Gloria Germann
Summary
Dynamic and client-focused professional with a history of enhancing customer experiences at Midwest Disability. Excelled in client screening and maintaining meticulous records, demonstrating a blend of interpersonal communication and Microsoft Office proficiency. Proven track record in team collaboration and leveraging customer service skills to meet diverse client needs.
Overview
6
6
years of professional experience
Work History
Restaurant Hostess
Acapulco
- Conversed with members and guests in outgoing and friendly manner.
- Demonstrated excellent customer service skills to ensure a pleasant dining experience.
- Escorted guests to proper tables or offered open seating options in bar and patio areas.
- Managed telephone and internet take-out orders and coordinated hand-off for delivery orders with third-party drivers.
- Assisted in closing duties such as restocking supplies, cleaning dining areas.
Intake Specialist
Midwest Disability
11.2022 - Current
- Responded promptly to emails and phone calls from current or prospective clients.
- Analyzed incoming requests for service, determining eligibility based on predetermined criteria.
- Maintained accurate records of client information and updated databases accordingly.
- Performed detailed assessment of client needs, resources and barriers to determine best course of action.
- Demonstrated expertise in customer service, data entry and problem solving.
- Utilized excellent communication skills to provide clear instruction on completing documentation and requirements.
Lead Beauty Advisor
Khols Department Store
08.2024 - 08.2025
- Championed a positive work culture among team members by fostering open communication channels and encouraging collaboration.
- Created visually appealing displays showcasing the latest beauty trends, capturing customer interest and driving sales growth.
- Developed strong relationships with clients, resulting in repeat business and a loyal customer base.
- Processed payments, entering sales in register for prompt customer service.
- Helped customers feel relaxed and comfortable through conversation and personal relatability.
- Developed in-depth product knowledge and kept up to date with latest trends in beauty to avail of resources and apply best practices.
- Enhanced customer satisfaction by providing personalized consultations and recommending appropriate products.
- Established a reputation for exceptional service and expertise within the local beauty community, leading to a steady stream of referrals from satisfied clients.
Assistant Teacher
Tutor Time
11.2021 - 11.2022
- Monitored the classroom environment closely to maintain safety standards at all times.
- Engaged children in hands-on activities designed to stimulate curiosity and develop problem-solving skills.
- Maintained awareness and supervision of children's needs to maximize physical health and safety.
- Assisted in the management of the classroom environment to ensure safety and positive behavior.
- Promoted physical activity by leading outdoor playtime sessions.
- Attended to children's basic needs by feeding them, dressing them, and changing diapers.
- Monitored student behavior to maintain order during meal periods and class transitions.
- Taught proper eating habits and personal hygiene.
Clerk
Coborns
04.2020 - 11.2021
- Assisted customers with product selection by providing accurate information about products.
- Stocked products using first-in, first-out rotational procedure to avoid stockpiling.
- Sliced and weighed deli meats and cheeses for customer purchase.
- Provided excellent customer service by greeting customers, answering questions, taking orders and providing product information.
- Operated meat slicing equipment safely and followed established safety protocols.
- Performed daily opening and closing duties, such as cleaning the bakery area, organizing shelves and stocking items.
- Prepared various baked goods including cakes, cookies, muffins, pies, breads and pastries.
Elementary Custodian
Anoka-Hennepin School District
06.2019 - 08.2019
- Washed walls and windows; emptied wastebaskets; replaced liners.
- Collected and disposed of garbage and recyclables in designated receptacles.
- Swept and mopped floors and vacuumed carpets.
- Set up, arranged and removed tables and chairs to prepare facilities for events.
Education
Associates of Arts -
Anoka Ramsey Community College
01.2024
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Anoka High School
01.2020
Skills
- CPR certified
- Google affiliated programs (Docs, Slides, Sites, and Spreadsheets)
- Team Collaboration
- Customer Service
- Microsoft Office Suite
- Computer Savvy
- Interpersonal Communication
- Client Screening
- Greeting guests
- Customer service
- Cash handling
References
Gloria, Germann, References available upon request
WEBSITE, PORTFOLIO AND PROFILES
Gloria Germann
Timeline
Lead Beauty Advisor
Khols Department Store
08.2024 - 08.2025
Intake Specialist
Midwest Disability
11.2022 - Current
Assistant Teacher
Tutor Time
11.2021 - 11.2022
Clerk
Coborns
04.2020 - 11.2021
Elementary Custodian
Anoka-Hennepin School District
06.2019 - 08.2019
Restaurant Hostess
Acapulco
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Anoka High School
Associates of Arts -
Anoka Ramsey Community College
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