Summary
Overview
Work history
Education
Skills
Affiliations
Languages
Timeline
Generic

Giorgia D'Ippolito

Summary

Passionate Resourcing and PMO Lead with more than 7 years of experience in the Salesforce ecosystem. Focus on maximising productivity and utilisation, ensuring project best practices and team development.

Overview

10
10
years of professional experience
5
5
years of post-secondary education

Work history

Resourcing Manager

Futureform
London
12.2023 - 01.2025
  • Set up and development of Resourcing practice
  • Implementation of reports to evaluate and analyse utilisation across the company to meet business needs
  • Defining a Resourcing process and guidelines to improve standards and cross collaboration
  • Line Manager coaching to help and support team members FY career gaols
  • Strategically analysing gaps and planning the practice goals for the FY based on the company’s vision growth plan
  • Support PMO tasks for both the Delivery and Sales practices. Including implementation of proposal reviews and lessons learnt processes

Resourcing and PMO Lead

Makepositive ltd
London
11.2021 - 12.2023
  • Implementation of best practices and process development across PMO function and feeding into wider organisational processes
  • Run forecasting and revenue reports, ensuring targets are achieved
  • Manage PSA tool (Kimble) and collaborate with Customer Success to improve and enhance it
  • Project governance, Manage PMO Portfolio and RAID log
  • Act as sounding board to PM community, providing advice and guidance Responsible for reporting issues and risks to Delivery Director
  • Supervise integration between Kimble and Financial Force
  • Managing Jira and Confluence

Resourcing Manager

Makepositive ltd
London
12.2019 - 11.2021
  • Pipeline reporting of in-flight and completed projects
  • Operational reporting including people productivity forecasting and analysis
  • Collaborate with Line Managers to support resources' development across different regions
  • Analyse forecast pipeline, identify challenges and find solutions cooperating with multiple stakeholders and departments
  • Collaborate with recruitment to forecast resources needs (skills/roles) based on pipeline
  • Oversee Lesson Learned meetings Proactively manage the bench and support Resourcing analyst to identify opportunities

Resourcing Analyst

Makepositive ltd
09.2017 - 11.2019
  • Resourcing and scheduling a team of 100+ people across multiple SF projects
  • Assess project pipeline and draft indicative plan for incoming projects
  • Identify bottlenecks and find suitable solutions by collaborating with Resourcing Manager
  • Main point of contact for questions and support related to PSA system
  • Ensure the system is updated correctly and used as per to standards by different users
  • Works closely with Resourcing Manager and PMO Lead to ensure delivery against financial targets and utilisation

Senior Supervisor

Accenture (contracted by Rapport)
London
07.2016 - 08.2017

Managing a team of 8 office coordinators in Accenture London Satellite sites. Acting as key contact for all Accenture and acquisition clients, managing various workplace projects and driving continuous improvement of team, systems, processes, and services.

Customer Service Team Lead

Accenture (contracted by Mitie)
London
06.2015 - 07.2016

Managing Accenture London Satellite offices, ensuring that site-specific operating procedures are followed. Collaborating closely with team supporting them in achieving their aims and goals.

Education

Diploma of Higher Education: Foreign Languages -

Liceo Gaio Valerio Catullo
Italy
09.1998 - 06.2003

Skills

  • Team Collaboration and Leadership
  • Problem Solving
  • Clear and Effective Communication
  • Strategic Thinking
  • Excellent Organisational Skills
  • Advanced knowledge of Jira and Confluence
  • Expert in Kimble (now Kantata) PSA tool

Affiliations

  • Travelling
  • Gardening
  • Cooking

Languages

Italian
Native
English
Fluent
Spanish
Advanced

Timeline

Resourcing Manager

Futureform
12.2023 - 01.2025

Resourcing and PMO Lead

Makepositive ltd
11.2021 - 12.2023

Resourcing Manager

Makepositive ltd
12.2019 - 11.2021

Resourcing Analyst

Makepositive ltd
09.2017 - 11.2019

Senior Supervisor

Accenture (contracted by Rapport)
07.2016 - 08.2017

Customer Service Team Lead

Accenture (contracted by Mitie)
06.2015 - 07.2016

Diploma of Higher Education: Foreign Languages -

Liceo Gaio Valerio Catullo
09.1998 - 06.2003
Giorgia D'Ippolito