Gia Fernandez
Clonaslee
Summary
Experienced and dynamic professional skilled in administration, shipping coordination, procurement and pricing, sales, business development, IT and customer support. Adept at analysing market trends, developing business relationships, and delivering exceptional customer service.
Overview
18
18
years of professional experience
Work History
Project Administrator
Sophia Housing Association
12.2024 - 06.2025
- Carrying out general administrative tasks including data entry, document formatting and filing.
- Preparing and managing staff roster (internal and relief), and liaising with healthcare staffing agency if needed.
- Coordinate meetings – schedule, prepare agendas, and record minutes.
- Logging residents’ rent record, keeping track of receipts, petty cash and reporting them to manager/finance.
- Supporting manager, staff and internal departments with ad-hoc admin tasks ensuring smooth delivery of their duties.
- Sourcing/coordinating and fostering good relationships with third party contractors i.e. gas, cleaning and maintenance, fire safety, internet, security and others where required.
- Providing assistance to CEO in preparing documents for presentations, reports, letters, memos in various formats.
- Overseeing reception area adhering to health and safety; receiving visitors and serves as point of contact for Sophia Tullamore office.
Export Customer Service Representative
Atlantic Container Line
06.2024 - 10.2024
- Creating bookings and logistics planning as required by the shippers.
- Coordinating with the depot for the empty releases and with the terminal to ensure the container is on board.
- Recording demurrage / detention for reference as required.
- Providing administrative duties, scheduling, container recording for documentation and reporting.
- Managing calls and email queries from customers, vendors and parties involved.
- Providing sales support as directed in relation to rate requests, pricing and negotiation to customers.
- Receiving and checking freight invoices and coordinating with accounts team.
Export Clerk – Ocean Freight
Expeditors
10.2022 - 01.2024
- Organizing of FCL/LCL export shipments from booking to delivery.
- Preparing export customs clearance documentations.
- Coordinating with sales team, local and global transport operations, other stakeholders.
- Procurement of freight rates from carriers/agents and having approved by customers.
- Coordinating with multiple road transport partners for collections and deliveries in and out of Ireland.
- Generate invoices to communicate with customers and accruing supplier invoices.
- Maintain accurate documentation, administrative duties with highest attention to detail.
- Provides operations support to sales, clients, vendors, agents and other parties involved.
Executive, Procurement and Pricing – Ocean Freight
DB Schenker
08.2018 - 05.2022
- Handling of RFQ bidding, tender management submission on a local, regional, and global level.
- Procurement and pricing negotiations for import and export ocean freight rates with carriers, third-party vendors, and overseas agents.
- Liaising with operations, CS, finance, customs team and other business functions when necessary, ensuring smooth and successful operational delivery.
- Providing ocean pricing quotations to internal parties in Thailand (sales, operations, etc.) as well as overseas colleagues.
- KPI management and general admin duties on keeping documents up to date within the ocean dept.
- Compiling, studying and producing reports analysis for specific accounts when necessary and other admin duties.
Pricing Coordinator – Ocean Freight
Kuehne + Nagel
10.2015 - 07.2018
- Responsible in providing/regulating pricing rates locally/internationally to/within the sea freight organization.
- Participates in RFQ, tender management submission with the pricing and procurement team.
- Assists sales/sales support team in coordinating, preparing credit application for incoming or prospective customers and providing pricing quotations to propose to clients including tracking and tracing sales overseas pricing inquiries.
- Coordinates with internal and external agents, third-party vendors for rates procurement, pricing related inquiries and requests.
- Responsible in creating quotations and coordinates with systems & process team, finance and operations team making sure that jobs are linked in the system to ensure smooth operations and hitting the set targets and KPIs.
- Provides strong customer support to clients, agents and other parties involved as value added service within the company to ensure that we keep and maintain the businesses within the company.
Sales Coordinator – Air Freight
X2 Logistics Network
03.2015 - 09.2015
- Responsible for screening and gathering sales leads within the freight forwarding industry specific to airfreight time critical sector.
- Converting sales leads to regular clients and providing after sales support.
- Responsible for marketing and branding on time critical project campaigns and achieving KPIs.
- Maintaining database information and providing client to client networking guidance to address each business requirements.
Business Development Manager
Avhan Technologies Pvt. Ltd.
06.2013 - 01.2014
- Sales and account management for enterprise/BPO accounts, including handling customer mapping, sales process and managing customer dynamics.
- Develop and manage partners for Avhan Technologies in Manila.
- Develop business proposals and presentations for customers and products.
- Capture market feedback to leadership regarding competition offerings, market business changes.
- Opening new market geographies and territories, identifying business partners and account management from lead generation to business conversion.
- Achieve forecasted sales by following (and, if necessary, adjusting) written plan of action.
Technical Support Representative
Atos IT Solutions Inc.
03.2009 - 06.2013
- Providing technical support on hardware and software related enquiries across all computing platforms from different Morgan Stanley offices across the globe as 3rd party service provider.
- Active directory management, password resets for multiple applications and databases.
- Managing software installations, troubleshooting installation issues with SAP and AutoCAD systems.
- Third party vendor coordination.
- Incident and problem management via remote support.
Customer Support Specialist
NCO Group (Microsoft Xbox)
12.2007 - 03.2009
- Creating bookings and logistics planning as required by the shippers.
- Coordinating with the depot for the empty releases and with the terminal to ensure the container is on board.
- Recording demurrage / detention for reference as required.
- Providing administrative duties, scheduling, container recording for documentation and reporting.
- Managing calls and email queries from customers, vendors and parties involved.
- Providing sales support as directed in relation to rate requests, pricing and negotiation to customers.
- Receiving and checking freight invoices and coordinating with accounts team.
Education
Bachelor of Business Administration - Banking and Finance
Bukidnon State University
BukidnonSkills
- Proficient in MS Office Suite
- Proficient in Google Workspace
- Strong time management skills
- Adaptable
- Trainable
- Negotiation skills
- Business relationship management
- Cross-team collaboration
- Account management
- Professionalism
- Administrative skills
- Customer service abilities
Other Courses Trainings
- Opioid Overdose Awareness and Naloxone Administration Training Module 2, HSE, 03/2025
- Opioid Overdose Awareness and Naloxone Administration Training Module 1, HSE, 02/2025
- Cardiac First Response, Universal First Aid Services, 02/2025
- AMRIC Hand Hygiene, HSE, 02/2025
- Manual Handling Course, Shannon PT, 11/2023
- Certificate in Commercial Management and Procurement, Lloyd’s Maritime Academy, 01/2022
- Freight Forwarder Certification, Lobraco Akademie GmbH, 03/2016
Timeline
Project Administrator
Sophia Housing Association
12.2024 - 06.2025
Export Customer Service Representative
Atlantic Container Line
06.2024 - 10.2024
Export Clerk – Ocean Freight
Expeditors
10.2022 - 01.2024
Executive, Procurement and Pricing – Ocean Freight
DB Schenker
08.2018 - 05.2022
Pricing Coordinator – Ocean Freight
Kuehne + Nagel
10.2015 - 07.2018
Sales Coordinator – Air Freight
X2 Logistics Network
03.2015 - 09.2015
Business Development Manager
Avhan Technologies Pvt. Ltd.
06.2013 - 01.2014
Technical Support Representative
Atos IT Solutions Inc.
03.2009 - 06.2013
Customer Support Specialist
NCO Group (Microsoft Xbox)
12.2007 - 03.2009
Bachelor of Business Administration - Banking and Finance
Bukidnon State University
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