Gioele Urraso
Dublin,L
Summary
Dedicated and versatile professional with extensive experience in the hospitality and travel industry. Demonstrated expertise gained from roles in renowned restaurants and agriturismo establishments, where I provided exceptional service and contributed to enhancing guest experiences. Additionally, adept at ground operations within airport environments, ensuring smooth and efficient customer service delivery. Proven ability to adapt quickly to diverse settings and effectively collaborate with teams to achieve organizational goals.
Overview
6
6
years of professional experience
Work History
Ground Handling Agent
Ryanair
2022.11 - 2023.01
- Loading and unloading of baggage from the aircraft
- Operation of vehicles around the airport to transport baggage to the main terminal, water and lavatory servicing
- The marshalling of the aircraft to the gate
- Ensuring the ramp is secure and safe for passengers
Bartender
Agriturismo Diacceroni
2022.06 - 2022.09
- Delivered exceptional service at a prestigious agriturismo nestled in the picturesque hills of Tuscany, ensuring guests experienced unparalleled hospitality and contributing to the establishment's reputation for excellence in the hospitality industry
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
Waiter
Ristorante Fanellino
2016.12 - 2022.09
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
Education
High School Diploma -
Institute Enrico Fermi
Pontedera, Pisa, Italy06.2019
Skills
- Strong teamwork
- Customer Service
- Safety Precautions
- Handling Difficult Customers
Languages
Italian
Native language
English
Upper intermediate
B2
Timeline
Ground Handling Agent
Ryanair
2022.11 - 2023.01
Bartender
Agriturismo Diacceroni
2022.06 - 2022.09
Waiter
Ristorante Fanellino
2016.12 - 2022.09
High School Diploma -
Institute Enrico Fermi
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