Ghana Mallak
Bray
Summary
Customer-focused professional with a solid background in sales and cash management. Utilises strong communication and problem-solving skills to achieve high customer satisfaction. Experienced in fast-paced environments, ensuring confidentiality and compliance while accurately processing transactions. Promotes teamwork and organisational efficiency.
Overview
7
7
years of professional experience
Work history
Delivery assistant
Gala Shop - Bray
Bray, Ireland
2025.10 - Current
- Provided friendly and professional customer service to a diverse range of customers daily.
- Assisted customers with enquiries, resolving issues efficiently while maintaining a positive experience.
- Listened carefully to customer needs and provided accurate information and solutions.
- Handled complaints professionally and escalated issues when necessary.
- Built positive relationships with customers through excellent communication and interpersonal skills.
- Managed busy periods effectively while maintaining a high standard of service.
- Processed transactions accurately while ensuring compliance with company procedures.
- Demonstrated patience, empathy, and professionalism when dealing with challenging situations.
HR Coordinator
Catering Industries
2024.03 - 2025.04
- Managed operational and HR documentation systems
- Maintained staff records, onboarding and scheduling processes
- Ensured compliance with HR policies and operational procedures
- Supported audit readiness and structured reporting
- Managed inventory and supplier documentation
- Implemented workflow improvements for efficiency
- Maintained employee performance and HR records
- Ensured compliance with health & safety and internal procedures
Senior Quality Analyst
TikTok
2022.02 - 2024.02
- Conducted policy compliance assessments and quality checks
- Produced structured reports and data analysis outputs
- Performed root cause analysis and process improvements
- Collaborated with cross-functional teams
- Maintained audit-ready documentation
- Delivered coaching and feedback to improve performance
- Analysed quality trends to support operational improvements
- Supported continuous improvement initiatives
- Facilitate and enhance communication with team members, stakeholders, and vendors to streamline document exchanges and updates.
- Coordinate and improve the document review and approval processes, ensuring efficient and timely revisions and endorsements from relevant stakeholders.
Ad Quality Analyst — (2020–202
Telus International
2020.01 - 2022.01
- Reviewed content for policy compliance and accuracy
- Maintained QA reports and documentation records
- Supported workflow tracking and compliance monitoring
- Escalated policy violations appropriately
- Assisted in process improvement initiatives
- Ensured consistency in high-volume environments
- Led the prioritization of tasks to meet deadlines and manage document flow across various project phases efficiently
- Provide guidance and support to junior document controllers, fostering a collaborative and efficient team environment
- Monitored the precise management of documents, including tracking revisions and maintaining accuracy and consistency in document versions.
Ad Reviewer — (2019)
TELUS International
2019.02 - 2019.12
- Reviewed content for compliance and policy adherence
- Maintained structured documentation and case tracking
- Escalated non-compliant content
- Met productivity and quality KPIs
- Ensured accuracy in classification and review decisions
- Worked within strict operational workflows
Education
High School Diploma -
ATI
IrelandAssociate of Applied Science - Business Management
Mallow College
IrelandAssociate of Arts - Payroll
Mallow College
IrelandAssociate of Arts - Bookkeeping
ATI Ireland
IrelandBachelor of Arts - Translation
Damascus University
Damasuc- SyriaSkills
- Excellent Customer Service
- Strong Communication Skills
- Cash Handling & Till Operations
- Attention to Detail
- Accuracy in Processing Transactions
- Problem Solving
- Time Management
- Teamwork & Collaboration
- Administration & Record Keeping
- Confidentiality & Data Protection
- Complaint Resolution
- Ability to Work Under Pressure
- Microsoft Office (Word, Excel, Outlook)
- Organisational Skills
- Reliability & Trustworthiness
- Sales & Customer Support
- Compliance with Policies and Procedures
- Multitasking in Fast-Paced Environments
Accomplishments
- 2023 - Tiktok - Outstanding individual- Best New Hire
- 2022 - Tiktok - Best Quality Analyst Performance
- 2021 - Telus International- Above and Beyond Prize for the best quarter 4 of 2021
Languages
English
Fluent
Timeline
Delivery assistant
Gala Shop - Bray
2025.10 - Current
HR Coordinator
Catering Industries
2024.03 - 2025.04
Senior Quality Analyst
TikTok
2022.02 - 2024.02
Ad Quality Analyst — (2020–202
Telus International
2020.01 - 2022.01
Ad Reviewer — (2019)
TELUS International
2019.02 - 2019.12
Associate of Applied Science - Business Management
Mallow College
Associate of Arts - Payroll
Mallow College
Associate of Arts - Bookkeeping
ATI Ireland
Bachelor of Arts - Translation
Damascus University
High School Diploma -
ATI