Gorana Majstorovic

• Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
• Maintained personnel records and updated internal databases to support document management.
• Served as a liaison between departments, fostering open communication channels that improved overall organizational function.
• Improved employee productivity with effective time management strategies for daily tasks.
• Provided exceptional customer service to both internal and external stakeholders through prompt response times and thorough issue resolution efforts.
• Facilitated communication between departments, ensuring smooth operation and timely completion of projects.
• Evaluated customer needs and feedback to drive product and service improvements.
• Generated reports detailing findings and recommendations.
• Collection of payments
• Providing Quotes to Sales Department
• Liaise with subcontractors and partner's with surveys and quotations

• Ensuring that field resource receive tasks and completing them in a timely manner
• Maintaining productivity by assigning proper a mount of work to field resource
• Supervising the provided documentation on Fleetmatics and Simply Workflow.
• Return all green RGI certs to RGI
• Assisting in all other aspects of the business as required by the SMTL

• Data entry of the certificates

• Processing payments over the phone

• System updating with the new IDs of the engineers

• Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
• Established open and professional relationships with team members to achieve quick resolutions for various issues.
• Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
• Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
• Managed conflict resolution among team members, fostering a positive and collaborative work environment.
• Assisted in recruitment to build team of top performers.
• Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
• Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
• Streamlined workflows for increased efficiency, reducing turnaround times for critical tasks.
• Ensuring that field resources receive tasks and complete them in a timely manner.
• Maintaining productivity by assigning an appropriate amount of work to field resources.
• Overseeing the provided documentation on Fleetmatics and Simply Workflow.Fleetmatics and Simply Workflow
• Issuing invoices to clients for completed tasks and verifying the necessary documentation.
• Return all green RGI certs to RGI.
• Assisting in all other aspects of the business as required by the SMTL.
• In charge of recruiting and training the staff.
• Yearly appraisal on staff performances/attendance/holidays
• Resolving all client’s complaints in a professional manner whilst prioritizing client’s

• Conducting thorough screening of all visitors
• Administering customer transactions: checks, bank statements, student accounts cheques, bank statements, student accounts.
• Managing incoming and outgoing calls.
• Footfall System.
• Invoice processing.
• Filing and archiving data.

• Delivering individual performance based on metrics and related targets

• Customer service

• Providing support to partners by managing their accounts

• Invoice and payment transactions, online banking

• Proficiency in Microsoft Office suite, Cisco, TED executive desktop