Summary
Overview
Work History
Education
Skills
Languages
Timeline
Work Preference
Generic
Goran Uremovic

Goran Uremovic

Ballsbridge / Dublin

Summary

Friendly Technical Support Representative keen to help customers maximize product impact and usability. Amiably replies to all customer queries and consistently resolves client issues. Committed to improving user satisfaction numbers and supporting return patronage across all supported products.

Overview

10
10
years of professional experience

Work History

IT Technician

Pembr
04.2024 - Current
  • Developed and implemented preventive maintenance procedures.
  • Reduced system downtime by proactively monitoring and addressing potential issues in a timely manner.
  • Conducted regular preventive maintenance on hardware equipment, prolonging lifespan while minimizing unexpected failures.
  • Enhanced user experience with thorough troubleshooting and resolution of hardware and software problems.
  • Established, repaired and optimized networks by installing wiring, cabling and devices.
  • Corrected connectivity faults to restore user access to local networks, cloud-based storage and public web.
  • Delivered end-user training on various IT tools and platforms, promoting self-sufficiency among staff members.
  • Generated reports to track performance and analyze trends.
  • Managed system-wide operating system and software deployments as well as related software upgrade problems.
  • Configured systems according to prescribed software and hardware frameworks.
  • Installed, configured and maintained computer systems and network connections.
  • Monitored system performance to identify potential issues.
  • Configured hardware, devices, and software to set up work stations for employees.
  • Set up PCs, projectors, and microphones for use in video conferencing rooms.
  • Contributed ideas for process improvement during team meetings, leading to more efficient workflows within the department.
  • Monitored server room, wireless network and other server infrastructure, keeping systems running smoothly.
  • Managed inventory of hardware and software assets, ensuring proper allocation and maintenance throughout their lifecycle.
  • Diagnosed and troubleshot hardware, software and network issues.
  • Provided remote technical support, resolving issues quickly without requiring onsite visits whenever possible.
  • Offered assistance in implementing and developing training programs.

Computer Helpdesk Technician

Meta (Facebook)
07.2019 - 04.2024
  • Provided support in troubleshooting badge reader issues and resolving technical problems.
  • Analyzed system risk to identify and implement appropriate security countermeasures.
  • Installed, configured, maintained and troubleshot hardware, software and peripherals.
  • Troubleshot hardware issues and worked with service providers to facilitate repairs for end users.
  • Maintained up-to-date case documentation for future reference.
  • Monitored system performance to ensure optimal operations and identified potential issues.
  • Set up user accounts, permissions and passwords and defined network policies and procedures.
  • Setup audio-visual systems for conferences and events in accordance with customer specifications.
  • Managed inventory of spare parts and supplies necessary for repairs and maintenance of AV equipment.
  • Managed network upgrades, migrations, and expansions while minimizing disruptions to daily operations.
  • Supported users in setup and configuration of wireless bridge networks.
  • Established, repaired and optimized networks by installing wiring, cabling and devices.
  • Provided remote technical support, resolving issues quickly without requiring onsite visits whenever possible.

Bar Manager

The Clarence Hotel
08.2016 - 07.2019
  • Managed bar staff, trained new hires, and implemented disciplinary procedures when necessary.
  • Monitored the performance of bartenders to ensure that all customers received prompt service in a courteous manner.
  • Negotiated purchase agreements with vendors to obtain best pricing on supplies.
  • Managed day-to-day operations including opening and closing duties, scheduling shifts for employees, cash handling procedures and payroll processing.
  • Mitigated health risks and reduced safety hazards by creating cleaning schedules, restocking items and sanitizing equipment.
  • Mentored and trained staff members to ensure exceptional customer service standards.
  • Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
  • Maintained high standards of customer service by staying up to date on bar and menu options and providing effective food recommendations for guests.
  • Recruited, hired and trained staff on bar practices, customer service standards, and productivity strategies, providing [Number]% improvement over prior onboarding process.
  • Implemented cost control measures to maximize profit margins without compromising on quality or service levels.

Project Supervisor

T-mobile
07.2014 - 06.2016
  • Develop and implement project work plans and review as appropriate to meet changing needs and Identify construction issues to be resolved through site surveys for potential locations.
  • Configured VoIP phones for customers on the company's private branch exchange.
  • Assisted with training users in the use of various telecommunication devices and applications.
  • Provided remote support to end-users experiencing difficulties with their phone system.
  • Provided status updates for projects, delivering information to all stakeholders.
  • Trained employees in safety procedures and protocols as directed by company regulations.
  • Managed budgets, resources, and timelines for multiple simultaneous projects, ensuring maximum efficiency.
  • Collaborated with cross-functional teams to achieve optimal results in a fast-paced environment.
  • Communicated deadline updates, outlined action items and offered targeted solutions to team members.
  • Made information about projects, corporate strategies and upcoming projects available to stakeholders in quarterly newsletter.
  • Cultivated a positive work environment that fostered teamwork, creativity, and productivity among all team members.
  • Updated customers and senior leaders on progress and roadblocks.

Education

Certification -

CompTIA A+ Certification (220-1001)
06-2023

Certification -

First Aid / Medicore
11-2021

Certification -

Personal Trainer, Image & Fitness Training
10-2018

Agricultural Collage
06-2013

COMPTIA A+ Core 1 & Core 2 - IT

UCD Professional Academy
Dublin
09.2024 - Current

Skills

  • Technical Support
  • Administrative Support
  • Customer Service
  • Multi-Task Management
  • Problem-solving abilities
  • Customer Relations
  • Hardware Installation
  • Network Troubleshooting
  • Desktop Technical Support
  • Network Maintenance
  • System Administration
  • IT Documentation
  • Mobile Device Management
  • Help Desk Management
  • User Training
  • Problem-Solving
  • Technical Troubleshooting
  • Teamwork and Collaboration
  • Microsoft Windows and Office
  • Hardware and Software Repair
  • Computer Diagnostics

Languages

Croatian
First Language

Timeline

COMPTIA A+ Core 1 & Core 2 - IT

UCD Professional Academy
09.2024 - Current

IT Technician

Pembr
04.2024 - Current

Computer Helpdesk Technician

Meta (Facebook)
07.2019 - 04.2024

Bar Manager

The Clarence Hotel
08.2016 - 07.2019

Project Supervisor

T-mobile
07.2014 - 06.2016

Certification -

CompTIA A+ Certification (220-1001)

Certification -

First Aid / Medicore

Certification -

Personal Trainer, Image & Fitness Training

Agricultural Collage

Work Preference

Work Type

Full Time

Work Location

On-SiteRemoteHybrid

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Goran Uremovic