Gina Matthews
Cowes,UK
Summary
Accomplished professional with expertise in project coordination and team leadership, adept at strategic planning and management. Demonstrates proficiency in Microsoft Office Suite and spreadsheet software, ensuring procedural efficiency and effective time management. Skilled in problem analysis, risk assessment procedures, and financial budgeting, with a strong focus on organisational management and HR policies implementation. Committed to enhancing practice management through proactive initiative taking and effective delegating.
Overview
40
40
years of professional experience
4
4
years of post-secondary education
Work History
PRACTICE Manager
Amery House Dental Practice
Cowes, UK
08.2018 - 02.2025
- Manage staff effectively
- Manage customer interactions professionally, supporting practice objectives and enhancing client experience
- Oversee financial management processes and optimised practice performance
- Managed patient care coordination processes to enhance efficiency and satisfaction
- Launched a patient feedback program to improve service quality.
- Coordinated staff training sessions to enhance skills and knowledge.
- Ensured timely invoicing and payment collection from patients, maintaining financial stability of the practice.
- Ensure adherence to compliance standards in practice management
- Lead practice development and marketing improvements
Senior Administrator (Part Time)
Community Mental Health, St Mary’s Hospital
Newport, UK
10.2012 - 07.2018
- Supported Psychiatric Nurses in conducting patient health assessments
- Managed staff duty schedules, handled diary appointments, and performed administrative tasks
- Designated as fire and health safety officer overseeing all personnel
- Transitioned due to ambiguous role expectations within revised Community Mental Health structure
Secretary (Part Time)
Powys House Residential Home
East Cowes, UK
05.2005 - 10.2012
- Managed payroll and ensuring accurate wage distribution
- Co-ordinated review sessions between clients and experts
- Generated monthly financial statements for Directors
- Coordinated daily schedules ensuring seamless workflow across operations
- Developed operational frameworks adhering to CQC home care regulations
- Redundancy led to termination of the position
Sales Assistant (Part Time)
Marks & Spencer
Newport, UK
01.2004 - 05.2005
- Enhanced ordering efficiency while managing customer service and promotional strategies
- Transitioned from short-term assignment to pursue long-term opportunities
PA to General Manager (Full Time)
Pinder Mackinnon Accountants
Cowes, UK
12.2000 - 01.2003
- Created presentations and recorded meeting minutes accurately
- Conducted extensive financial research tailored for corporate clients
- Composed necessary documents and correspondence promptly
- Opted to prioritize childcare after son's birth in 2003
Senior Secretary (Full Time)
Southern Vectis Group
Newport, UK
09.1997 - 12.2000
- Managed diary and maintained administrative duties effectively
- Liaised with Trade Union and participated in meetings
- Prepared detailed financial reports on a monthly basis
- Created internal communication through a new newsletter
- Left in pursuit of broader career opportunities
Sales & Marketing Administrator (Full Time)
Marex Technology
Cowes, UK
07.1993 - 09.1997
- Handled diary management and administrative functions
- Maintained client satisfaction by addressing inquiries and resolving concerns
- Engaged in promotional activities for company products during exhibitions and seminars throughout the UK and Europe
- Engaged in business operations while stationed at the Dutch office in Amsterdam
- Employment concluded because company restructured
Holiday Representative (Full Time)
Thomson Holidays
Cala D'or, Spain
01.1989 - 06.1993
- Strengthened client relationships by addressing individual needs and resolving issues effectively
- Coordinated airport transportation for resort clients
- Facilitated introductory sessions to greet clients as they arrived at the resort
- Coordinated and scheduled excursions across Mallorca
- Prepared and submitted weekly accounts
- Position eliminated following Horizon Holidays-Thomson merger
Cashier/Supervisor (Full Time)
Tesco
Bicester, UK
10.1984 - 01.1989
- Managed a team of 15 cashiers
- Enhanced customer engagement and satisfaction
- Implemented skill-building initiatives to foster workforce growth
- Submitted weekly financial reports
- Left to pursue international career opportunities
Education
O'Levels - Mathematics, English Literature and Language, History, Biology, Social Studies, Spanish, Needlework
Gosford Hill School
Oxford 04.1980 - 07.1984
Skills
- Project Coordination and Team Leadership
- Microsoft Office Suite Proficiency
- Procedure Adherence and Practice Management
- Problem Analysis and Resolution
- Effective time and practice management
- Interpersonal Communication Skills
- Strategic Planning and Management
- Public Speaking and Practice Management
- Proactive initiative taking
- Multitasking efficiency
- Knowledge of cqc standards
- Proficient in spreadsheet software
- Organisational management
- HR policies implementation
- Effective delegating
- Financial budgeting
- Risk assessment procedures
- Procedural efficiency
- Payroll administration
Custom
- Sports - Golf, Pilates, Walking
- Charity - participating in charity walks for various charities
- Learning new skills, furniture restoration
- Hampshire County Junior Golf – Voluntary Administration
- Newport IOW GC Club – Voluntary Administration
Affiliations
- Walking, Family Time, History, Pilates, Golf
Timeline
PRACTICE Manager
Amery House Dental Practice
08.2018 - 02.2025
Senior Administrator (Part Time)
Community Mental Health, St Mary’s Hospital
10.2012 - 07.2018
Secretary (Part Time)
Powys House Residential Home
05.2005 - 10.2012
Sales Assistant (Part Time)
Marks & Spencer
01.2004 - 05.2005
PA to General Manager (Full Time)
Pinder Mackinnon Accountants
12.2000 - 01.2003
Senior Secretary (Full Time)
Southern Vectis Group
09.1997 - 12.2000
Sales & Marketing Administrator (Full Time)
Marex Technology
07.1993 - 09.1997
Holiday Representative (Full Time)
Thomson Holidays
01.1989 - 06.1993
Cashier/Supervisor (Full Time)
Tesco
10.1984 - 01.1989
O'Levels - Mathematics, English Literature and Language, History, Biology, Social Studies, Spanish, Needlework
Gosford Hill School
04.1980 - 07.1984
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