Gibb Natangcop
Clonee,Ireland
Summary
Accomplished professional with extensive expertise in business development strategy, sales management, and recruiting and interviewing. Demonstrates exceptional skills in loss prevention, results-based leadership, and operational planning. Proven track record in store management, employee training, and inventory management. Adept at enhancing customer experience and satisfaction through outstanding customer service and conflict resolution skills. Strong background in staff management, retail sales, HR and recruitment, and sales training. Proficient in retail inventory management, team leadership, store opening and closing procedures, performance management, and MS Office applications. Committed to driving sales team motivation and achieving organisational goals through effective performance management.
Overview
17
17
years of professional experience
Work history
Deputy Manager
Remo Foods ( Dominos Leopardstown)
Dublin
09.2025 - Current
- Boosted team morale through effective communication and feedback systems.
- Conducted performance evaluations, enhancing individual employee development.
- Addressed customer complaints promptly, improving customer satisfaction levels.
- Managed daily operations for smooth running of the office.
- Achieved higher productivity with rigorous time management strategies.
- Supervised team members for optimal task completion.
- Collaborated with the manager to achieve organisational goals.
- Implemented effective staff training programmes for improved performance.
- Assisted in budget management to control costs effectively.
- Managed staffing schedules for high numbers of employees, delivering operational efficiency whilst remaining under budget.
Deputy manager
Merrington Limited (Dominos Raheny)
Dublin
05.2025 - 07.2025
- Contributed innovative ideas during strategy meetings that led to business expansion.
- Conducted performance evaluations, enhancing individual employee development.
- Utilised strategic planning to drive business growth.
- Coordinated with different departments, ensuring seamless communication flow.
- Facilitated conflict resolution amongst employees, promoting a harmonious work environment.
- Assisted in budget management to control costs effectively.
- Managed daily operations for smooth running of the office.
- Collaborated with the manager to achieve organisational goals.
- Addressed customer complaints promptly, improving customer satisfaction levels.
- Boosted team morale through effective communication and feedback systems.
- Reduced operational inefficiencies by streamlining workflow processes.
Store Manager, Dominos
Remo Foods
Dublin, Ireland
08.2021 - 02.2024
- Generated repeat business through exceptional customer service.
- Delegated work based on sales targets and individual employee strengths.
- Resolved complex customer enquiries, disputes and complaints.
- Strengthened team performance by attracting and developing top talent.
- Managed cash and reconciled tills with rigorous security measures.
- Built store brand through successful advertising and visual merchandising strategies.
- Delivered quality service with friendly and professional demeanour.
- Coached and mentored store team members to achieve multiple promotions.
- Empowered sales team to maximise sales revenue and exceed corporate goals.
- Improved store ranking by identifying performance gaps.
- Forecasted sales performance to efficiently budget and order stock.
- Trained and supervised team to deliver on store sales targets.
- Prepared sales reports and reconciled accounts with strong finance management skills.
- Led branch to achieve maximum sales within territory, exceeding revenue forecasts.
- Completed audits and risk assessments to achieve regulatory compliance.
- Prioritised in-store sanitation, safety and health by raising standards and conducting regular inspections.
- Designed and implemented practices to boost customer satisfaction metrics.
- Oversaw stocktakes to achieve accurate inventory and pricing.
- Evaluated team performance and handled disciplinary actions.
- Revamped store appearance and displays to reflect seasonal trends and promotions.
- Briefed team on product and promotion changes to support upselling.
- Performed key-holding duties by managing cash drawers, site security and timely opening and closing.
- Managed sales records, reconciled cash and made bank deposits while performing store opening and closing duties.
- Taught staff to delivery outstanding customer service through strong training programs and ongoing mentoring.
Shift Manager, Dominos
Remo Foods
Dublin, Ireland
06.2020 - 08.2021
- Followed security procedures to reconcile tills and complete banking.
- Used coaching and mentoring talents to develop junior staff members, increasing competent, confident team performance.
- Delegated tasks effectively amongst large teams, ensuring continued success against daily KPI targets.
- Led by example in completing all tasks with energy and enthusiasm, aiding a positive team mentality.
- Mentored and supported new employees to maximise team performance.
- Increased team productivity through ongoing motivation and implementing incentives.
- Completed opening checklists to create pristine service areas.
- Worked with management team to share ideas and improve operation and improve quality of products.
- Collaborated with production manager to offer promotions and skill development to maintain low turnover of permanent and temporary staff.
- Identified and solved root cause of customer concerns and sustained solutions to eliminate repeat issues.
Delivery Driver
Dominos PIzza
Dublin, Ireland
01.2019 - 06.2019
- Handled merchandise carefully to provide safe delivery.
- Drove motor vehicles safely and in line with Irish Highway Code.
- Mapped out driving routes ahead of time to determine fastest route.
- Strived to make deliveries on time to meet schedule demands.
Home Carer
Home Care Plus
Dublin, Ireland
04.2009 - 01.2010
- Assisted with daily hygiene requirements such as bathing, cleaning, showering and toileting.
- Shared caring and compassionate nature to uplift patients during challenging times.
- Provided emotional support to clients through regular conversation and companionship.
- Provided support to clients during sensitive tasks such as bathing and toileting.
- Kept living areas presentable, clean and hygienic with rigorous sanitising techniques.
- Performed domestic cleaning tasks, including vacuuming, mopping and washing.
- Followed strict dietary requirements to support diverse nutritional needs and cultural backgrounds.
- Created specialised meals, drinks and snacks according to patient requirements and dietary needs.
- Delivered mobility support to clients, including hoists, wheelchairs and vehicle access aids.
Education
Bachelor of Science - Bachelors in Science in Nursing
Capitol University
Cagayan de Oro City, PhilippinesBachelor of Science - Bachelors in Science in Business Management
Liceo De Cagayan University
Cagayan de Oro City, Philippines3rd year Level - Bachelors in Science in Accountancy
Xavier University
Cagayan de OroSkills
- Business Development Strategy
- Sales Management
- Recruiting and Interviewing
- Loss Prevention
- Results-Based Leadership
- Operational Planning
- Store Management
- Employee Training
- Inventory Management
- Customer Experience
- Customer Service
- Conflict Resolution Skills
- Staff Management
- Retail Sales
- Customer Satisfaction
- HR and Recruitment
- Sales Training
- Retail Inventory Management
- Team Leadership
- Store Opening and Closing Procedures
- Outstanding Communication Skills
- Sales Team Motivation
- Performance Management
- MS Office Proficient
- Inventory Control
Education
other,other,other
Languages
Tagalog
English
Languages
5,C1
Additional Information
- Proficiant in Computer Literacy
Ms Word, Powerpoint, Excel
Timeline
Deputy Manager
Remo Foods ( Dominos Leopardstown)
09.2025 - Current
Deputy manager
Merrington Limited (Dominos Raheny)
05.2025 - 07.2025
Store Manager, Dominos
Remo Foods
08.2021 - 02.2024
Shift Manager, Dominos
Remo Foods
06.2020 - 08.2021
Delivery Driver
Dominos PIzza
01.2019 - 06.2019
Home Carer
Home Care Plus
04.2009 - 01.2010
Bachelor of Science - Bachelors in Science in Business Management
Liceo De Cagayan University
3rd year Level - Bachelors in Science in Accountancy
Xavier University
Bachelor of Science - Bachelors in Science in Nursing
Capitol University