Gerardine Donovan
Ratoath
Summary
A highly motivated professional with extensive experience in sales, staff training, and management, known for delivering outstanding customer service. Demonstrates excellent interpersonal skills through personalised and friendly customer interactions, ensuring retention and satisfaction. Possesses a 'can do' attitude and excels in fast-paced environments, efficiently achieving goals and targets. Skilled in leadership, team collaboration, and trained in sign language for the deaf as well as voice-over guidance for the blind. Holds a full, clean B driving licence.
Overview
44
44
years of professional experience
Work history
Office Administration
NALA (National Adult Literacy Agency)
07.2024 - 07.2025
- Manage incoming and outgoing calls, meet and greet visitors to the office.
- Prepare all post information packs and resources to caller, tutors and practitioners.
- Volunteer in helping community groups to improve their English.
Activities Assistant
National Council for the Blind Ireland
05.2017 - 05.2018
- Organise and accompany members on day trips
- Record voiceovers in library for magazines.
- Organised fun seasonal activities.
Desk Administrator/Tour Guide
Fingal Tourism Board
06.2016 - 05.2017
- Delivered historic tours for Swords Malahide and Howth Castle.
- Acted as a tour guide, responsible for coordinating the tour and ensuring customer satisfaction.
- Provided tourism and information service for Howth Castle, Malahide Castle and Swords Castle
- Received excellent feedback from recorded comment from tourists
- Tourist Information
Customer Front Desk Service Supervisor – Duty Manager
Superquinn, Finglas
01.1982 - 01.2009
- Managed customer service desk, dealt with customers’ queries, handled returned goods, issued refunds, resolved customers’ complaints
- Supervised and trained new and existing staff on new policies and procedures in relation to health and safety and the Super-Club Scheme
- Trained retail and customer service staff in relation to new procedures and quality control
- Balanced 14 tills and organised cash lifts and spot checks throughout the day
- Dealt with charity organisations, organised and managed fund raising collection dates
Education
Irish sign language
Trinity College 09.2025 -
Hospitality and tourism, barista and mixology training. Guinness Storehouse Front desk/retail.
Learning for life, hospitality and tourism.
Dublin, Leinster 09.2025 - 11.2025
Community Organisation Management (QQI Level 6) -
DCU
Train the Trainer (QQI Level 6) - undefined
NCU
Leaving Certificate - undefined
St Mary’s Holy Faith
Dublin 11Skills
- Excellent interpersonal skills - customer interactions, giving detailed, personalised, friendly and polite service to ensure customer retention
- Front desk experience
- Numerous years’ experience in sales, staff training and management
- Extensive experience in sales and delivering outstanding customer service
- ‘Can Do’ Attitude with emphasis on customer satisfaction
- Highly motivated and driven to achieve goals and targets
- Working efficiently and accurately in a fast-paced service driven environment
- Motivational, leadership and team working skills
- Trained in sign language for the deaf and as voice over and leader for the blind
- Full, clean, B driving licence
REFERENCE
Excellent reference available on request
References
References available upon request.
VOLUNTARY WORK
- National Council for the blind Ireland (NCBI), 2016, Present
- DEBRA Ireland, 2010, Present
Timeline
Irish sign language
09.2025 -
Hospitality and tourism, barista and mixology training. Guinness Storehouse Front desk/retail.
Learning for life, hospitality and tourism.
09.2025 - 11.2025
Office Administration
NALA (National Adult Literacy Agency)
07.2024 - 07.2025
Activities Assistant
National Council for the Blind Ireland
05.2017 - 05.2018
Desk Administrator/Tour Guide
Fingal Tourism Board
06.2016 - 05.2017
Customer Front Desk Service Supervisor – Duty Manager
Superquinn, Finglas
01.1982 - 01.2009
Train the Trainer (QQI Level 6) - undefined
NCU
Leaving Certificate - undefined
St Mary’s Holy Faith
Community Organisation Management (QQI Level 6) -
DCU