Gillian Hickey
Cork
Summary
An exceptionally motivated and energetic self-starter. I am a confident and capable in admin and over 7 years’ experience working in IT and technical training. Exceptional communication skills, highly organised and conscientious. I am now returning to the workforce after a period of absence while providing care for my family, but am now ready and motivated to restart my career. Currently upskilling in Digital marketing.
Highly adept Organizational Development Consultant with background in designing and implementing strategic change initiatives aimed at improving business performance. Strengths include diagnosing organizational issues, developing tailored solutions, and facilitating effective communication among diverse teams. Past roles have consistently resulted in improved efficiency, boosted morale, and enhanced company culture.
Overview
29
29
years of professional experience
Work History
Organisational Development Consultant
Version 1
Cork
12.2023 - Current
- Product owner of the senior leadership programme.
- Built mentoring programme for our India office.
- Implemented coaching techniques that support employees' professional growth and development, including Maternity/ Paternity coaching, high performing team coaching.
- Conducted research on industry trends related to organizational development topics such as hiring practices, team dynamics, succession planning.
- Worked closely with human resources to support employee management and organizational planning.
- Determined consumer needs to provide products and services appealing to larger market.
- Coached executives on effective communication skills for leading large scale initiatives.
- Analyzed current organizational structures and identified opportunities for improvement.
- Collaborated with stakeholders at all levels of an organization to ensure understanding of strategic initiatives.
- Analyzed data from various sources such as performance reviews or customer feedback surveys to identify areas needing improvement.
- Supported HR staff members by providing advice on recruitment strategies or other personnel-related issues.
- Followed the recruiting process to build our current L&D team.
- Facilitated workshops with senior leaders to discuss challenges and develop strategies for achieving their goals.
- Facilitate many team interventions, including WRAW, DISC profile analysis, Time management, Conflict resolution and others
Business Analyst
Version 1
Cork
07.2022 - 08.2023
- Conducted detailed business analysis, outlining problems, opportunities, and solutions for the Department of Transport.
- Worked on the Change of ownership functions with the department of transport including the recently launched, Change of vehicle ownership online service
Women Reboot Academy
Version 1
Cork
04.2022 - 07.2022
- Training programme to prepare for roles with Version 1
Office Assistant
Parish Office Enniskeane
Enniskeane
03.2017 - 04.2022
- Responding to a range of incoming phone calls and emails, resolving issues and redirecting callers
- Utilising a variety of information management software to record accurately data of a very confidential nature
- Managing diaries, booking and scheduling appointments and events
- Producing weekly newsletter, both for paper distribution and publishing online
- Editing the Web page with the most up to date information
- Checking stock levels across a range of products and re-ordering when necessary
- Providing a welcoming atmosphere for all clients, this sometimes involves dealing with very distressed people at difficult times so always need to go the extra mile
Intelligent Network Consultant
Ericsson Telecomunicazione
Rome
04.2000 - 12.2003
- Experience with the upgrade and test of Intelligent Network services for the Italian market; this involves direct software test or regression test after a hardware upgrade
- Direct involvement in introducing processes into the workflow in my department
- Responsible for writing templates for work instructions for the Intelligent Network customisation processes
System Engineer
Ericsson Telecom AB
Stockholm
07.1999 - 03.2000
- I took part in a wide variety of projects, dealing with upgrades of systems to existing customers and rollouts of new products to new customers
- System preparation and verification internally and delivery on customer site
- I have worked with a number of customers including a large scale project for BT
Technical Trainer
Ericsson Systems Expertise Ltd.
Dublin
07.1996 - 07.1999
- Researching new modules, preparing and delivering them at home and abroad
- Delivery of the majority of the Ericsson software courses and a selection of the hardware courses
- Responsible for concise presentations of all the relevant information and also practical exercises
- I was involved in several large-scale projects of course design and development projects
Education
Executive Coaching And Mentorinh -
Kingston College
Dublin07-2024
Certificate of Change Management -
Prosci Something
Dublin07-2024
Business Communication -
Ucd Professional Academy
Diblin07-2022
Certified Digital Marketing Professional -
Digital Marketing Institute
12.2021
Bachelor of Science - Computer Science
University College Cork
01.1996
Maryvale Certificate - Catechesis
Maryvale Institute Birmingham
Personal Communications Program -
Ericsson Systems Expertise Ltd.
Time Management Training -
Ericsson Systems Expertise Ltd.
Assorted Ericsson Specific Courses -
Ericsson Systems Expertise Ltd.
Skills
- Word
- Excel
- PowerPoint
- WordPress
- Filemaker
- Internet
- Diary Management
- Presentation Skills
- Communication Skills
- Customer Service
- Project Management
- Driving License
- Executive coaching
- Change management
- Business analysis
- Effective communication
- Team building
- Employee training
- Stakeholder engagement
- Organizational planning
- Data analysis
- Organizational design
- Employee engagement
- Stakeholder management
- Adaptive learning
- Organizational culture
- Corporate social responsibility
- Customer focus
- Global mindset
- Diversity and inclusion
- Human resources consulting
- Coaching and mentoring
- Recruitment and selection
- Training facilitation
- Learning and development
- Written communication
- Interpersonal communication
- Project planning
- Active listening
Hobbies and Interests
- Technology – as one of my personal interests, an avid user of the main social media platforms.
- Photography
- Cooking
References
Available upon request.
Volunteer Experience
- Parish Catechist, 10/19 - Present, Deployed to teach candidates who are preparing for the sacraments and help out across a range of parish activities.
- Board of Management, Ahiohill National, 09/19 - Present, Acting as treasurer for my local national school board., Maintaining the financial accounts, attending meetings and actively involved in making decisions for the school.
Languages
English
First Language
Timeline
Organisational Development Consultant
Version 1
12.2023 - Current
Business Analyst
Version 1
07.2022 - 08.2023
Women Reboot Academy
Version 1
04.2022 - 07.2022
Office Assistant
Parish Office Enniskeane
03.2017 - 04.2022
Intelligent Network Consultant
Ericsson Telecomunicazione
04.2000 - 12.2003
System Engineer
Ericsson Telecom AB
07.1999 - 03.2000
Technical Trainer
Ericsson Systems Expertise Ltd.
07.1996 - 07.1999
Executive Coaching And Mentorinh -
Kingston College
Certificate of Change Management -
Prosci Something
Business Communication -
Ucd Professional Academy
Certified Digital Marketing Professional -
Digital Marketing Institute
Bachelor of Science - Computer Science
University College Cork
Maryvale Certificate - Catechesis
Maryvale Institute Birmingham
Personal Communications Program -
Ericsson Systems Expertise Ltd.
Time Management Training -
Ericsson Systems Expertise Ltd.
Assorted Ericsson Specific Courses -
Ericsson Systems Expertise Ltd.