Overview
Work history
Education
Skills
Personal Information
Languages
Languages
Timeline
Generic

Ghenadie Drocov

Dublin,Ireland

Overview

17
17
years of professional experience
4
4
years of post-secondary education

Work history

Manager - customer service

Fortes Restaurant&Takeaway
Dublin, Ireland
2012.09 - 2024.09
  • Managed service delivery, ensuring high customer satisfaction.
  • Analysed customer feedback, driving continuous improvement initiatives.
  • Worked closely with sales teams to understand product offerings better.
  • Identified knowledge and training gaps and implemented training to boost service delivery.
  • Communicated with suppliers regularly to ensure timely delivery of essential parts.
  • Installed new hardware like door knobs and hinges resulting in improved security.
  • Assured optimal property conditions with routine maintenance checks.
  • Performed routine checks on fire extinguishers ensuring safety protocols were met.
  • Fixed plumbing issues promptly, preventing further damage and inconvenience to clients.

Assistant restaurant manager

Solo Restaurant
Allinge, Denmark
2017.08 - 2022.06
  • Supervised staff during busy periods for smooth operations.
  • Monitored food quality control procedures diligently, maintaining highest standards of dishes served.
  • Performed regular checks on food storage areas thus guaranteeing freshness and quality of ingredients used.
  • Assisted with menu planning, offering creative input.
  • Installed various home appliances to meet client needs.
  • Painted interior and exterior surfaces for aesthetic enhancement of properties.
  • Determined tools and equipment needed to complete maintenance and repair jobs quickly.

Delivery assistant

Capri
Dublin, Ireland
2007.08 - 2011.09
  • Verified delivery addresses before departure to avoid unnecessary delay or confusion.
  • Maintained cleanliness of vehicle, creating a professional image for company representation.
  • Reduced mistakes on deliveries by accurately reading and interpreting delivery documents.
  • Utilised GPS systems effectively to navigate unfamiliar routes and reach destinations promptly.
  • Checked vehicle condition regularly, ensuring safety and reliability on the road.
  • Adapted quickly to changing routes or schedules for optimal performance under pressure.

Education

A-Levels - Information Technology for Business

Technical University of Moldova
Chisinau
1995.09 - 1999.05

Skills

  • Multi-Channel support experience
  • Effective delegation practice
  • Service strategy planning
  • Supply chain understanding
  • Data protection compliance understanding
  • Risk management techniques
  • Data analysis and interpretation
  • Order processing
  • Customer Service
  • Cultural awareness
  • Process Improvement
  • Stress management
  • Proactive initiative

Personal Information

Languages

2,6,6,1,5

Languages

English
Danish
Romanian
Russian
Hebrew

Timeline

Assistant restaurant manager

Solo Restaurant
2017.08 - 2022.06

Manager - customer service

Fortes Restaurant&Takeaway
2012.09 - 2024.09

Delivery assistant

Capri
2007.08 - 2011.09

A-Levels - Information Technology for Business

Technical University of Moldova
1995.09 - 1999.05
Ghenadie Drocov