Glenda Pugh
Dublin,Ireland
Overview
17
17
years of professional experience
Work history
Administration assistant
Centric Health
Dublin, Dublin 22
09.2018 - Current
- Built trusting relationships with patients through courteous behaviour and professional communication skills.
- Updated patient medical records meticulously for accurate treatment history tracking.
- Protected patient confidentiality with strict adherence to data protection regulations.
- Managed high-volume phone calls, resulting in efficient appointment setting.
- Enhanced office efficiency by maintaining organised records and schedules.
- Answered queries of patients clearly, leading to enriched understanding of procedures or policies.
- Handled sensitive information discreetly, fostering trust amongst patients.
- Assisted doctors with administrative tasks to facilitate smooth clinic operations.
- Facilitated successful appointments by scheduling accurately and promptly.
- Welcomed patients with kindness to enhance checking in processes.
Old Bawn pharmacy
Old Bawn
Dublin, Dublin
08.2016 - 06.2018
- Carried out day-to-day duties accurately and efficiently.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Successfully delivered on tasks within tight deadlines.
Counter assistant
Rathcoole pharmacy
Dublin, Dublin
05.2009 - 05.2016
- Served customers quickly during peak hours to minimise waiting time.
- Packaged purchased items neatly to enhance customer satisfaction.
- Managed stock levels to optimise availability of products.
Education
None - Secondary
Dominican convent
Ballyfermot 09.1970
Skills
- Experience with booking systems
- Reliable decision making
- Self-Motivated attitude
- Data entry expertise
- Telephone system operation
- Email correspondence expertise
- Discretion and confidentiality
- Medical terminology
- Sensitive material handling
- Customer service orientation
- Appointment scheduling
- Telephone etiquette
Timeline
Administration assistant
Centric Health
09.2018 - Current
Old Bawn pharmacy
Old Bawn
08.2016 - 06.2018
Counter assistant
Rathcoole pharmacy
05.2009 - 05.2016
None - Secondary
Dominican convent