Bachelor of Law ,LL.B - Law
National University Ireland, Galway
Galway, County Galway
2016.09 - 2017.05
Bachelor Degree - Classics and Legal Studies
National University of Ireland, Galway
Galway, County Galway
2013.09 - 2016.05
Leaving Certificate -
Sacred Heart School
Tullamore, County Offaly
2001.04 - /2013
Skills
Leadership skills
Facilitation skills
Communication skills
Active listening skills
Organisational and teamwork skills
Computer literate in Microsoft Office
Administration skills
Interests
Keeping fit
Travel
History
Music
Accomplishments
ICSA qualified
Member of Chartered Governance Institute UK & Ireland
Timeline
Relationship Manager
Intertrust a CSC Company
2022.03 - Current
Postgraduate Diploma - Management and Corporate Governance
University of Ulster
2020.12 - 2022.12
Assistant Relationship Manager
Intertrust a CSC Company
2020.03 - 2022.02
Administrator
Intertrust a CSC Company
2019.01 - 2020.02
Bachelor of Law ,LL.B - Law
National University Ireland, Galway
2016.09 - 2017.05
Counter Staff Member
PJ Grennan's Quality Foods
2014.05 - 2018.11
Bachelor Degree - Classics and Legal Studies
National University of Ireland, Galway
2013.09 - 2016.05
Leaving Certificate -
Sacred Heart School
2001.04 - /2013
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