GLADYS V. KAMWENDO
Maynooth,Ireland
Summary
IT professional with a Bachelor’s degree in Management Information Systems, with a strong foundation in technical support and data management. Experienced in supporting IT infrastructure, troubleshooting hardware and software issues, and working with databases and business systems. Adaptable and detail-oriented, with the ability to work across both technical and operational environments. Currently seeking entry-level opportunities in IT, systems support, or technology-focused roles.
Overview
1
1
year of professional experience
Work history
ICT Intern
Malawi Housing Corporation
- Supported LAN management and server administration
- Assisted in maintaining IT infrastructure and resolving technical issues
- Provided user support and ensured system reliability
- Ensured system reliability and continuity of IT services
- 1 year
ICT support Intern
Fleet Tech Services (FTS)
- Provided hands-on technical support for hardware and software systems
- Configured GPS tracking and fleet management systems
- Diagnosed and resolved client technical issues
- Delivered user training on system use and troubleshooting
- 1 year
ICT Intern
Agriculture Commodity Exchange for Africa (ACE)
- Supported server administration and IT system maintenance
- Diagnosed and resolved hardware, software, and network issues
- Assisted with LAN setup, email systems, and internet connectivity
- Managed structured datasets using MySQL and Excel for reporting
- Collected, cleaned, and analysed data for business operations
- Developed and maintained web applications using HTML, CSS, JavaScript, and PHP
- Ensured system stability, data integrity, and operational efficiency
- 6 months
Healthcare Assistant (HCA)
Glenashling Nursing Home
Celbridge
2025.05 - 2026.06
- Maintained accurate records and documentation, supporting data-driven resident care
- Worked effectively in a high-pressure environment with strong team collaboration
- Applied analytical thinking to track patient data and optimize workflows
Education
Bachelors - Management Information Systems
Malawi College of Accountancy (MCA)
Malawi School Certificate of Education (MSCE) - undefined
Likuni Girls Secondary School
Skills
- IT Support (Hardware & Software Troubleshooting)
- Server Administration & System Maintenance
- Network Support (LAN, connectivity, configuration)
- Helpdesk & User Support
- Incident Diagnosis & Resolution
- Database Management (MySQL, SPSS, Kobo Toolbox)
- Data Analysis & Reporting (Advanced Excel)
- Web Technologies (HTML, CSS, JavaScript, PHP, Java)
- IT Documentation & Technical Reporting
- IT Project Management & Documentation
- Strong Communication, Team Collaboration & Problem-Solving
REFERENCES
Available upon request
Timeline
Healthcare Assistant (HCA)
Glenashling Nursing Home
2025.05 - 2026.06
ICT Intern
Malawi Housing Corporation
ICT support Intern
Fleet Tech Services (FTS)
ICT Intern
Agriculture Commodity Exchange for Africa (ACE)
Malawi School Certificate of Education (MSCE) - undefined
Likuni Girls Secondary School
Bachelors - Management Information Systems
Malawi College of Accountancy (MCA)