Gillian Curran
Ayrfield,Ireland
Summary
I am a highly motivated and enthusiastic individual. I am very target driven and enjoy working to deliver KPI's. I enjoy working in a fast paced environment and enjoy leading a team .
Overview
13
13
years of professional experience
Work history
Directorate Support Manager
Beaumont Hospital
04.2024 - Current
- Managing 55 staff within the Neurocent Directorate
- Providing coaching, training and developing the Directorate Support Supervisors
- Managing KPI's and waiting list management
- Managing in sourcing/outsourcing with other hospitals through the NTPF
- Managing the validation process & ensuring compliance with NTPF guidelines
- Managing disciplinary & grievances within the Directorate in line with HR policies
- Liaising with with Consultants, Health & Safety, Patient Flow, Human Resources & multi disciplinary teams
Directorate Support Supervisor
Beaumont Hospital
01.2022 - 04.2024
- Supervising up to 30 administration staff within the Medical Directorate
- Managing IPDC/OPD waiting lists in order to hit departmental KPI's
- Recruiting, training and developing staff
- Monitoring staff performance and conducting performance reviews
- Managing outsourcing through the NTPF/insourcing within the RCSI groups
- Liaising with other Directorates, multi disciplinary teams and patients
Office/Data Manager, Occupational Health
Beaumont Hospital
08.2021 - 01.2022
- Supervision of the administration team
- Managing daily operations within the office
- Validating data to ensure it is of the highest quality
- Producing statistical reports on departmental activities
- Collating & submitting reports such as Covid stats/ flu vaccine uptake within the hospital
- Development and management of Standard Operating Procedures
Medical Secretary
Beaumont Hospital
11.2020 - 08.2021
- Pulling, prepping & sitting clinics
- Transcribing letters in a timely manner
- Inputting new referrals onto our tracking system
- Scheduling appointments for new/return patients in our clinics
- Filing paperwork into charts and tracking them accordingly
Operations Manager
Monkeys Softplay Centre
03.2018 - 03.2020
- Driving footfall & revenue in order to maximize EDITDA/hit KPIs
- Adhering to audit practices & implementing audit standards
- Performance managing, training & developing my team
- Driving customer service & overall customer satisfaction
- Managing staff rosters & time sheets in line with payroll budgets
- Stock management, raising purchase orders and overall stock control
Deputy Manager
Nandos Chickenland Ltd
05.2017 - 03.2018
- Managing & maximizing the performance of supervisors and staff
- Driving KPIs in order to exceed targets
- Recruited and trained driven, dedicated team members, reducing staff turnover.
- Created weekly performance reports, analysing and interpreting data to improve day-to-day business operations.
- Conducted regular audits, maintaining appropriate stock supplies to meet consumer demand.
- Cashing up tills and end of day banking
Deputy Manager
Vue Cinemas
08.2016 - 05.2017
- Same responsibilities as above post
General Manager
Odeon Cinemas Ltd
02.2012 - 01.2016
- Implementing strategies in order to maximize revenue & market share
- Managing P&L accounts in order to maximize EBIDTA
- Training, developing, coaching & engaging my management team
- Doing staff rosters in line with payroll budgets & forecasts
- Carrying out disciplinary hearings and performance reviews
- Ensuring high standards and passing Operational & Digital audits
Education
Professional Diploma - Leadership & Management
UCD
04.2001 -
QQI Level 5 - Medical Secretary
DCM Learning
2020
Skills
- Strong communicator
- Problem solver
- Target driven
- Goal setting
- Team player
- Employee management
Timeline
Directorate Support Manager
Beaumont Hospital
04.2024 - Current
Directorate Support Supervisor
Beaumont Hospital
01.2022 - 04.2024
Office/Data Manager, Occupational Health
Beaumont Hospital
08.2021 - 01.2022
Medical Secretary
Beaumont Hospital
11.2020 - 08.2021
Operations Manager
Monkeys Softplay Centre
03.2018 - 03.2020
Deputy Manager
Nandos Chickenland Ltd
05.2017 - 03.2018
Deputy Manager
Vue Cinemas
08.2016 - 05.2017
General Manager
Odeon Cinemas Ltd
02.2012 - 01.2016
Professional Diploma - Leadership & Management
UCD
04.2001 -
QQI Level 5 - Medical Secretary
DCM Learning
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