Summary
Overview
Work history
Skills
Languages
Timeline
Server
Ghenadie Drocov

Ghenadie Drocov

Dublin,Dublin

Summary

Talented individual with desire to make guests feel welcome. Energetic personality coupled with strong work ethic. Eager to demonstrate advanced skills in food safety and customer service to new, rewarding opportunity.

Overview

13
13
years of professional experience

Work history

Takeaway Assistant

Fortes Takeaway
Dublin, Dublin
07.2022 - Current
  • Communicated clearly with customers to calmly manage complaints address order queries and handle menu concerns.
  • Prepared and packaged [Type] food for delivery and collection.
  • Adhered to [Type] standards throughout food handling, storage, preparation, service and clean up.
  • Illustrated exceptional customer service with every customer interaction even in busy periods.
  • Employed clear telephone manner to handle [Number] [Type] orders daily.
  • Processed payments using POS system and kept till in balance even in peak periods.
  • Calculated charges, issued bills and collected payments, processing accurately to avoid till discrepancies.

Kitchen Porter

Solo Restaurant
Allinge, Denmark
05.2017 - 06.2022
  • Thoroughly cleaned kitchen utensils, cookware, glassware and serving dishes, maintaining faultless hygiene and presentation standards.
  • Worked well in busy kitchen settings, coordinating and partnering with other staff to complete tasks efficiently.
  • Improved service quality by working closely with kitchen staff to maintain smooth, efficient food preparation conditions.
  • Took orders and portioned food for delivery to client tables.

Delivery Driver

Capri Takeaway
Dublin, Dublin
03.2010 - 09.2014
  • Completed daily pre-trip inspection checklists ahead of customer drop-offs, maintaining order and delivery accuracy.
  • Minimised complaints by maintaining clear communication with customers, promptly advising of schedule changes.
  • Fostered positive working relationships with customers, knowledgeably responding to delivery questions and concerns.
  • Loaded vehicles safely and efficiently, securing items to prevent damage for high-volume deliveries.
  • Communicated customer complaints, requests and feedback to company management for swift resolution.

Skills

  • Food storage
  • Health and Safety
  • Food handling
  • Delivery management
  • Waste management
  • Telephone customer service
  • Food safety understanding
  • Table service
  • Point Of Sale system operation
  • Interpersonal skills
  • Barista experience

Languages

English
Intermediate

Timeline

Takeaway Assistant

Fortes Takeaway
07.2022 - Current

Kitchen Porter

Solo Restaurant
05.2017 - 06.2022

Delivery Driver

Capri Takeaway
03.2010 - 09.2014

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Ghenadie Drocov