Grace Duffy
Glencairn Grange Rd., Rathfarnham
Summary
Driven and personable second-year university student with exceptional people skills, a proven ability to excel in busy environments, and a reputation for delivering outstanding customer service with enthusiasm and professionalism.
Overview
3
3
years of professional experience
Work History
Administrative Assistant
Explorium National Sports Science Centre
Blackglen Road Sandyford Dublin 18
03.2026 - 09.2026
- Managed ticket sales, admissions and customer enquiries.
- Updated and maintained accurate customer records.
- Responded to email and telephone enquiries and resolved customer issues.
- Coordinated group, school and event bookings.
- Scheduled and confirmed tours, camps and birthday parties.
- Liaised with internal teams to arrange facility, maintenance and catering requests.
- Delivered excellent customer service in a busy reception environment.
- Processed bookings and payments accurately and efficiently.
Administrative Assistant
Tuthills Newsagent
Dundrum Towncentre Dublin 14
09.2025 - 02.2026
- Worked regular shift patterns, often taking on full-time hours during busy periods, holidays and staff shortages.
- Handled a large number of National Lottery transactions accurately and efficiently.
- Carried out daily tasks as directed by management to keep the shop clean, organised and ready for customers.
- Built good relationships with regular customers and suppliers through friendly, consistent communication.
- Took in deliveries, unpacked stock and got items ready for the shop floor or storage straight away.
- Trusted with key-holding duties, regularly opening and closing the shop and managing security for both the store and the outdoor kiosk in Dundrum.
- Processed all types of payments, including cash, card, mobile and gift vouchers.
- Kept shelves clean, tidy and well-stocked throughout the day.
- Dealt with customer complaints calmly and professionally, always aiming to resolve issues fairly.
Student Ambassador
Hot Press Magazine
05.2026 - Current
- Campus Promotion: Marketing Hot Press events across UCD and social media platforms, connecting with student unions and peers.
- Event Support: Represent Hot Press at campus events, live concerts, and music festivals all around Ireland.
Receptionist/Pool Attendant
Water Babies Ireland: Butterfield Wellness Centre
Rathfarnham
04.2023 - 01.2025
- Key holder responsible for opening and closing the pool and keeping everything running smoothly.
- Welcomed parents and babies with a friendly, reassuring approach, helping create a relaxed, enjoyable atmosphere for classes.
- Checked in families on arrival, confirmed details and payments, and recorded class attendance.
- Handled phone enquiries about class times, availability and general pool information.
- Kept the pool and surrounding areas clean, tidy and safe throughout each shift.
- Handled a large number of credit card payments and billing transactions for classes and products for sale.
- Tested and adjusted water temperature and chemical levels to ensure a comfortable and safe environment for babies.
- Monitored the pool area, making sure equipment was set up correctly and spotting any issues early.
- Supported swim instructors by preparing equipment and helping parents get settled before classes.
- Responded to any concerns from parents calmly and professionally.
Photographer & Videographer
Lab 54 Nationwide
09.2025 - 01.2026
- Created and captured promotional photography for social media platforms, including TikTok, Instagram and Facebook, while covering live events and showcasing venues, DJs and performances.
Transition Year Media Week Participant
Bauer Media Audio Ireland
Dublin
04.2023 - 05.2023
- Gained hands-on broadcasting experience across Today FM, Newstalk, SPIN, 98FM, Off The Ball and Audio X, developing skills in content planning, production and delivery while conducting live public interviews, recording and editing audio for radio and digital platforms, and producing and contributing to Teen Talk.
Education
B.A. Joint Honours - English & Music
University College Dublin
09-2026
Leaving Certificate -
Loreto Highschool Beaufort
Rathfarnham Dublin 14 01-2025
Skills
- Photographic Model for Stills, Videos and Background for TV Commercials with Fraser Model & Actors Irelands Talent & Casting Agency
- Voluntary Worker at Ireland Fashion Week 2026
- Excellent customer service and communication skills
- Brand awareness and understanding
- Hardworking, friendly and outgoing
- Customer relations and effective team player
- Brand representation and content creator
- Radio & DJ programming skills
- Activities include outdoor swimming, surfing, hockey and boxing
- Member of UCD DJ Society & Surf Society
References
References available on request.
Timeline
Student Ambassador
Hot Press Magazine
05.2026 - Current
Administrative Assistant
Explorium National Sports Science Centre
03.2026 - 09.2026
Administrative Assistant
Tuthills Newsagent
09.2025 - 02.2026
Photographer & Videographer
Lab 54 Nationwide
09.2025 - 01.2026
Receptionist/Pool Attendant
Water Babies Ireland: Butterfield Wellness Centre
04.2023 - 01.2025
Transition Year Media Week Participant
Bauer Media Audio Ireland
04.2023 - 05.2023
B.A. Joint Honours - English & Music
University College Dublin
Leaving Certificate -
Loreto Highschool Beaufort