Gibin Philip George
Dublin 15,Ireland
Summary
Results-driven Quality Analyst with extensive 8 years of experience in healthcare billing processes and team leadership. A strong background in validating payments and authorizations in the healthcare industry.
Proven ability to enhance performance and efficiency through data analysis and effective training programs. Passionate about delivering exceptional client satisfaction while fostering collaboration and continuous team improvement.
Eager to contribute expertise in operational excellence and process optimization to support transformative goals in healthcare settings. Ready to apply insights and skills to drive impactful results.
Overview
8
8
years of professional experience
2015
2015
years of post-secondary education
1
1
Certification
Work History
Quality Analyst / Acting Team Leader
AGS Health Pvt Ltd (Takeover from Availity Pvt Ltd)
Bangalore, India
04.2016 - 04.2024
- Conducted thorough reviews of final payment processes, identifying inefficiencies that increased processing speed by 20%; developed a training program for staff, resulting in enhanced team performance and accuracy
- Increased team performance by 30% through daily, weekly, and monthly reports to identify improvement areas
- Boosted morale and performance through training 28 new team members with one-on-one sessions and team huddles, and team efficiency was increased by 20%
- Created and maintained 11 effective work instruction manuals and SOPs to standardize operational processes
- Ensured client satisfaction with services by managing communication with 11 clients and addressing their concerns promptly.
Education
BTech in Electronics & Communications -
Caarmel Engineering College
Skills
- Technical: Expert knowledge in Microsoft Excel and Word
- Healthcare Billing System: Epic, Imagine, Medisoft, Advanced MD, Ericom, Aprima
- Problem-solving
- Leadership
- Financial analysis
- Team leadership and motivation
- Complaint handling and resolution
- Training coordination
- Staff mentoring
- Training materials creation
Accomplishments
- Executed comprehensive testing phases leading to successful deployment of Intelligent Authorization software across five prominent US clients, improving transaction processing speed by 40% and enhancing overall customer satisfaction.
- Streamlined Intelligent Authorization Day Operations through impactful peer reviews and optimizations.
- Developed new QA protocols that led to a 20% reduction in defect rates over six months, directly impacting project timelines while being acknowledged monthly for key accomplishments within the quality analysis sector.
Casual Work Experience
Customer Assistant | Bombay Bazaar
Blanchardstown, Dublin, Ireland, January 2025- Current
- Stocked shelves regularly so customers could have easy access to products.
- Provided excellent customer service to ensure repeat business.
- Maintained a clean, organized workspace to operate the checkout area efficiently.
- Operated till systems smoothly, streamlining the check-out process for customers.
- Managed high-pressure situations with ease, ensuring customer satisfaction during peak hours.
- Monitored inventory levels routinely to avoid stock-outs or overstocking issues.
Reference
- Thanuja L, Manager - HR, Availity India Pvt Ltd, +91 9164334411, Thanuja.L@availity.com
- Nisha James, Senior HR, Availity India Pvt Ltd, +91 8904545133, Nisha.James@availity.com
- Sathyajith Baskaran, General Manager, AGS Health Pvt Ltd, +91 7899294455, Sathyajith.B@agshealth.com
Certification
- CCNA: Cisco, 2015
Ongoing Training:
- ChatGPT & AI in MS Excel
- SQL Training (Enrolled)
- Tableau Training (Enrolled)
- Power BI Training (Enrolled)
Timeline
Quality Analyst / Acting Team Leader
AGS Health Pvt Ltd (Takeover from Availity Pvt Ltd)
04.2016 - 04.2024
BTech in Electronics & Communications -
Caarmel Engineering College
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