Giovanni Leal

- Create and activate onboarding profiles for restaurants on the Just Eat platform, tailoring them to meet each restaurant's specific requirements.

- Assist in transitioning restaurants to new lines of business to help optimize their operations.

- Monitor partner performance by tracking bad order rates, weekly cancellations, and offline times in relation to their opening hours.

- Organise and take part in shadowing sessions with the account manager, field sales, and finance teams to help improve overall team operations.

- Provide day-to-day support to restaurants, addressing any business-related queries they have.

- Always stepping in to provide coverage for team leaders whenever need, ensuring smooth Customer Service team operations.

- Coordinate huddles and calibration sessions with the customer service department to identify weaknesses and implement solutions.

- Manage the creation and updates of restaurant menus to ensure accuracy and relevance for Just Eat partners.

- Handle Just Eat’s social media channels, including Facebook, Instagram, and X (formerly Twitter), to maintain strong and accurate online engagement.

- Managed and issued account credit codes to customers efficiently.

- Provided support to over 3,500 restaurants, addressing a wide range of inquiries related to their Just Eat accounts.

- Assisted restaurant partners with various needs, including adjustments in delivery area changes and pricing, menu updates, invoicing, and compensation claims.

- Collaborated with internal teams to gather the necessary information and data, ensuring the best solutions for customers and partners.

- Suggested improvements to existing policies and procedures, contributing to smoother operations.

- Reviewed advisor tickets, identified errors, and provided feedback that significantly improved operational efficiency.

- Answering inbound calls from customers and partners, as well as performing operations of an administrative and organizational nature.

- Following up on outbound calls where first-call resolution is not possible, and managing web chat and email requirements.

- Build sustainable relationships and trust with customer accounts through open and interactive communication.

- Liaise directly with all service departments effectively to provide top customer service experience.

- Plated every dish with attractive flair to meet strict restaurant standards and maintain a stellar business reputation.

- Aligned seasonal plans with ingredient availability and key area events for optimal promotions.

- Led safety and hygiene inspections in the kitchen and reported to managers.

- Mentored kitchen staff at all levels to prepare each for demanding roles.

- Developed and cooked exciting, memorable dishes that brought new customers into the establishment and bolstered restaurant revenues.

- Cultivated positive relationships with vendors to source the best ingredients at the best prices.

- Planned and directed high-volume food preparation in a fast-paced environment.

- Evaluated inventory levels daily and placed orders to restock ingredients before supplies ran out.

- Collaborated and communicated with Management to achieve monthly revenue targets.

- Performed stock rotation and inventory counts to provide a list of low-stock kitchen items.

- Signed for deliveries, checked items into inventory, and stocked goods into proper locations.

- Kept labour below 25% to support business profit targets.

- Rotated through all prep stations to learn different techniques.

- Actively listened to customers, handled concerns quickly, and escalated major issues to supervisor.

- Assisting in the development of marketing campaigns for the Latin American market.

- Providing guidance and assistance to students via mail, phone calls, and face-to-face.

- Keeping records and data up to date for students from Latin America.

-Worked as a bridge between management and staff, making sure everyone stayed on the same page and building trust.
-Helped with recruitment, bringing in a team that was both skilled and reliable.
-Rolled out a positive feedback system that really boosted team morale.
-Took care of customer complaints, which resulted in happier customers.
I was in charge of closing duties, including handling account reconciliations and managing the till.