GLENN FARRELL
Mullingar
Summary
Demonstrates professionalism and courtesy in high-pressure situations, effectively managing challenges with composure. Proven ability to collaborate within teams and excel independently, showcasing resourcefulness and diligence. Highly organized with strong communication skills, adaptable to change and committed to continuous skill enhancement through training. Enthusiastic about embracing new challenges and contributing positively to team dynamics.
Overview
14
14
years of professional experience
Work History
Residential Manager
GARLO
Longford, Ireland
05.2026 - Current
- Provide day-to-day operational and people management of a designated residential service, ensuring the delivery of safe, person-centred, high-quality care and support.
- Lead the development, implementation and review of residents’ personal plans, care plans and assessments of need, working collaboratively with residents, families, staff teams, Service Managers and multidisciplinary professionals.
- Promote residents’ rights, dignity, independence, choice and community participation, ensuring supports are tailored to individual needs, preferences, aspirations and outcomes.
- Manage and review risk assessments, risk registers and safeguarding arrangements, ensuring residents’ safety, security and welfare remain central to service delivery.
- Ensure the designated centre operates in accordance with HIQA regulations, national standards, organisational policies and procedures, including the Health Act 2007 and relevant regulations governing residential services for people with disabilities.
- Support the Service Manager with admissions, transitions and discharges, ensuring residents are appropriately assessed and admitted in line with the centre’s Statement of Purpose and admission criteria.
- Lead, supervise and performance-manage staff, promoting professional standards, accountability and a culture of continuous improvement and high-quality care.
- Provide staff supervision, coaching and mentoring, supporting staff to effectively implement care plans, behaviour support plans, clinical recommendations and positive behavioural approaches.
- Coordinate staff training and development, ensuring mandatory and role-specific training is completed, accurately recorded and maintained within required timeframes.
- Manage and maintain the service staff training matrix, identifying training needs and following up on outstanding compliance requirements.
- Develop and manage staff rosters, time and attendance records, ensuring appropriate staffing levels and skill mix to meet residents’ assessed needs.
- Maintain oversight of service documentation and records through EpicCare and organisational systems, ensuring records are accurate, timely, compliant and reflective of residents’ care and support.
- Conduct regular quality assurance and compliance audits of service records, care documentation, incidents, risk assessments and operational systems, addressing gaps and implementing corrective actions where required.
- Support the preparation, maintenance and submission of HIQA notifications and regulatory documentation, ensuring compliance with reporting requirements.
- Work collaboratively with families, advocates, referring authorities, clinicians and multidisciplinary teams to ensure effective communication, coordinated support and positive outcomes for residents.
- Manage and coordinate resident transport and community access, promoting purposeful journeys, independence and the use of public transport where appropriate.
- Participate in service management meetings, contribute to operational decision-making and provide accurate reports, minutes and documentation as required.
- Participate in Tier 1 on-call duties and weekend management, providing leadership, decision-making and operational support outside normal working hours.
- Monitor the overall quality and effectiveness of service provision, identifying areas for improvement and implementing actions to enhance resident experience, staff practice and regulatory compliance.
- Manage service resources effectively, balancing operational requirements with residents’ individual needs and organisational priorities.
- Work closely with the Service Manager to ensure the designated centre remains well-led, safe, responsive, effective and person-centred.
Service Management Support Officer in Area A & B.
GALRO
12.2025 - 05.2026
- Liaise closely with Service Managers, Respite Managers, and Residential Managers to support the day-to-day operations of multiple centres.
- Provide administrative and operational support to ensure each centre runs efficiently and remains fully compliant.
- Maintain and regularly update EPIC Care systems, including onboarding new service users, and updating existing records accurately.
- Assist with assessment of needs processes, preparing and organising documentation for new admissions into centres.
- Support the completion and management of incident reports, ensuring accurate recording and timely follow-up.
- Handle confidential reports and sensitive documentation in line with data protection and organisational policies.
- Monitor compliance requirements and ensure centre documentation remains current and audit ready.
- Manage training records and training grids, ensuring staff certifications, and mandatory training are completed on time.
- Provide support to centre staff with documentation processes and the use of SharePoint systems.
- Assist centres in transitioning documentation to SharePoint, including both service user and staff records.
- Provide direct administrative support to the Head of Care, completing tasks and projects as required.
Assistant Operations Manager
Galro
Kilbixy Paddocks
03.2024 - 12.2025
- Responsible for the effective and efficient management of service delivery at Kilbixy Paddocks.
- Oversee and coordinate activities and work practices to implement a program of learning, vocational activity, and leisure pursuits.
- Handle security, safety, operational, and financial matters while ensuring quality care is delivered, including management of transport for service users and responsibility for health and safety and robust risk management.
- Plan, organize, and control weekend activity schedules for children.
- Lead and manage a staff team, providing supervision and performance management, and facilitating induction and in-house training as part of a continuous professional development program.
- Provide strong leadership, fostering a culture of quality and safety in service delivery.
- Implement GALRO policies and procedures at Kilbixy Paddocks.
- Work with vulnerable individuals to identify support needs and aspirations, in consultation with the Operations Manager and the clinical team.
- Assess support needs with families, the Operations Manager, and multi-disciplinary professionals during admissions.
- Formulate care plans for service users in consultation with the Programme Manager, multi-disciplinary professionals, and families.
- Manage relationships and communication within the center and with families to create a positive and supportive environment.
- Foster and encourage independence while providing variety and individuality for each service user.
- Manage admissions and discharges in conjunction with the Operations Manager.
- Ensure accurate and clear completion of all documentation by social care staff, including service records, progress reports, and correspondence.
- Conduct regular audits of records, including IPC audits, Health and Safety audits, and Quality audits, in line with GALRO’s Policy on Information Provision and Safe Retention and Destruction of Records and Documents.
- Work with the MDT to coach staff in the implementation of therapeutic plans, behavior support plans, and care plans.
- Support clinicians in devising and implementing suitable support plans.
- Participate in the on-call management roster as required.
Clerical Officer
Longford Westmeath Education Training Board
Mullingar, Co. Westmeath
07.2022 - 02.2024
- Member of Head Office within LWETB in the Recruitment Department.
- Supported the recruitment process, scheduled job interviews, and assisted in the interview process.
- Prepared all supporting documentation from advertisements of posts to interview packs for board members.
- Worked on orders with P2P, maintained HR-related information, managed employee-related databases, and responded to HR queries in a timely manner.
- Ensured all payroll instructions were prepared and liaised with the payroll department to ensure information completeness.
- Organised and maintained electronic and paper filing systems to support efficient information retrieval and office organisation.
- Directed clerical tasks, including copying, faxing and file management.
- Managed incoming and outgoing correspondence, including post, email, and faxes, maintaining confidentiality and efficiency.
- Handled confidential documents with discretion, upholding data security and privacy standards.
- Performed routine administrative tasks, including photocopying, scanning, and filing, to support daily office operations.
- Responded to telephone and face-to-face enquiries, providing exceptional customer service and redirecting queries as necessary.
- Followed established organisational and clinical techniques to file information.
- Provided support for IT-related issues within the office, liaising with IT department to resolve problems swiftly.
- Updated and maintained databases, ensuring data accuracy and compliance with data protection regulations.
- Collaborated with wider departmental team to foster consistent and effective service delivery.
Security Guard
CCS Security
Castlepollard
04.2022 - 06.2022
- Provided security for a Ukrainian house with 64 personnel.
- Worked 13-hour night shifts.
- Managed administrative documents for each individual.
- Assisted with front-of-house duties and personnel needs within the house.
- Helped personnel obtain jobs.
- Maintained detailed logs of all security activities, incidents, and visitor information for record-keeping and compliance purposes.
- Monitored and authorised entrance and departure of employees, visitors and other persons by verifying identification and controlling entry and exit points.
- Conducted regular patrols around the facility, documenting any security breaches or irregularities encountered.
- Followed established security and safety procedures and posted orders to enforce company rules, policies and regulations.
Corporal
Irish Defence Force
Athlone, Co.Westmeath
11.2012 - 04.2022
- Leadership role within the defence forces as a commander and instructor.
- Involved in operations, arranging daily taskings and meeting deadlines for course applications, overseas applications, and more.
- Undertook taskings requiring extended periods away from home (Pre-Overseas Deployments, Courses, etc.).
- Served as an essential worker during COVID-19, conducting PCR testing and working at vaccination centers alongside the HSE.
- Demonstrated motivation and determination through the Non-Commissioned Officer’s Course, involving six months of intense training.
- Deployed overseas twice, serving in Lebanon and Syria, and participated in an operational center handling numerous taskings and alerts.
- Awarded medals for service abroad, including the Peace Medal.
- Managed diverse mission operations to complete search and rescue, reconnaissance and intelligence gathering.
- Used critical thinking and sound judgment to make quick decisions in high-pressure situations.
- Participated in joint operations with international forces, demonstrating adaptability and teamwork.
- Evaluated reports and daily logs submitted by officers to determine accuracy and compliance with laws.
- Delivered comprehensive training sessions on weapon handling and safety protocols to new recruits.
- Facilitated communication between command and lower ranks, improving information flow and decision-making.
- Trained new recruits in combat skills and tactics, elevating overall unit proficiency.
- Managed troop deployment for various missions in conflict areas to provide aid or security.
- Mentored junior soldiers on career progression, contributing to their professional development and growth.
- Conveyed commands comprehensively and concisely, keeping compliant with military guidelines during dangerous and stressful situations.
- Organised training for unit personnel to meet strict standards and maintain combat preparedness.
Education
Diploma in Cybersecurity - Special Purpose Award in CybersecurityQQI level 7
City Colleges Dublin
Dublin2023
National Certificate In Fitness Instruction - Elite Coaching Certificate (Full-time)
Elite Fitness and Performance Academy
Black Rock, Dublin08.2018
Guarding Skills - Guarding (4N20604) QQI Lvl 4
International Centre for Security Excellence
Galway06.2022
Higher Certificate in Arts - Leadership, Management & Defence Studies
Carlow Institute of Technology
Carlow01.2020
First Aid Responder -
Pre-Hospital Emergency Care Council
01.2020
Leaving Certificate -
St Finian’s College
Mullingar01.2010
Skills
Leadership & Management
- Service and operational management in social care settings
- Staff supervision, performance management, and workforce planning
- Strategic decision-making and crisis response
- Staff induction, mentoring, and professional development
- Policy implementation and compliance oversight
Recruitment & HR
- End-to-end recruitment management: applications, shortlisting, interviews, onboarding
- Pre-employment checks, Garda vetting, and documentation verification
- Agreement of start dates and workforce integration
- Staff relations, conflict resolution, and HR support
Compliance & Regulatory
- HIQA regulations and SI No 367 of 2013 knowledge
- Risk assessment, safeguarding, and restrictive practice monitoring
- Incident review, audits, and service evaluations
- Health & Safety oversight and reporting
Training & Staff Development
- Monitoring mandatory training compliance and identifying gaps
- Planning and delivering training and refresher programs
- Maintaining accurate staff training and compliance records
Cybersecurity & Technical
- IT troubleshooting, problem-solving, and network security awareness
- Cyber risk assessment and risk management
- System analysis, optimisation, and performance metrics
- Data protection awareness and ethical IT practice
Security & Safeguarding
- Conflict management, de-escalation, and public safety monitoring
- Patrolling, access control, and cash-in-transit awareness
- Child protection and safeguarding awareness
Core / Transferable Skills
- Communication, stakeholder engagement, and team leadership
- Documentation, reporting, and audit readiness
- Analytical thinking, problem-solving, and decision-making
- Professional judgment, accountability, and ethical practice
References
Available upon request.
Custom Section
- Passionate about sports, including football, rugby, F1, and basketball.
- Committed to continuous learning and skill enhancement, particularly in army-oriented skills.
- Enjoys firing weapons at shooting ranges; awarded 'Best Shot.'
- Received a Medal of Excellence and other medals for overseas service with the United Nations in 2016 and 2017.
- Completed personal training courses to deepen knowledge of anatomy, diet, and gym skills.
- Successfully completed the Non-Commissioned Officers Course, receiving a Merit Grade 1.
Timeline
Residential Manager
GARLO
05.2026 - Current
Service Management Support Officer in Area A & B.
GALRO
12.2025 - 05.2026
Assistant Operations Manager
Galro
03.2024 - 12.2025
Clerical Officer
Longford Westmeath Education Training Board
07.2022 - 02.2024
Security Guard
CCS Security
04.2022 - 06.2022
Corporal
Irish Defence Force
11.2012 - 04.2022
Diploma in Cybersecurity - Special Purpose Award in CybersecurityQQI level 7
City Colleges Dublin
National Certificate In Fitness Instruction - Elite Coaching Certificate (Full-time)
Elite Fitness and Performance Academy
Guarding Skills - Guarding (4N20604) QQI Lvl 4
International Centre for Security Excellence
Higher Certificate in Arts - Leadership, Management & Defence Studies
Carlow Institute of Technology
First Aid Responder -
Pre-Hospital Emergency Care Council
Leaving Certificate -
St Finian’s College