Grace O'Shea
Dublin
Summary
Dynamic and results-driven professional with a proven track record in hospitality, catering, and retail sales. I have strong customer service and communication skills, and I enjoy working as part of a team. Committed to delivering outstanding results in fast-paced settings.
Overview
3
3
years of professional experience
Work History
Shift Supervisor
Roosters Piri Piri Restaurant
Dublin
08.2023 - Current
- Manage weekly scheduling of shifts, and on-the-job training for new staff members.
- Responsible for shift cash handling duties, balancing registers, and opening and closing duties.
- Strong communication skills and a high standard of service to ensure a positive customer experience.
Sales Assistant
Clarkes Shoe Store
Dublin
08.2022 - 06.2023
- Customer Assistance: Informed customers about promotions while understanding their specific needs.
- Point of Sale Transactions: Processed customer purchases accurately and efficiently.
- Consistently overachieved monthly sales targets.
Restaurant Hostess
Jamie Oliver’s Italian Restaurant
Dublin
07.2022 - 08.2022
- Greet and seat customers.
- Customer Service: I assisted customers with inquiries, provided information, and addressed any concerns where required.
Education
BBA - Business & Law
University College Dublin
Dublin, IrelandSkills
- Positive attitude
- Effective communication
- Customer service excellence
- Time management
- Team collaboration
- Problem solving
Affiliations
- Horse Riding: Show jumping in Ireland, at Carrickmines Equestrian Centre, and Bray Hunt Pony Club
- PADI certified open water diver
- International travel: US, Australia, and Europe
- Exercise: running and gym
References
References available upon request.
Timeline
Shift Supervisor
Roosters Piri Piri Restaurant
08.2023 - Current
Sales Assistant
Clarkes Shoe Store
08.2022 - 06.2023
Restaurant Hostess
Jamie Oliver’s Italian Restaurant
07.2022 - 08.2022
BBA - Business & Law
University College Dublin
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