Grace Godwill
Dublin
Summary
Dedicated customer service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Diligent customer service professionals are successful at satisfying different types of customers with creative and knowledgeable solutions. Leads teams of customer service-focused professionals to improve customer ratings, reduce complaints, and increase business.
Overview
3
3
years of professional experience
Work History
Customer Service Officer
Healthcare Assistant
04.2023 - 04.2024
- Assisted nurses in administering medications, monitoring vital signs, and documenting patient progress for better treatment outcomes.
- Maintained a clean and safe environment for patients by adhering to infection control protocols and performing routine sanitation tasks.
- Collaborated with interdisciplinary teams of healthcare professionals to develop individualized care plans for optimal patient outcomes.
- Supported patients'' nutritional needs through meal preparation, feeding assistance, and dietary monitoring, promoting overall health.
Intern
02.2021 - 11.2023
- Utilized strong communication abilities during presentations, which led to increased understanding among colleagues.
- Contributed to a positive team environment by collaborating with fellow interns on group projects and presentations.
- Provided exceptional customer service by promptly addressing inquiries, ensuring a high level of satisfaction among clientele.
- Interacted with customers by phone, email, or in-person to provide information.
Volunteer
01.2021 - 02.2023
- Assisted with special events and programs.
- Completed daily domestic tasks in shelters and group homes to assist people in need.
- Took an active role in the patient and family planning process, detailing instructions and responding appropriately and effectively to questions and concerns.
Education
Associate of Science - Health And Fitness
Leaving Certificate in Health Promotion Saimet Col
South Africa01.2022
Skills
- Call Documentation
- Call center experience
- Delivery Tracking
- Payment Processing
- Logistics Coordination
Timeline
Healthcare Assistant
04.2023 - 04.2024
Intern
02.2021 - 11.2023
Volunteer
01.2021 - 02.2023
Customer Service Officer
Associate of Science - Health And Fitness
Leaving Certificate in Health Promotion Saimet Col
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