GIFT MWALILINO
LETTERKENNY
Summary
Personable hardworking 30years old Malawian lady with customer service, multitasking and time management abilities. Devoted to giving every client a positive and memorable experience. Organized and motivated. eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
11
11
years of professional experience
Work History
Accounts Clerk/Operations Manager
THE GARRISON
Mzuzu
06.2022 - 02.2023
- Reconciled bank accounts on a daily basis.
- Processed customer payments accurately and promptly.
- Prepared payroll related documents such as timesheets and leave forms.
- Ensured accuracy of vendor invoices before payment processing.
- Developed strong working relationships with vendors to facilitate timely payments.
- Tracked expenses against approved budget allocations.
- Prepared month-end closing entries for detailed reporting and recordkeeping.
- Received and recorded cash, cheque and transfers.
- Investigated customer complaints .
- Managed day-to-day operations while ensuring high levels of customer satisfaction were met at all times.
- Ensured compliance with relevant laws, regulations,business standards. related to the operation of the business.
- Hired members to meet immediate and expected demand.
- Prepared staff work schedules and assigned members to specific duties.
- Delegated work to staff, setting priorities and goals.
- Forecasted customer demand to set prices or credit terms for goods.
- Implemented campaigns and promotions to help with developing of the business.
Office Administrative Assistant
AUDIOVISUAL SOLUTIONS
Lilongwe
01.2019 - 08.2021
- Greeted visitors and answered incoming calls, providing information to callers or redirecting them to the appropriate personnel.
- Created expense reports, tracked invoices, and processed payments.
- Assisted with scheduling meetings and appointments for the office staff.
- Ordered office supplies and maintained an inventory of office equipment.
- Managed employee records including payroll information, attendance tracking, vacation time requests.
- Coordinated travel arrangements for stuff like transportation including flights, hotels and car rentals.
- Maintained confidentiality of data in accordance with company policies.
- Sorted mail daily for distribution throughout the staff.
- Performed administrative duties such as photocopying, faxing documents and mailing packages.
- Recorded minutes during weekly staff meetings.
- Updated contact lists regularly with current employee information and clients.
- Responded promptly to customer inquiries via email or phone.
- Tracked budget expenses related to departmental operations.
- Processed incoming invoices for payment in a timely manner.
- Directed clients and guests to correct departments.
- Organized conference room space and materials for meetings
- Responded effectively to inquiries or complaints
- Provided secretarial and office management support while building cooperative working relationships.
- Scheduled appointments, meetings and events for management staff.
Receptionist
SPRINGVALLEY HOSPITAL
Lilongwe
05.2017 - 12.2019
- Greeted and welcomed patients upon arrival, providing them with necessary paperwork.
- Scheduled patient appointments, managed waiting room and answered incoming calls.
- Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
- Verified insurance coverage for each patient prior to the visit
- Maintained an organized reception area including stocking supplies and keeping the space clean.
- Provided administrative support such as faxing, scanning, copying, data entry and mail distribution.
- Answered general inquiries from patients regarding office policies and procedures.
- Updated patient information in the hospital database accurately and promptly.
- Conducted follow up calls to confirm upcoming appointments or check on patient satisfaction.
- Responded to emails from patients seeking assistance with scheduling issues or billing questions.
- Prepared daily reports for management summarizing activities that occurred during shift.
- Coordinated with internal departments to ensure smooth flow of operations in the front desk area.
- Assisted visitors by directing them to appropriate areas within the hospital premises.
- Adhered strictly to privacy protocols while handling confidential information of patients.
- Straightened up waiting room to maintain neat and organized space.
- Called patients to confirm scheduled appointments and obtain additional details.
- Collected co-payments and other fees due at time of service.
Accounts Clerk/Operations Manager
SPAR
Lilongwe
10.2011 - 08.2014
- Stocked shelves, rotated merchandise and replenished product as needed.
- Handled all transactions with integrity and honesty.
- Operated point-of-sale systems to process credit and debit card purchases.
- Provided excellent customer service by maintaining positive attitude towards customers' needs.
- Organized store shelves according to planograms or visual merchandising guidelines.
- Resolved customer complaints promptly while keeping management informed of any issues that arose during shifts.
- Followed safety protocols while operating cash register equipment to ensure security of funds.
- Assisted in training new employees on proper use of POS systems, cash registers.
- Performed basic math calculations when necessary to complete transactions correctly.
- Counted money at beginning and end of shifts to track daily deposits into bank accounts.
- Collected payments and provided accurate change.
- Verified customer age requirement for alcohol or tobacco purchases.
- Scanned merchandise using point-of-sale system for accurate purchase totals.
- Directed trash removal and sanitation procedures to keep aisles and register area organized.
- Balanced the till at the end of each shift with 100% accuracy.
- Greeted customers, answered inquiries and explained promotions in a friendly manner.
- Identified customer needs and provided appropriate solutions quickly.
Education
Healthcare QQI level5
Chevron Training And Recruitment
Dublin,Ireland01-2024
Financial Accounting
Malawi Collage of Accountacy
Lilongwe01-2017
Skills
- Customer Service
- Billing and Invoicing
- Retail Merchandising
- Time Management Skills
- Invoice Processing
- Bank Reconciliation
- Microsoft Excel
- ability to work well with others
- Ability to remain calm in a stress situations
- Ability to work under pressure and able to accept any criticism
- Ability to pay attention to detail and be thorough
Timeline
Accounts Clerk/Operations Manager
THE GARRISON
06.2022 - 02.2023
Office Administrative Assistant
AUDIOVISUAL SOLUTIONS
01.2019 - 08.2021
Receptionist
SPRINGVALLEY HOSPITAL
05.2017 - 12.2019
Accounts Clerk/Operations Manager
SPAR
10.2011 - 08.2014
Healthcare QQI level5
Chevron Training And Recruitment
Financial Accounting
Malawi Collage of Accountacy
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