Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Hi, I’m
GRACE KANYIRI
Melbourne
Summary
Overview
2
years of professional experience
Work History
LIBRA CARE PTY LTD
TEAM LEADER/Coordinator
04.2024 - Current
Job overview
- Led and supervised a team of support workers, providing guidance, training, and performance evaluations to ensure the delivery of high-quality, person-centered care to individuals with disabilities.
- Developed and implemented individualized care plans, regularly reviewing client progress and adjusting plans as needed to meet their evolving needs.
- Participated in cross-functional meetings with various care teams (e.g., healthcare professionals, family members, and community services) to assess and discuss client progress, identify challenges, and coordinate services.
- Advocated for the rights and well-being of clients, ensuring access to appropriate resources, services, and support to enhance their quality of life.
- Managed client care documentation and maintained accurate records of assessments, progress reports, and incidents in compliance with regulatory standards.
- Promoted client independence through skill-building initiatives and encouraged active community participation to foster inclusion.
- Organized meetings and appointments for participants.
Infinity Disability Services
Disability Support Worker
05.2024 - 12.2024
Job overview
- Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
- Drove clients safely to social activities and appointments.
- Kept accurate records for client files and handled related paperwork.
- Maintained detailed records of patient progress, documentation of services and case notes.
- Developed strong interpersonal relationships with clients, earning their trust and respect through consistent empathy and understanding.
- Supported clients in maintaining a clean living space by assisting with household tasks such as laundry, meal preparation, and general tidying.
LuddaCare Pty Ltd
Disability Support Worker
08.2023 - 01.2024
Job overview
- Drove clients safely to social activities and appointments.
- supported client through palliative care at the hospital
- Developed strong interpersonal relationships with clients, earning their trust and respect through consistent empathy and understanding.
- Supported clients in maintaining a clean living space by assisting with household tasks such as laundry, meal preparation, and general tidying.
- Kept detailed daily logs with care actions, patient behaviors, and incidents.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
Able Life Services
Disability Support Worker
06.2023 - 01.2024
Job overview
- Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
- Drove clients safely to social activities and appointments.
- Developed strong interpersonal relationships with clients, earning their trust and respect through consistent empathy and understanding.
- Supported clients in maintaining a clean living space by assisting with household tasks such as laundry, meal preparation, and general tidying.
Education
Unity College of ProfessionalsKenya
Diploma in Early Childhood Education from Education
11.2014
University Overview
Nile Road Secondary\Kenya
High School Diploma
12.2012
University Overview
Skills
-Active listening
-Communication
-Computer skills
-Customer service
-Interpersonal skills
-Leadership
-Time management
-Residential and Commercial Maintenance
Timeline
Disability Support Worker
Infinity Disability Services
05.2024 - 12.2024
TEAM LEADER/Coordinator
LIBRA CARE PTY LTD
04.2024 - Current
Disability Support Worker
LuddaCare Pty Ltd
08.2023 - 01.2024
Disability Support Worker
Able Life Services
06.2023 - 01.2024
Unity College of Professionals
Diploma in Early Childhood Education from Education
Nile Road Secondary
High School Diploma
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