Goran Uremovic
Ballsbridge / Dublin
Summary
Friendly Technical Support Representative keen to help customers maximize product impact and usability. Amiably replies to all customer queries and consistently resolves client issues. Committed to improving user satisfaction numbers and supporting return patronage across all supported products.
Overview
10
10
years of professional experience
Work History
Badging Officer & Helpdesk Technician
Meta (Facebook)
Dublin, Ireland
07.2019 - Current
- Performed data entry for employee badging requests into the system.
- Provided support in troubleshooting badge reader issues and resolving technical problems.
- Analyzed system risk to identify and implement appropriate security countermeasures.
- Installed, configured, maintained and troubleshot hardware, software and peripherals.
- Troubleshot hardware issues and worked with service providers to facilitate repairs for end users.
- Maintained up-to-date case documentation for future reference.
- Monitored system performance to ensure optimal operations and identified potential issues.
- Set up user accounts, permissions and passwords and defined network policies and procedures.
- Setup audio-visual systems for conferences and events in accordance with customer specifications.
- Managed inventory of spare parts and supplies necessary for repairs and maintenance of AV equipment.
Bar Manager
The Clarence Hotel
Dublin, Ireland
08.2016 - 07.2019
- Managed bar staff, trained new hires, and implemented disciplinary procedures when necessary.
- Monitored the performance of bartenders to ensure that all customers received prompt service in a courteous manner.
- Negotiated purchase agreements with vendors to obtain best pricing on supplies.
- Managed day-to-day operations including opening and closing duties, scheduling shifts for employees, cash handling procedures and payroll processing.
- Mitigated health risks and reduced safety hazards by creating cleaning schedules, restocking items and sanitizing equipment.
Project Supervisor
T-mobile
Zagreb, Croatia
07.2014 - 06.2016
- Develop and implement project work plans and review as appropriate to meet changing needs and requirements. - Identify construction issues to be resolved through site surveys for potential locations. - Convey and assist in negotiating with public and private providers of power sources. - Conduct onsite visits and coordinate with construction crew and operations personnel continuously. - Develop, maintain and improve any business relationships vital to division success. - Conduct quality control for work performed by independent contractors. - Evaluate project and recommend report to identify issues and opportunities to improve performance going forward. - Interact clearly, constructively and positively with all organizational departments to ensure projects are completed effectively and with minimal disruption to planned events. - Customer-focused Project Supervisor with a passion for exceeding sales targets and delivering exceptional service
- Configured VoIP phones for customers on the company's private branch exchange.
- Assisted with training users in the use of various telecommunication devices and applications.
- Provided remote support to end-users experiencing difficulties with their phone system.
Education
Certification -
CompTIA A+ Certification (220-1001)
Udemy06-2023
Certification -
First Aid / Medicore
Dublin / Ireland11-2021
Certification -
Personal Trainer, Image & Fitness Training
Dublin / Ireland10-2018
Agricultural Collage
Zagreb / Croatia06-2013
Skills
- Technical Support
- Administrative Support
- Customer Service
- Multi-Task Management
- Problem-solving abilities
- Customer Relations
Languages
Croatian
First Language
Hobbies
I lead a healthy lifestyle that heavily involves staying active by means of mountain biking and going to the GYM regularly.
I take pride in my nutritional health and also have fascination with making my own music.
References
References available upon request.
Timeline
Badging Officer & Helpdesk Technician
Meta (Facebook)
07.2019 - Current
Bar Manager
The Clarence Hotel
08.2016 - 07.2019
Project Supervisor
T-mobile
07.2014 - 06.2016
Certification -
CompTIA A+ Certification (220-1001)
Certification -
First Aid / Medicore
Certification -
Personal Trainer, Image & Fitness Training
Agricultural Collage
Similar Profiles
KAI TURNER-VICKERSKAI TURNER-VICKERS
Administrative Specialist at Meta (Facebook)Administrative Specialist at Meta (Facebook)
Maria BatistaMaria Batista
Prep Cook at Flagship Facility Services Inc.- Meta (Facebook)Prep Cook at Flagship Facility Services Inc.- Meta (Facebook)
Antonino DilluvioAntonino Dilluvio
Facilities/Culinary/Security Project Coordinator at Milestone Technologies @ Meta/FacebookFacilities/Culinary/Security Project Coordinator at Milestone Technologies @ Meta/Facebook