Ghenadie Drocov
Dublin,Ireland
Overview
17
17
years of professional experience
4
4
years of post-secondary education
Work history
Manager - customer service
Fortes Restaurant&Takeaway
Dublin, Ireland
2012.09 - 2024.09
- Managed service delivery, ensuring high customer satisfaction.
- Analysed customer feedback, driving continuous improvement initiatives.
- Worked closely with sales teams to understand product offerings better.
- Identified knowledge and training gaps and implemented training to boost service delivery.
- Communicated with suppliers regularly to ensure timely delivery of essential parts.
- Installed new hardware like door knobs and hinges resulting in improved security.
- Assured optimal property conditions with routine maintenance checks.
- Performed routine checks on fire extinguishers ensuring safety protocols were met.
- Fixed plumbing issues promptly, preventing further damage and inconvenience to clients.
Assistant restaurant manager
Solo Restaurant
Allinge, Denmark
2017.08 - 2022.06
- Supervised staff during busy periods for smooth operations.
- Monitored food quality control procedures diligently, maintaining highest standards of dishes served.
- Performed regular checks on food storage areas thus guaranteeing freshness and quality of ingredients used.
- Assisted with menu planning, offering creative input.
- Installed various home appliances to meet client needs.
- Painted interior and exterior surfaces for aesthetic enhancement of properties.
- Determined tools and equipment needed to complete maintenance and repair jobs quickly.
Delivery assistant
Capri
Dublin, Ireland
2007.08 - 2011.09
- Verified delivery addresses before departure to avoid unnecessary delay or confusion.
- Maintained cleanliness of vehicle, creating a professional image for company representation.
- Reduced mistakes on deliveries by accurately reading and interpreting delivery documents.
- Utilised GPS systems effectively to navigate unfamiliar routes and reach destinations promptly.
- Checked vehicle condition regularly, ensuring safety and reliability on the road.
- Adapted quickly to changing routes or schedules for optimal performance under pressure.
Education
A-Levels - Information Technology for Business
Technical University of Moldova
Chisinau 1995.09 - 1999.05
Skills
- Multi-Channel support experience
- Effective delegation practice
- Service strategy planning
- Supply chain understanding
- Data protection compliance understanding
- Risk management techniques
- Data analysis and interpretation
- Order processing
- Customer Service
- Cultural awareness
- Process Improvement
- Stress management
- Proactive initiative
Personal Information
Languages
2,6,6,1,5
Languages
English
Danish
Romanian
Russian
Hebrew
Timeline
Assistant restaurant manager
Solo Restaurant
2017.08 - 2022.06
Manager - customer service
Fortes Restaurant&Takeaway
2012.09 - 2024.09
Delivery assistant
Capri
2007.08 - 2011.09
A-Levels - Information Technology for Business
Technical University of Moldova
1995.09 - 1999.05