Grace Walsh
Galway,Ireland
Summary
Dedicated individual with experience in customer service and guest relations, recognised for clear and confident communication and a calm demeanour under pressure. Demonstrates exceptional attention to detail, organisation, and adaptability in fast-paced, multicultural environments. Collaborative team player with excellent grooming standards and a commitment to delivering high-quality service.
Overview
7
7
years of professional experience
5
5
years of post-secondary education
Work History
Microbiologist
Complete Laboratory Solutions
Galway, Ireland
06.2024 - 02.2025
- Performed precise laboratory testing and quality control procedures while adhering to strict safety and compliance standards.
- Collaborated closely with a team in a fast-paced, accuracy-driven environment.
- Developed strong attention to detail, organisation, and consistency under pressure.
Retail assistant
Toy Corner
Galway, Ireland
05.2021 - 08.2023
- Delivered warm, attentive service to families and children in a fast-paced retail setting.
- Handled online orders, social media, and solo store operations with confidence and professionalism.
- Known for patience, problem-solving, and creating a personalised, engaging customer experience.
Receptionist
Bon Secours Hospital
Galway, Ireladn
10.2021 - 07.2022
- Front-facing role managing patient check-ins with professionalism, empathy, and discretion.
- Communicated calmly in high-pressure situations, ensuring clarity and comfort for all patients.
- Maintained a welcoming, supportive environment while handling sensitive information with care.
Waitress & Bar Staff
Massimo's Bar
Galway, Ireland
06.2021 - 10.2021
- Delivered friendly, high-energy bar and table service in a busy, fast-paced setting.
- Maintained excellent customer rapport while managing multiple orders under pressure.
- Ensured guest satisfaction through clear communication, speed, and a warm, approachable attitude.
Food & beverage assistant
Glenlo Abbey Hotel
Galway, Ireland
06.2020 - 12.2020
- Delivered professional, attentive service in a luxury 5-star hospitality environment.
- Maintained high standards of personal presentation and service etiquette at all times.
- Served afternoon tea and à la carte meals to high-profile and VIP guests with discretion and care.
- Adapted quickly to fast-paced service while ensuring a calm, elegant atmosphere for guests.
Tour Guide & Sales Assistant
Connemara Marble
Galway, Ireland
04.2019 - 10.2019
- Delivered guided tours to international guests, sharing the heritage and craftsmanship of Connemara marble.
- Developed confident public speaking skills and adapted messaging for different audiences.
- Supported sales floor by assisting customers and managing point-of-sale transactions with warmth and professionalism.
Sales Assistant
Celtic Crystal
Galway, Ireland
04.2018 - 09.2018
- Assisted international customers in a tourism-based retail setting with product knowledge and warm service.
- Maintained polished store presentation and supported point-of-sale transactions.
Education
Bachelor of Science - Microbiology
University of Galway, Ireland
Galway 09.2019 - 06.2024
Skills
- Strong customer service and guest relations
- Clear, confident communication
- Calm and professional under pressure
- High attention to detail and organisation
- Team-oriented and collaborative mindset
- Excellent grooming and personal presentation
- Adaptable in fast-paced, multicultural environments
Affiliations
- Irish dancing and ballet (All-Ireland competitor, Grade 4 Russian Syllabus)
- Piano (Grade 8 – London College of Music)
- Speech & drama (Intermediate 2 – LAMDA)
- Travel, wellness, and personal development
Languages
English
Fluent
Timeline
Microbiologist
Complete Laboratory Solutions
06.2024 - 02.2025
Receptionist
Bon Secours Hospital
10.2021 - 07.2022
Waitress & Bar Staff
Massimo's Bar
06.2021 - 10.2021
Retail assistant
Toy Corner
05.2021 - 08.2023
Food & beverage assistant
Glenlo Abbey Hotel
06.2020 - 12.2020
Bachelor of Science - Microbiology
University of Galway, Ireland
09.2019 - 06.2024
Tour Guide & Sales Assistant
Connemara Marble
04.2019 - 10.2019
Sales Assistant
Celtic Crystal
04.2018 - 09.2018
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